Last Login Time : 2021-07-02 15:32:03
Grievance Details
Grievance Number: 2817255
Grievance Reg Date: 2021-07-02 16:48:05
Complainant Name : Yogi M. P. Singh Mahesh Pratap Singh Complainant Contact No : 7379105911
Mode : By Web Complaint Type : Complaint
State : UTTAR PRADESH Purchase City : Mirzapur
Sector : Electronics Products Category : Mobile Handsets /Tablets / landline Phone Instrument
Grievance Company : Company Name : I Kall company
Type & Model: I Kall K320 Date of Purchase: 2020-12-17
Under Warranty: Yes Amount Paid: 6299
IMEI no or Serial no: 40876708986829134 Service Tag no.:
Name & Address of Service Center: Warehouse address:- Alpha Radios Shop No-1900 Near Shisganj Gurudwara Chandni Chowk Delhi-110006. job sheet / Work order no.: ORDER # 408-2369248-0963568
Complaint no/ Ref. no(if any): 0120-4731048/50/51/52/53
Company Details Amazon online shopping Pincode (Company):
Product Value(INR) : 1000-10000 Nature of Complaints : Fraudulent Issue-Selling Fake/duplicate/counterfeit product
Grievance Details : This was today informed them through email and conversation is attached. Following email was sent on Sun 21-02-2021 12:52 PM to you Honourable Sirs which PDF is attached. Subsequently I Kall company repaired the first mobile. But the second mobile was not repaired with the promise that it will be repaired later on. It is to be noted that the model number of the second mobile number is actually K320 and on its box K300 and a screenshot of software is attached to this representation. Please direct the company to remove the defects of audio which is sometimes automatically stopped and simtool first is not working properly.
Status : In Process
Uploaded Files: File1 | File2 | NA
Gmail Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
Please concerned company may be directed to repair my second mobile.
3 messages
Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com> 2 July 2021 at 15:28
To: Cutomer Care <helpdesk@ikall.in>, "Mahesh Pratap Singh Yogi M. P. Singh" <yogimpsingh@outlook.com>, inquiry@ikall.in, 'cmup@nic.in, hgovup <hgovup@up.nic.in>, 'pmosb@nic.in, presidentofindia <presidentofindia@rb.nic.in>, 'supremecourt@nic.in
Following email was sent on Sun 21-02-2021 12:52 PM to you Honourable Sirs which PDF is attached. Subsequently I Kall company repaired the first mobile. But the second mobile was not repaired with the promise that it will be repaired later on.
It is to be noted that the model number of the second mobile number is actually K320 and on its box K300 and a screenshot of software is attached to this representation.
Please direct the company to remove the defects of audio which is sometimes automatically stopped and simtool first is not working properly.
Subject-Two Mobile phones purchased by my wife Preeti Singh from Amazon online shopping.
Detai of first Mobile-
ORDER PLACED
26 November 2020
TOTAL
6,299.00
SHIP TO
Preeti Singh
ORDER # 408-7670898-6829134
Order Details Invoice
Delivered 02-Dec-2020
I KALL K250 (6.53 HD+ Display, 4GB, 64GB) (Blue)
Return window closed on 12-Dec-2020
Detail of second mobile-
ORDER PLACED
10 December 2020
TOTAL
6,199.00
SHIP TO
Preeti Singh
ORDER # 408-2369248-0963568
Order Details Invoice
Delivered 17-Dec-2020
Package was handed directly to the customer.
I KALL K300 (Blue, 6.53 HD+, 64GB)
Condition of first mobile-Not charging.
Condition of the second mobile-Sim tool first is not working.
Invoices of both the mobiles attached to the representation.
Please refund the amount otherwise get them repaired as soon as possible.
Undoubtedly you have given a warranty of one year but it does not mean that it may get damaged and consumers may suffer because of a third grade item.
खुदा भी आसमाँ से जब जमी पे देखता होगा |
इस मेरे प्यारे देश को क्या हुआ सोचता होगा||
This is a humble request of your applicant to you Hon’ble Sir that how can anyone justify withholding public services arbitrarily and promote anarchy, lawlessness and chaos arbitrarily by making the mockery of law of land? There is need of the hour to take harsh steps against the wrongdoer to win the confidence of citizenry and strengthen the democratic values for healthy and prosperous democracy. For this, your applicant shall ever pray for you, Hon’ble Sir.
Date-21/02/2021 Yours sincerely
Yogi M. P. Singh, Mobile number-7379105911, Mohalla- Surekapuram, Jabalpur Road, District-Mirzapur, Uttar Pradesh, Pin code-231001.
I Kall.pdf
112K
Customer Care <Helpdesk@ikall.in> 2 July 2021 at 16:00
To: Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>, "Mahesh Pratap Singh Yogi M. P. Singh" <yogimpsingh@outlook.com>, inquiry@ikall.in, 'cmup@nic.in, hgovup <hgovup@up.nic.in>, 'pmosb@nic.in, presidentofindia <presidentofindia@rb.nic.in>, 'supremecourt@nic.in
Dear Sir/Madam
Thanks for contacting us.
We regret for the inconvenience caused to you. As per telephonic conversation, kindly share images of your product with us for further processing.
Your co-operation is highly appreciated
Regards,
Care Team
0120-4731048/50/51/52/53
Condition of first mobile-Not charging.
ReplyDeleteCondition of the second mobile-Sim tool first is not working.
Invoices of both the mobiles attached to the representation.
Please refund the amount otherwise get them repaired as soon as possible.
Dear Sir/Madam
Thanks for contacting us.
We regret for the inconvenience caused to you. As per telephonic conversation, kindly share images of your product with us for further processing.
Undoubtedly every company provides 1 year warranty of its mobile handsets but it does not imply that in one year period mobile may get defected and they may procrastinate in repairing the mobile handset in the name of warranty.
ReplyDelete1 year warranty means item will not disturb at least for one year.
They must arrange the return pickup so that defect of the I Kall hand set may be removed by the service centre. Undoubtedly their sim tools in the hand set of I Kall mobile is of third grade which must be removed otherwise creates problems at the early stages during the purchase of Mobile. We want repair as soon as possible and company may save its credit through speedy delivery services.
ReplyDeleteThey did not send return courier pick up so defective item is still not picked up by the return courier and this lackadaisical approach is against the warranty because if delay will be made then there will be frustration in the consumer if he will use the defective item again and again.
ReplyDeleteHere it is quite obvious that our public functionaries are failed to safeguard our consumer rights.
Think morality of the staffs of the company who even after sharing the photographs did not take any action in the matter. As company staff had replied
ReplyDeleteWe regret for the inconvenience caused to you. As per telephonic conversation, kindly share images of your product with us for further processing.
Beerbhadra Singh
ReplyDelete5 July 2021 at 19:54
Think morality of the staffs of the company who even after sharing the photographs did not take any action in the matter. As company staff had replied
We regret for the inconvenience caused to you. As per telephonic conversation, kindly share images of your product with us for further processing.
Now they again sought the photographs and to avoid warranty of services arbitrarily declared the product damaged while the factual position is that item is not damaged.