Last Login Time : 2021-07-06 16:34:33
Grievance Details
Grievance Number: 2828917
Grievance Reg Date: 2021-07-08 15:04:32
Complainant Name : Yogi M. P. Singh Mahesh Pratap Singh Complainant Contact No : 7379105911
Mode : By Web Complaint Type : Complaint
State : UTTAR PRADESH Purchase City : Mirzapur
Sector : Electronics Products Category : Mobile Handsets /Tablets / landline Phone Instrument
Grievance Company : Company Name : I Kall company
Type & Model: K 320 Date of Purchase: 2020-12-17
Under Warranty: Yes Amount Paid: 6199
IMEI no or Serial no: 40876708986829134 Service Tag no.:
Name & Address of Service Center: Warehouse address:- Alpha Radios Shop No-1900 Near Shisganj Gurudwara Chandni Chowk Delhi-110006. job sheet / Work order no.: ORDER # 408-2369248-0963568 job sheet / Work order no.: ORDER # 408-2369248-0963568 job sheet / Work order no.: ORDER # 408-2369248-0963568
Complaint no/ Ref. no(if any): 2824684
Company Details Amazon online shopping Pincode (Company):
Product Value(INR) : 1000-10000 Nature of Complaints : Fraudulent Issue-Selling Fake/duplicate/counterfeit product
Grievance Details : Now the matter is not only concerned with criminal offence cheating and non providing services but also cryptic dealings like misleading the public functionaries concerned. As in the following earlier grievance I had sought the refund as the item became defective within one month of purchase as it was third grade but one was repaired by them but now their approaches are obnoxious so after checking damage if found not damaged they may refund and must be prosecuted for cheating and harassing the applicant. Mr. Expert Staff , you must know that whatever damage you are indicating that is the tempering glass not the display screen which has covered the screen of the mobile. This tempering glass has played its role. Undoubtedly this screen guard is non living but it is performing its role but you are a living creature but cunning enough to avoid your duties and cheat innocent and gullible customers. Undoubtedly you are escaping from providing the guaranteed services which means you are avoiding the terms and conditions which were set up during the selling of the item. Moreover I have not raised problem concerned with the display screen but problem concerned with the SIM tool and the software concerned with the audio which means you are searching clinching evidence to escape from providing services so it is your obligatory duty that you may refund the price paid by the applicant during the purchase of the item as you are running away from providing the services guaranteed during the purchase of the item and you have broken post terms and conditions.
1 2824684 UTTAR PRADESH Yogi M. P. Singh Mahesh Pratap Singh 2021-07-06 16:34:31 In Process
2 2817255 UTTAR PRADESH Yogi M. P. Singh Mahesh Pratap Singh 2021-07-02 16:48:05 In Process
3-Grievance Number: 2577038 Grievance Reg Date: 2021-02-21 14:00:37
Complainant Name : Yogi M. P. Singh Mahesh Pratap Singh Detail of first Mobile- ORDER PLACED 26 November 2020 TOTAL 6,299.00 SHIP TO Detail of second mobile- ORDER PLACED 10 December 2020 TOTAL 6,199.00 SHIP TO Preeti Singh Condition of first mobile-Not charging. Condition of the second mobile-Sim tool first is not working. Invoices of both the mobiles attached to the representation. Please refund the amount otherwise get them repaired as soon as possible. Undoubtedly you have been given a warranty of one year but it does not mean that it may get damaged and consumers may suffer because of a third grade item.
Status : In Process
Uploaded Files: NA | | NA | NA
Last Login Time : 2021-07-06 16:34:33
Grievance Details
Grievance Number: 2824684
Grievance Reg Date: 2021-07-06 16:34:31
Complainant Name : Yogi M. P. Singh Mahesh Pratap Singh Complainant Contact No : 7379105911
Mode : By Web Complaint Type : Complaint
State : UTTAR PRADESH Purchase City : Mirzapur
Sector : Electronics Products Category : Mobile Handsets /Tablets / landline Phone Instrument
Grievance Company : Company Name : I Kall company, Helpdesk@ikall.in, inquiry@ikall.in
Type & Model: K320 Date of Purchase: 2020-12-17
Under Warranty: Yes Amount Paid: 6299
IMEI no or Serial no: 40876708986829134 Service Tag no.:
Name & Address of Service Center: Name & Address of Service Center: Warehouse address:- Alpha Radios Shop No-1900 Near Shisganj Gurudwara Chandni Chowk Delhi-110006. job sheet / Work order no.: ORDER # 408-2369248-0963568 job sheet / Work order no.: ORDER # 408-2369248-0963568
Complaint no/ Ref. no(if any): 2817255
Company Details Amazon online shopping Pincode (Company):
Product Value(INR) : 10000-100000 Nature of Complaints : Product found defective -No replacement/ refund as per customer demand
Grievance Details : I Kall company may refund the cost paid by the customer as it failed to provide services and provided third grade item. Undoubtedly I Kall company is showing its real face of acting like cheaters. Today its customer care talked with me and asked to share the photographs of the item under warranty. Applicant immediately said that I have shared the photographs earlier on 2 Jul 2021, 16:17 (4 days ago) but she said that it is too old. Thereafter I said I will again share the current images. After receiving the email she immediately replied as Dear Sir/Madam Thanks for contacting us. We regret for the inconvenience caused to you. As per telephonic conversation, our product has damage and same will not consider in warranty. You need to pay damage cost for further repairing. Kindly confirm on same so that we can proceed for further action. Your co-operation is highly appreciated Regards, Care Team Now you Hon'ble Sir may take a glance of the currently shared images/ photographs of the item under warranty attached to grievance. If the aforementioned product is damaged, then action may be taken against the applicant as I am claiming the item is not damaged, quite obvious from the photographs of the item under warranty. If the item found not damaged, then concerned staff of the I Kall company may be prosecuted under the sections of Indian Penal Code applied for cheating and appropriate penalty may be imposed on the I Kall company for depriving the customers from the services of warranty arbitrarily.
