Grievance Status for registration number : DEABD/E/2021/15756
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
25/02/2021
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Credit/Debit/ATM Cards Related >> Others
Bank : State Bank of India
Branch / Name of Bank and Branch : City Branch District Mirzapur Uttar Pradesh
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If the one time password will not be sent by the bank then how the transaction will complete. SBI customer cell falsely informed that they fixed the issue of OTP but later I made to recharge the mobile but OTP not sent by SBI. Vide attached documents to the representation.
Gmail Mahesh Pratap Singh Yogi M P Singh yogimpsingh@gmail.com
SBI Customer Care - Case - 44772485 - has been created for the recent issue reported by you.
1 message
SBI - Customer Service noreply.crm@sbi.co.in 25 February 2021 at 03:08
Reply-To: noreply.crm@sbi.co.in
To: "yogimpsingh@gmail.com" yogimpsingh@gmail.com
Dear MAHESH PRATAP SINGH
Thank you for banking with us. Customer Care Case: 44772485 has been recorded for Test SMS - Test SMS - Test SMS and will be resolved within 21 D (Days). In case of any further queries please contact our Customer Care Team or visit your nearest Branch.
In case you have not raised this issue kindly contact customer care service immediately.
This is a system generated Email, Please do not Reply.
Thank you,
SBI Bank Customer Care
Gmail Mahesh Pratap Singh Yogi M P Singh yogimpsingh@gmail.com
SBI Customer Care - Case - 44772485 - has been resolved
1 message
SBI - Customer Service noreply.crm@sbi.co.in 25 February 2021 at 12:48
Reply-To: noreply.crm@sbi.co.in
To: "yogimpsingh@gmail.com" yogimpsingh@gmail.com
Dear Sir/Madam,
Thank You for Banking with us. Customer Care Case: 44772485 for Test SMS - Test SMS - Test SMS has been Resolved. In Case of any further queries please contact our Customer Care Team or visit your nearest Branch.
Please find the resolution below:
SMS Generated Successfully!!
Please help us to serve you better by providing your valuable feedback. Visit Bank.sbi - customer care- complaints and compliments - Customer Complaint and Request Form or call on our Toll Free Numbers 1800112211 or 18004253800.
This is a System Generated Email, Please Do Not Reply
Thank you,
SBI Bank Customer Care
Grievance Document
Current Status
Case closed
Date of Action
11/03/2021
Remarks
RBO Reply attached
Reply Document
Rating
1
Poor
Rating Remarks
Receipt of an SMS on the complainant's mobile number from CMPOC, SBI, Hyderabad The response provided by SBI for this issue is as follows 1. The referred transactions pertain to Salary payment instructions uploaded by Controller of Defence Accounts Jabalpur Unit: Pay Accounts Office (ORs), Jammu and Kashmir under Ministry of Defence and the payments were processed for credit to Account No. xxxxxxxx233 (IFSC: Sxxxxxxxxx8). 3. As per the arrangement, CMPOC systems triger SMS to the beneficiry/vendor Mobile Number as given in the uploaded payment instructions intimating them of processing of the transactions uploaded by the CDAs. We advise that there is no mechanism at our end to check the correctness of mobile numbers as given in the payment instructions. 4. We have alerted CDA Jabalpur to verify the mobile number of the beneficiary and arrange for correction, if necessary. Therefore, you are requested to pursue the matter with SBI, in case you are not satisfied with the response.
