Radha Nair (DGM) assured to resolve network outage in 10-20 days, but now situation is grimmer so it must be improved

Grievance Status for registration number: DOTEL/E/2024/0002213

Grievance Concerns To

Name Of Complainant

Mahesh Pratap Singh alias Yogi M. P. Singh

Date of Receipt


Received By Ministry/Department


Grievance Description

Telecommunications >> Mobile Related >> Improper Network Coverage

Mobile Number : 09696389653

Service Provider: Reliance JIO Infocom Limited

The matter concerns the slow network speed and improper network coverage concerning the mobile number 9696389653 of the Jio service provider company. Here matters concern improper network coverage which means network gap not speed issue. Today your network made us cry. The staff of the jio assured the applicant to resolve the issue in 10-20 days. It is most unfortunate that the situation has been grimmer. 

Grievance Status for registration number: DOTEL/E/2024/0000862, Grievance Concerns To Name Of Complainant-Yogi M. P. Singh, Date of Receipt-09/01/2024, Received By Ministry/Department-Telecommunications

 It is quite obvious that the applicant made a call on the first January 2024  on the mobile number of customer care monitoring network at the local level at 6:53 PM. The mobile number of the customer care is 7007015593 And the email address is rajnvp2014@gmail.com, but the outcome resulted in zero. It is noticeable that sometimes network is gone completely which is a matter of concern and quite obvious from the attached screenshot in the pdf form to the grievance which must be perused by the concerned staff of the Jio Infocomm and be forwarded to the concerned team for speedy redressal of the grievance.

The report of the Jio customer care -This is with reference to DOT complaint no. DOTEL/E/2024/0000862 related to network connectivity and speed issue. Acknowledging the complaint, our network team had investigated the impacted location and have found network outage the location. The tentative timeline for completion of this activity is next 10 to 20 days. Also you may experience intermittent coverage issue at a specific location as network services are dependent upon various external and internal factors, like signal obstructions, number of users latched to the particular site, signal strength at the location etc. Please be assured that we have noted your concern and will keep in mind while planning for any future network enhancements. Currently an immediate

Grievance Document

Current Status

Under process   

Date of Action


Officer Concerns To

Officer Name

Radha Nair (DGM)

Organisation name

Reliance Jio Infocomm Limited

Contact Address

Reliance Corporate IT Park Thane-Belapur Road Navi Mumbai

Email Address


Contact Number



An anti-corruption crusader. Motive to build a strong society based on the principle of universal brotherhood. Human rights defender and RTI activist. Working for the betterment of societies and as an anti-corruption crusader for more than 25 years. Our sole motive is to raise the voices of weaker and downtrodden sections of the society and safeguard their human rights. Our motive is to promote the religion of universal brotherhood among the various castes communities of different religions. Man is great by his deeds and character.

Post a Comment

Your view points inspire us

Previous Post Next Post