Fwd: Fw: DEABD/E/2022/33643 Name Yogi M. P. Singh
Grievance Status for registration number : DEABD/E/2022/33643
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
02/05/2022
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Deficiency in Customer Service Related >> Issue/Payment of Draft/Banker Cheque
Bank : State Bank of India
Branch / Name of Bank and Branch : Mirzapur city Brach of S.B.I.
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Honourable Branch Manager of the city Branch of the State Bank of India, I have requested the demand draft of Rs.100 online as follows but it is unfortunate if the address given as Address S/O RAJENDRA PRATAP SINGH JABALPURRAOD SUREKHAPURAM BASTI BATHUA POST - SANGAMOHAL MIRZAPUR Mirzapur IN 231001 may be substituted by Yogi M. P. Singh, Mobile number-7379105911, Mohalla- Surekapuram, Jabalpur Road, District-Mirzapur, Uttar Pradesh, Pin code-231001 will be delivered by the postman conveniently. Please take action on my online request to send the demand draft abruptly so that it may be sent to the High court of judicature at the earliest. Reference Number ID03634755
Bank Journal Reference Number
288040143
Transaction Status Processed
Account Number 00000034645721675
Type Savings Account
Branch MIRZAPUR CITY
DD Amount INR 100.00
Commission Amount INR 84.00
Total Amount INR 184.00
Mode of Delivery DD will be delivered at the specified address in approximately 5 working days
Address S/O RAJENDRA PRATAP SINGH JABALPURRAOD SUREKHAPURAM BASTI BATHUA POST - SANGAMOHAL MIRZAPUR Mirzapur IN 231001
Grievance Document
Current Status
Case closed
Date of Action
30/05/2022
Remarks
From SBI LHO LUCKNOW on 30/05/2022 approved Report remarks Dear Sir, The complaint has been forwarded to the UPI dept. and we are awaiting response from UPI. As soon as we will receive the response from UPI the same will be informed to the customer. शुभाकांक्षी/ Regards, -- शाखा प्रबन्धक/ Branch Manager भारतीय स्टेट बैंक/ State Bank of India ललितपुर सिटी शाखा/ Lalitpur City Branch (15125) जनपद- ललितपुर/ Dist- Lalitpur मोबाइल/ MOb- 8765983668
Reply Document
Rating
1
Poor
Rating Remarks
Think about the gravity of situation that applicant did not receive the demand draft ordered online by the applicant through its internet banking but most surprising thing is that they have disposed of the grievance submitted by the applicant which is a mockery of the law of land showing dereliction of the concerned staff to the grievances of the common people in the country. Whether it reflects the good governance as claimed by the political stalwars in the Bhartiya Janata party government quite obvious from the reporting of the print and electronic media time and again. How the accountability will be fixed of the concerned staff who had to deliver the demand draft within 5 days from the date of order made by the customer but they are failed to deliver the demand draft even in one month which reflects the failure of the government machinery.
Appeal Details
Appeal Number
DEABD/E/A/22/0009591
Date of Receipt
31/05/2022
Appeal Text
Still they have not provided the demand draft to the applicant so there is no need to dispose of the grievance.
Current Status
Appeal Received
Officer Concerns To
Officer Name
SMT USHA GAUTAM (General Manager)
Organisation name
State Bank of India
Contact Address
Corporate Centre, Customer Service Deptt. State Bank Bhawan, 16th Floor, Madam Cama Road, Mumbai
Email Address
gm.customer@sbi.co.in
Contact Number
02222740430
How the accountability will be fixed of the concerned staff who had to deliver the demand draft within 5 days from the date of order made by the customer but they are failed to deliver the demand draft even in one month which reflects the failure of the government machinery.
ReplyDelete