Status : In Process
Grievance Updated Details :
Updation Date :2021-07-07 16:16:35
NCH Agent Remark : Nature of grievance updated
Remark Date :2021-07-07 16:16:35
Uploaded Files: File1 | | NA | NA
Last Login Time : 2021-07-06 16:34:33
Grievance Details
Grievance Number: 2817255
Grievance Reg Date: 2021-07-02 16:48:05
Complainant Name : Yogi M. P. Singh Mahesh Pratap Singh Complainant Contact No : 7379105911
Mode : By Web Complaint Type : Complaint
State : UTTAR PRADESH Purchase City : Mirzapur
Sector : Electronics Products Category : Mobile Handsets /Tablets / landline Phone Instrument
Grievance Company : Company Name : I Kall company
Govt Dept / Regulator :
Type & Model: I Kall K320 Date of Purchase: 2020-12-17
Under Warranty: Yes Amount Paid: 6299
IMEI no or Serial no: 40876708986829134 Service Tag no.:
Name & Address of Service Center: Warehouse address:- Alpha Radios Shop No-1900 Near Shisganj Gurudwara Chandni Chowk Delhi-110006. job sheet / Work order no.: ORDER # 408-2369248-0963568
Complaint no/ Ref. no(if any): 0120-4731048/50/51/52/53
Company Details Amazon online shopping Pincode (Company):
Product Value(INR) : 1000-10000 Nature of Complaints : Delay in Providing services
Grievance Details : This was today informed them through email and conversation is attached. Following email was sent on Sun 21-02-2021 12:52 PM to you Honourable Sirs which PDF is attached. Subsequently I Kall company repaired the first mobile. But the second mobile was not repaired with the promise that it will be repaired later on. It is to be noted that the model number of the second mobile number is actually K320 and on its box K300 and a screenshot of software is attached to this representation. Please direct the company to remove the defects of audio which is sometimes automatically stopped and simtool first is not working properly.
Status : In Process
Grievance Updated Details :
Updation Date :2021-07-03 13:57:17
NCH Agent Remark : Nature of grievance updated
Remark Date :2021-07-03 13:57:17
Grievance Updated Details :
Updation Date :2021-07-06 17:27:12
NCH Agent Remark : Grievance has been emailed to the company on 06-07-2021
Remark Date :2021-07-06 17:27:12
Response Received from Company : Product which was shared by customer, product is look like damage which can’t be considered under. However, we are ready to provide services to customer from our authorized service centre but customer is not agree.
Attached File
Date : 2021-07-07 17:11:05 Status : Closed
Uploaded Files: File1 | File2 | NA
Last Login Time : 2021-07-06 16:34:33
Grievance Details
Grievance Number: 2577038
Grievance Reg Date: 2021-02-21 14:00:37
Complainant Name : Yogi M. P. Singh Mahesh Pratap Singh Complainant Contact No : 7379105911
Mode : By Web Complaint Type : Complaint
State : UTTAR PRADESH Purchase City : Mirzapur
Sector : Electronics Products Category : Mobile Handsets /Tablets / landline Phone Instrument
Grievance Company : Company Name : Other
Govt Dept / Regulator :
Type & Model: I KALL K250 (6.53 HD+ Display, 4GB, 64GB) (Blue) Date of Purchase: 2020-11-26
Under Warranty: Yes Amount Paid: 6199
IMEI no or Serial no: 40823692480963568 Service Tag no.:
Name & Address of Service Center: Warehouse address:- Alpha Radios Shop No-1900 Near Shisganj Gurudwara Chandni Chowk Delhi-110006. Note: Our service pick up TAT is 7-10 working days Address of the I Kall Company: Noida – 201301 (U.P.) job sheet / Work order no.:
Complaint no/ Ref. no(if any):
Company Details helpdesk@ikall.in <helpdesk@ikall.in>;inquiry@ikall.in <inquiry@ikall.in>; Pincode (Company):
Product Value(INR) : 1000-10000 Nature of Complaints : Delay in Providing services
Grievance Details : Detail of first Mobile- ORDER PLACED 26 November 2020 TOTAL 6,299.00 SHIP TO Detail of second mobile- ORDER PLACED 10 December 2020 TOTAL 6,199.00 SHIP TO Preeti Singh Condition of first mobile-Not charging. Condition of second mobile-Sim tool first is not working. Invoices of both the mobiles attached to the representation. Please refund the amount otherwise get them repaired as soon as possible. Undoubtedly you have given warranty of one year but it does not mean that it may get damaged and consumer may suffer because of third grade item.
