Grievance Status for registration number: DOTEL/E/2024/0002213
Grievance Concerns To
Name Of Complainant
Mahesh Pratap Singh alias Yogi M. P. Singh
Date of Receipt
24/01/2024
Received By Ministry/Department
Telecommunications
Grievance Description
Telecommunications >> Mobile Related >> Improper Network Coverage
Mobile Number : 09696389653
Service Provider: Reliance JIO Infocom Limited
The matter concerns the slow network speed and improper network coverage concerning the mobile number 9696389653 of the Jio service provider company. Here matters concern improper network coverage which means network gap not speed issue. Today your network made us cry. The staff of the jio assured the applicant to resolve the issue in 10-20 days. It is most unfortunate that the situation has been grimmer.
Grievance Status for registration number: DOTEL/E/2024/0000862, Grievance Concerns To Name Of Complainant-Yogi M. P. Singh, Date of Receipt-09/01/2024, Received By Ministry/Department-Telecommunications
It is quite obvious that the applicant made a call on the first January 2024 on the mobile number of customer care monitoring network at the local level at 6:53 PM. The mobile number of the customer care is 7007015593 And the email address is rajnvp2014@gmail.com, but the outcome resulted in zero. It is noticeable that sometimes network is gone completely which is a matter of concern and quite obvious from the attached screenshot in the pdf form to the grievance which must be perused by the concerned staff of the Jio Infocomm and be forwarded to the concerned team for speedy redressal of the grievance.
The report of the Jio customer care -This is with reference to DOT complaint no. DOTEL/E/2024/0000862 related to network connectivity and speed issue. Acknowledging the complaint, our network team had investigated the impacted location and have found network outage the location. The tentative timeline for completion of this activity is next 10 to 20 days. Also you may experience intermittent coverage issue at a specific location as network services are dependent upon various external and internal factors, like signal obstructions, number of users latched to the particular site, signal strength at the location etc. Please be assured that we have noted your concern and will keep in mind while planning for any future network enhancements. Currently an immediate
Grievance Document
Current Status
Under process
Date of Action
24/01/2024
Officer Concerns To
Officer Name
Radha Nair (DGM)
Organisation name
Reliance Jio Infocomm Limited
Contact Address
Reliance Corporate IT Park Thane-Belapur Road Navi Mumbai
Email Address
radha.nair@ril.com
Contact Number
02279655519