Grievance is not didsposed of but it has been closed by the concerned merely on the ground of assurance of branch manager of SBI

 Fwd: Fw: DEABD/E/2022/33643 Name Yogi M. P. Singh


Grievance Status for registration number : DEABD/E/2022/33643

Grievance Concerns To

Name Of Complainant

Yogi M. P. Singh

Date of Receipt

02/05/2022

Received By Ministry/Department

Financial Services (Banking Division)

Grievance Description

Financial Services (Banking Division) >> Deficiency in Customer Service Related >> Issue/Payment of Draft/Banker Cheque


Bank : State Bank of India

Branch / Name of Bank and Branch : Mirzapur city Brach of S.B.I.

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Honourable Branch Manager of the city Branch of the State Bank of India, I have requested the demand draft of Rs.100 online as follows but it is unfortunate if the address given as Address S/O RAJENDRA PRATAP SINGH JABALPURRAOD SUREKHAPURAM BASTI BATHUA POST - SANGAMOHAL MIRZAPUR Mirzapur IN 231001 may be substituted by Yogi M. P. Singh, Mobile number-7379105911, Mohalla- Surekapuram, Jabalpur Road, District-Mirzapur, Uttar Pradesh, Pin code-231001 will be delivered by the postman conveniently.  Please take action on my online request to send the demand draft abruptly so that it may be sent to the High court of judicature at the earliest. Reference Number ID03634755

Bank Journal Reference Number

288040143

Transaction Status Processed

Account Number 00000034645721675

Type Savings Account

Branch MIRZAPUR CITY

DD Amount INR 100.00

Commission Amount INR 84.00

Total Amount INR 184.00

Mode of Delivery DD will be delivered at the specified address in approximately 5 working days

Address S/O RAJENDRA PRATAP SINGH JABALPURRAOD SUREKHAPURAM BASTI BATHUA POST - SANGAMOHAL MIRZAPUR Mirzapur IN 231001

Grievance Document

Current Status

Case closed   

Date of Action

30/05/2022

Remarks

From SBI LHO LUCKNOW on 30/05/2022 approved Report remarks Dear Sir, The complaint has been forwarded to the UPI dept. and we are awaiting response from UPI. As soon as we will receive the response from UPI the same will be informed to the customer. शुभाकांक्षी/ Regards, -- शाखा प्रबन्धक/ Branch Manager भारतीय स्टेट बैंक/ State Bank of India ललितपुर सिटी शाखा/ Lalitpur City Branch (15125) जनपद- ललितपुर/ Dist- Lalitpur मोबाइल/ MOb- 8765983668

Reply Document

Rating

1

Poor

Rating Remarks

Think about the gravity of situation that applicant did not receive the demand draft ordered online by the applicant through its internet banking but most surprising thing is that they have disposed of the grievance submitted by the applicant which is a mockery of the law of land showing dereliction of the concerned staff to the grievances of the common people in the country. Whether it reflects the good governance as claimed by the political stalwars in the Bhartiya Janata party government quite obvious from the reporting of the print and electronic media time and again. How the accountability will be fixed of the concerned staff who had to deliver the demand draft within 5 days from the date of order made by the customer but they are failed to deliver the demand draft even in one month which reflects the failure of the government machinery.

Appeal Details

Appeal Number

DEABD/E/A/22/0009591

Date of Receipt

31/05/2022

Appeal Text

Still they have not provided the demand draft to the applicant so there is no need to dispose of the grievance.

Current Status

Appeal Received

Officer Concerns To

Officer Name

SMT USHA GAUTAM (General Manager)

Organisation name

State Bank of India

Contact Address

Corporate Centre, Customer Service Deptt. State Bank Bhawan, 16th Floor, Madam Cama Road, Mumbai

Email Address

gm.customer@sbi.co.in

Contact Number

02222740430