Status : Closed Resolved
Grievance Updated Details : Type & Model: I KALL K250 (6.53 HD+ Display, 4GB, 64GB) (Blue) Date of Purchase: 2020-11-26 Under Warranty: Yes Amount Paid: 6199 IMEI no or Serial no: 40823692480963568
Updation Date :2021-02-25 14:35:44
NCH Agent Remark : Sector updated.
Remark Date :2021-02-25 14:35:44
Grievance Updated Details :
Updation Date :2021-02-27 11:23:15
NCH Agent Remark : Grievance has been emailed to the company on 27.02.2021.
Remark Date :2021-02-27 11:23:15
Grievance Updated Details :
Updation Date :2021-03-06 11:25:42
NCH Agent Remark : Final response not received from the company, reminder sent on 06.03.2021.
Remark Date :2021-03-06 11:25:42
Response Received from Company : As per customer complaint, we have arranged reverse pickup of customer product which was done through Ecom Express courier with AWB No. 5513884500. Kindly wait we will provide him repair/replacement once we receive customer product at our warehouse.
Date : 2021-03-01 14:33:37 Status : In Process
Response Received from Company : We have received customer product at our warehouse. Kindly wait we will provide him repair/replacement ASAP.
Date : 2021-03-05 13:47:46 Status : In Process
Response Received from Company : We are working on customer complaint. Kindly wait for 24-48 working hours we will update you shortly.
Date : 2021-03-09 09:53:59 Status : In Process
Response Received from Company : We have dispatched repair/replacement product to customer through DTDC courier with AWB No. D80989559.
Date : 2021-03-12 09:44:00 Status : Closed
User Remark : Undoubtedly whatever they said is correct. They pursued the terms and condition and resolved the problem. I have received the product as they mentioned in its report. Date : 2021-03-14 11:43:48
Uploaded Files: File1 | File2 | File3
Consumer Feedback
Satisfaction Level : Excellent
Suggestion / Feedback / Remark : I have read in my childhood that to be lazy is a crime. To be lazy and offer excuses is greater crime. Action without delay is the soul of efficiency.
Now the matter is not only concerned with criminal offence cheating and non providing services but also cryptic dealings like misleading the public functionaries concerned. As in the following earlier grievance I had sought the refund as the item became defective within one month of purchase as it was third grade but one was repaired by them but now their approaches are obnoxious so after checking damage if found not damaged they may refund and must be prosecuted for cheating and harassing the applicant.
ReplyDeleteIt is quite obvious that our consumer rights are no more safe in this largest democracy in the world if the consumer grievances will be dealt in such a negligent way as inconsistent arbitrary reply is being given by the staff of the company and no action is being taken by the public a staff because of the corruption in the government machinery.
ReplyDeleteThink about the gravity of situation that concerned company is not interested to provide the services of warranty as the terms and condition was set up during the purchase of the item.
My demand is to correct the the SIM tool which is not working properly and this demand was made in the month of February and this product was delivered on 17th December 2020 which means just after 1 month of the delivery of the item it's sim tool was not working which means they have provided 3rd grade item to the customer which is not only unjustified but they also violated the consumer rights of the applicant.
ReplyDeleteAccountability of public functionaries is never fixed which is the root cause of this Anarchy and lawlessness which is being promoted by the public functionary itself in this largest democracy in the world and the need of hour is to take stern action against the wrongdoer but it is most unfortunate thing is that who will Bell the cat if most are corrupt how the action against corrupt will be taken?
ReplyDeleteAs the shepherdsr manage the Sheep In The likewise manner we citizens of this country are being managed by our political Masters undoubtedly our conditions are deplorable.
Action must be taken against wrongdoer company I Kall quite obvious they are cheating innocent and gullible customers.
ReplyDeleteNow the matter is not only concerned with criminal offence cheating and non providing services but also cryptic dealings like misleading the public functionaries concerned.