Officer Concerns To
Officer Name
Shri Rajesh Kumar Meena
Officer Designation
Dy General Manager
Contact Address
Email Address
dgmcsops.lholuc@sbi.co.in
Contact Number
05222201492
Grievance Status for registration number : DEABD/E/2021/16642
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
01/03/2021
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Fraud
Department/Bank/Financial Institute : State Bank of India
-----------------------
For several months, The State Bank of India was playing a game with the debit cards as they were not sending one-time password but now they are not sending the one time password to authenticate the transaction in the internet banking also which is an offence and it is the need of the hour that the concerned accountable public functionaries may take action against the wrongdoers of the State Bank of India who is monitoring the redress of the grievances on the public grievance portal of the government of India. How can it be justified that they are impeding the services which are being provided by the state bank of India to the applicant? Earlier they were not sending the one time password for the transactions made by debit cards but now they are behaving in the same manner in the case of transactions made through internet banking. They have closed every service of the bank available in the account of the aggrieved applicant. Moreover, some thing is wrong with my account quite obvious from the following email of google ads.
ads-support@google.com ads-support@google.com on 1 March 2021 at 52 minutes passed 4 o clock
To: yogimpsingh@gmail.com
Post receiving your request, I found that there is a credit balance on your account of INR 476.40. I also noticed that you have cancelled the account on Feb 21th, 2021 to receive the refund.
I would like to tell you that once you cancel your account, the system automatically initiates a refund to your bank account or credit card associated with your Google Ads account.
However, please be informed that we have tried refunding you the money but we're unable to send your refund to your original payment method. To receive your refund, select click on change payment method on the billing summary page and update the existing payment method or use another one. Please follow the below-mentioned steps to change the payment method.
Grievance Document
Current Status
Case closed
Date of Action
01/04/2021
Remarks
BRANCH REPLY ATTACHED
Reply Document
Rating
1
Poor
Rating Remarks
The response provided by SBI for this issue is as follows1. The referred transactions pertain to Salary payment instructions uploaded by Controller of Defence Accounts Jabalpur Unit: Pay Accounts Office ORs, Jammu and Kashmir under Ministry of Defence and the payments were processed for credit to Account No.xxxxxxxx233 (IFSC: Sxxxxxxxxx8) 3. As per the arrangement, CMPOC systems triger SMS to the beneficiry/vendor Mobile Number as given in the uploaded payment instructions intimating them of processing of the transactions uploaded by the CDAs. We advise that there is no mechanism at our end to check the correctness of mobile numbers as given in the payment instructions. 4. We have alerted CDA Jabalpur to verify the mobile number of the beneficiary and arrange for correction, if necessary. Therefore, you are requested to pursue the matter with SBI, in case you are not satisfied with the response.
Officer Concerns To
Officer Name
Shri Rajesh Kumar Meena
Officer Designation
Dy General Manager
Contact Address
Email Address
dgmcsops.lholuc@sbi.co.in
Contact Number
05222201492
Reminder(s) / Clarification(s)
Reminder Date
Remarks
01/03/2021
If the problem continued as it is but more problems arising, then such messages are not cruel joke. They emailed as follows.
SBI Customer Care - Case - 44772485 - has been resolved
1 message
SBI - Customer Service noreply.crm@sbi.co.in 25 February 2021 at 12:48
Reply-To: noreply.crm@sbi.co.in
To: "yogimpsingh@gmail.com" yogimpsingh@gmail.com
Dear Sir/Madam,
Thank You for Banking with us. Customer Care Case: 44772485 for Test SMS - Test SMS - Test SMS has been Resolved. In Case of any further queries please contact our Customer Care Team or visit your nearest Branch.
Please find the resolution below:
SMS Generated Successfully!!
