Appeal Details
Appeal Number
DOTEL/E/A/23/0008676
Name
Yogi M. P. Singh
Appeal Recieved Date
29/12/2023
Reason Of Appeal
It seems that you did not take the perusal of the attached pdf documents to the grievance which is categorically showing that your network services in the area of the applicant is in very much poor condition, and it is poorest in three main service providers while you are charging greatest tariff so you must improve your services. You have mentioned in your report that you are providing best of your services I think that it is not a solution. I do not need your best services but you are providing poorest services in the service providers and charging the greatest tariff so you must provide best of the services among all service providers. Why are you charging greatest tariff if you are providing poorest services ipso facto obvious from the attached photographs of network speed test? Undoubtedly the applicant is facing miserable condition and waiting time to complete the subscription so that application for port could be submitted. It is quite obvious that arbitrary dealings of the customer care is the violation of consumer rights.
Appeal Status
Appeal Closed (On 02/01/2024)
Closing Remarks
Customer grievance network related concern. We have already informed the customer that the given problematic location is presently under the best possible coverage.
Officer Concerns To
Officer Name
Nitin Grover (GM)
Email Address
nitin.grover@airtel.com
Contact Number
01244222222
Organisation name
M/s.Bharti Airtel Ltd.
Grievance Details
Registration Number
DOTEL/E/2023/0036925
Name
Yogi M. P. Singh
Date of receipt
24/12/2023
Address
Mohalla Surekapuram Colony Shri Laxmi Narayan Baikunth Mahadev Mandir Riva Road Post office Sangmohal
State
Uttar Pradesh
District
Mirzapur
Mobile Number
7379105911
Email ID
yogimpsingh@gmail.com
Phone Number
Not Provided
Grievance Description
Telecommunications >> Mobile Related >> Data Speed lower than commited
Mobile Number : 7379105911
Service Provider : M/s.Bharti Airtel Ltd.
The applicant has attached a pdf document containing nine pages first three of which belong to network speed test of Airtel service providing company and second three pages belong to the network speed test of Bharat Sanchar Nigam Limited service providing company and third three pages belong to the network speed test of Jio infocomm limited service providing company. If we conclude these results then we find out that Bharat Sanchar Nigam Limited is the best service providing company regarding the network coverage and network speed in my area and the second position is occupied by Jio infocomm limited, service providing company and the third position is of airtel service providing company. Which can be easily observed from the attached screenshots of the network speed test. Now the applicant wants that staff of the service providing company Airtel must observe these results and provide logical conclusions about it. In the following email it has been categorically stated by the staff of the service providing company Airtel that they are providing best possible services in my area, which means they are failed to provide the services i.e. they are providing opportunities to port the mobile number to the other service providers if they cannot provide services satisfactorily.
Kalash Rohilla,Customer Experience, bharti airtel limited in its email states as follows.
Dear Mr. Yogi M. P. Singh,
This is in reference to your complaint to DOT vide reference number DOTEL/E/2023/0035867, wherein you have complained regarding network related concern for mobile number 7379105911.
We apologize for the inconvenience that you have been facing. We understand how upsetting this must be and we appreciate your patience in this matter.
As per your telephonic conversation on 7379105911 with the undersigned dated 22nd December 2023, we would like to inform you that post validation of our records, we have found that the given problematic location is presently under the best possible coverage.
Grievance Document
Final Reply
Customer grievance network related concern for mobile number 7379105911. He is facing network problem so informed customer post validation of our records, we have found that the given problematic location is presently under the best possible coverage. Further, we have shared the feedback with our concerned team.
Communication Details
Sn. Date of Action Action From To
1 24/12/2023 RECEIVED THE GRIEVANCE You Department of Telecommunications
2 24/12/2023 CASE DISPOSED OF M/s.Bharti Airtel Ltd. You