HDB Financial Services arbitrarily took the possession of the vehicle and now escaping from providing satisfactory reply to borrower

  

Gmail Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>

NCH--4389694--Vehicle Possession

1 message

CUSTOMER.SUPPORT@hdbfs.com <CUSTOMER.SUPPORT@hdbfs.com> 28 March 2023 at 15:15

To: yogimpsingh@gmail.com

Dear Sir/Madam,


Greetings from HDB Financial Services.


This is with reference to your complaint #4389694 addressed to National Consumer Helpline, we have noted your concern regarding vehicle possession


Please note that our customer support caters to the loan requirements and queries raised by existing and new customers of HDB Financial Services. 


We would like to reiterate you that you have not been tagged as part of the loan structure.


As per the company's protocol, we do not to disclose any information with respect to borrower and / or his loan account related details to any third party.


However, we request you to inform our loan account holder to either visit our branch where he had availed the loan or write to us at customer.support@hdbfs.com from his registered email id to address his queries.


For further assistance, we request you to visit our branch. To locate the branch nearest to you, please visit our website www.hdbfs.com and under 'Locate Us' option, you can use Branch Locator menu to get the required branch address details. Additionally, all our branches are tagged in Google Maps. You can type HDB Financial Services in Google Maps and select the branch nearest to you.


Best Regards

Suresh Anandhan

Customer Support Officer

HDB Financial Services Ltd.

Important: Please do not change the subject line when you respond to this mail.

Last Login Time : 2023-03-27 17:15:36

Grievance Details

Grievance Number: 4389694

Grievance Reg Date: 2023-03-27 17:15:31


Complainant Name : Yogi M. P. Singh Mahesh Pratap Singh Complainant Contact No : 7379105911

Mode : By Web Complaint Type : Complaint

State : UTTAR PRADESH Purchase City : Mirzapur

Sector : NBFCs Category : Personal Loans

Grievance Company : HDB Financial Services Company Name : HDB Financial Services

Govt Dept / Regulator :

Loan Account no./Application No: 2888169 Loan Amount: 0

EMI Mode: ECS Tenure: 00

Model: Vehicle No / Application No:

Chassis No.: Engine No.:

Dealer/Service center Name and Address:

Company Details HDB FINANCIAL SERVICES LTD, RatanganjGround Floor, House No.87, Ward No.10, Triveni Campus, Ratanganj, Mirzapur, Uttar Pradesh - 231001Customer Servicephone +91 44 4298 4541customer.support@hdbfs.com Pincode (Company): Pincode (Company):

Product Value(INR) : 100000-1000000 Nature of Complaints : Made payments but agent not delivering loan product

Grievance Details : An application under Article 51 A of the constitution of India on behalf of मंगला प्रसाद प्रजापति पुत्र रामऔतार निवासी तहसील की गली वाली रोड, महुअरिया मीरजापुर 231001, Mobile number-9580275895 to know the current status of the vehicle under the possession of the financial company and subsequent action in the matter. You require following information to interact with representative of your borrower. Loan Account Number-2888169,  Applicant Name-Mangala Prasad Prajapati, Date of Birth of  Applicant-02 July 1977,PAN Number of Applicant-CDKPP0164K Registered Mobile Number-9580275895, Vehicle details under the under the possession of the HDB FINANCIAL SERVICES LTD illegally is as follows.यह कि प्रार्थी ने आपकी एच०डी०बी० फाइनेंशियल सर्विसेस तेलियागंज, जनपद मीरजापुर की शाखा से एक वाहन मॉडल टाटा एल०टी०टी० 2515 रजि0 नं0 UP63K9251 फाइनेंस कराया था जिसका लोन एकाउन्ट नंबर 2888169 और UCIC नंबर 4833344 है। प्रार्थी ने उक्त वाहन के किश्त की अदायगी समय-समय पर करता चला आया है More details are attached to the grievance.  UNREGISTER CUSTOMER -HDBE23030800331CUSTOMER.SUPPORT@hdbfs.com8 Mar 2023, 16:21to meDear Sir / Madam, Greetings from HDB Financial Services Ltd. Thank you for writing to us. Kindly be informed that the captioned Email ID is not registered with us. We hereby acknowledge the receipt of your email and the Service Request ticket number assigned to your query is  HDBE23030800331. The aggrieved applicant contacted the local branch manager of the HDB FINANCIAL SERVICES LTD, RatanganjGround Floor, House No.87, Ward No.10, Triveni Campus, Ratanganj, Mirzapur, Uttar Pradesh but not cooperated the aggrieved Mangala Prasad Prajapati.The aggrieved applicant Mangala Prasad Prajapati submitted representation before the local branch manager Mirzapur of the HDB FINANCIAL SERVICES LTD through registered post on 08 December 2022 as he was not cooperating the applicant in regard to information of the vehicle acquired by the company without proper exchange of documents required under the law. Moreover, HDB FINANCIAL SERVICES LTD did not respond properly on this forum when the representation submitted by the representative of the borrower as Grievance Number: 4324250 Grievance Reg Date: 2023-03-04 16:30:49.This implies that impugned vehicle of the aforementioned details has been sold by the company without informing the borrower arbitrarily. The staff of the company is not putting light in regard to feedback concerning vehicle.  Financial company is not interested to exchange any information regarding vehicle acquired by financial company arbitrarily by reaping the benefits of innocent and gullible borrower. Here feedback regarding the vehicle is important which is the core issue but due to lack of transparency and accountability in the dealings of the HDB financial company their staff are escaping from the issue. I have provided the PAN Number and date of birth of the aggrieved applicant as they demanded. 

Status :  In Process  

Company Remark : Dear Sir/Madam, Greetings from HDB Financial Services. This is with reference to your complaint #4389694 addressed to National Consumer Helpline, we have noted your concern regarding vehicle possession Please note that our customer support caters to the loan requirements and queries raised by existing and new customers of HDB Financial Services. We would like to reiterate you that you have not been tagged as part of the loan structure. As per the company's protocol, we do not to disclose any information with respect to borrower and / or his loan account related details to any third party. However, we request you to inform our loan account holder to either visit our branch where he had availed the loan or write to us at customer.support@hdbfs.com from his registered email id to address his queries. For further assistance, we request you to visit our branch. To locate the branch nearest to you, please visit our website www.hdbfs.com and under 'Locate Us' option, you can use Branch Locator menu to get the required branch address details. Additionally, all our branches are tagged in Google Maps. You can type HDB Financial Services in Google Maps and select the branch nearest to you. Best Regards Suresh Anandhan Customer Support Officer HDB Financial Services Ltd. Important: Please do not change the subject line when you respond to this mail.


Remark Date  2023-03-28 15:16:57 Status :   Closed

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Yogi

An anti-corruption crusader. Motive to build a strong society based on the principle of universal brotherhood. Human rights defender and RTI activist. Working for the betterment of societies and as an anti-corruption crusader for more than 25 years. Our sole motive is to raise the voices of weaker and downtrodden sections of the society and safeguard their human rights. Our motive is to promote the religion of universal brotherhood among the various castes communities of different religions. Man is great by his deeds and character.

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