Grievance Status for registration number : DEABD/E/2021/14149
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
20/02/2021
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Fraud
Department/Bank/Financial Institute : State Bank of India
-----------------------
श्री मान जी महाप्रबंधक प्रयागराज एक कुटिल योजना के तहत प्रार्थी को परेशान कर रहे है शाखा प्रबंधक तो महज एक मोहरा है महोदय इस समय कौन सा कार्ड प्रार्थी के अकाउंट में एक्टिव है यह केवल ब्रांच मैनेजर ही बता सकते है देखने के लिए तो तीन कार्ड एक्टिव है दो को प्रार्थी जानता है किन्तु ब्रांच मैनेजर तीनो के बारे में जानते है के बारे में मई जानता हूँ उनसे तो ट्रांसक्शन संभव नहीं है तीसरे के केवल अंतिम चार डिजिट को जानता हु
यदि ओ टी पी न भेज कर कार्ड को ब्लॉक किया जाता है तो यह फर्स्ट फ़रवरी से ही शुरू हो गया था बैंक मैनेजर यह बताये की उन्होंने पहली फरवरी से ही कैसे दोनों ए टी एम् कार्डो को बंद कर दिया क्यों की प्रार्थी द्वारा उनसे ऐसा अनुरोध तो किया नहीं गया था
महोदय शाखा प्रबंधक द्वारा तीसरा कार्ड जारी किया गया उसका विवरण प्रार्थी को क्यों नहीं उपलब्ध कराया गया
जब प्रार्थी ए टी एम कार्ड की फीस देता है तो प्रार्थी को ए टी एम कार्ड की सुबिधा से वंचित क्यों किया जा रहा है
श्री मान जी महाप्रबंधक प्रयागराज और बैंकिंग ओम्बड्समैन कानपुर का भ्रस्टाचार उजागर करने की वजह से प्रार्थी को शाखा प्रबंधक के माध्यम से परेशान किया जा रहा है ये लोग करोङो रूपये गरीब छात्रों का हड़प रहे है अर्थात गरीब छात्रों की छात्रवृत्ति उन तक नहीं पहुंच रही है और यह बहुत बड़े स्तर से हो रहा है
Grievance Status for registration number : DEABD/E/2021/11144
Grievance Concerns To Name Of Complainant Yogi M. P. Singh
Date of Receipt 10/02/2021
हमारे दोनों डेबिट कार्डो का विवरण फर्स्ट पेज पर है संलग्नक के
सेकंड और थर्ड यह बता रहे है की ट्रांजैक्शन फ़ैल हो रहे है और यह समस्या भारतीय स्टेट बैंक द्वारा पैदा किया गया है
पुराने डेबिट कार्ड में ये पेमेंट सिक्योरिटी वन टाइम पास वर्ड नहीं भेज रहे है
नए को ऑथेंटिकेट नहीं कर रहे है
ऐसा यह इसलिए कर रहे है की हम इनके भ्रस्टाचार और कानपुर बैंकिंग ओम्बुड्स मान के साथ इनके काली करतूतों के गठजोड़ उजागर किया है स्टेट बैंक ऑफ़ इंडिया खुद एक बहुत बड़े भ्रस्टाचार का गढ़ है
मोदी सरकार भरस्टाचार की वजह से कोई कार्यवाही करने में अक्षम है
Grievance Document
Current Status
Case closed
Date of Action
01/04/2021
Remarks
RBO REPLY ATTACHED
Reply Document
Rating
1
Poor
Rating Remarks
Bank must update its services and state bank of India has declared itself as top category in providing banking services. The mobile number provided by the CDA Jabalpur unit in the referred Payment instructions match with that mentioned in the complaint. However, the name of the Account Holder does not match with the name of the complainant. 3. As per the arrangement, CMPOC systems triger SMS to the beneficiry/vendor Mobile Number as given in the uploaded payment instructions intimating them of processing of the transactions uploaded by the CDAs. We advise that there is no mechanism at our end to check the correctness of mobile numbers as given in the payment instructions. 4. We have alerted CDA Jabalpur to verify the mobile number of the beneficiary and arrange for correction, if necessary. Therefore, you are requested to pursue the matter with SBI, in case you are not satisfied with the response.
Officer Concerns To
Officer Name
Shri Rajesh Kumar Meena
Officer Designation
Dy General Manager
Contact Address
Email Address
dgmcsops.lholuc@sbi.co.in
Contact Number
05222201492
Tags:
Development
We advise that there is no mechanism at our end to check the correctness of mobile numbers as given in the payment instructions. 4. We have alerted CDA Jabalpur to verify the mobile number of the beneficiary and arrange for correction, if necessary. Therefore, you are requested to pursue the matter with SBI, in case you are not satisfied with the response.
ReplyDelete