Grievance Status for registration number : GOVUP/E/2023/0075605
Grievance Concerns To
Name Of Complainant
Keshav Pratap Singh alias Tantrik K P Singh
Date of Receipt
13/11/2023
Received By Ministry/Department
Uttar Pradesh
Grievance Description
Basic duty of a bank-Each bank has the right to determine which customers it offers a bank account so it must not be safe haven for cheaters as cheating activities
Obligatory duty of a bank-All basic bank account providers may exclude people convicted of fraud. However, it is not clear whether may means they might or may in this instance means they have the ability to, so they will It is important to know what information banks have access to about you and how they will use this when deciding whether to offer you a bank account.
Reply of Bank in the matter- Registration number- DEABD/E/2023/0070588, Nov 2, 2023, 2:53 PM 11 days ago Reghunath R, Senior Manager, Federal Bank, Service Quality Department, 4th Floor, Federal Towers, Aluva, Ernakulam, Kerala, India, 683101 replied as- Dear Sir Greetings from Federal Bank This is with regard to your CPGRAMS complaint lodged with above mentioned reference number We have taken appropriate steps at our end regarding the matter. We are unable to disclose the account details to a third party It is noted that you had already filed a Police complaint in this regard. Bank will cooperate with the Police investigation and provide details to them on request.
It is quite obvious from the reply of the senior manager of the Federal Bank that they have taken appropriate steps in the matter. They could not provide the details of the account in the name of 3rd party to the victim. Victim further requests to the senior manager that he may provide details of the appropriate steps taken in the matter. Undoubtedly the bank has prerogative to provide the information concerning the action/appropriate steps taken by it in the matter of fraud for the goodwill in the society. Otherwise people will think that Federal Bank is indulged in the fraud with the help of such fraudulent elements. It is a serious question why are fraudulent accounts are being opened in the Federal Bank whether such private banks are the safe haven for the cheaters?
In the following grievance victim is the applicant and forged account opened by fraudulent in the Federal Bank has been opened in the name of the victim so victim is not a third party. How the bank account opened in the name of victim in the Federal Bank, you can deny the information of account from the victim by addressing him third party in the report. The applicant is not a third party in the following grievance therefore denial of information from the victim is illegal. Please provide information concerning account in Bank.
Grievance Status for registration number : DEABD/E/2023/0067303
Grievance Concerns To Name Of Complainant Keshav Pratap Singh alias Tantrik K P Singh, Date of Receipt-28/09/2023
Why are you not providing the account details to the victim whose name fraudulent account was opened? Earlier grievance was filed by Yogi M.P. Singh but this grievance has been filed by the victim itself. You replied in your report as - Dear Sir Greetings from Federal Bank This is with regard to your CPGRAMS complaint lodged with above mentioned reference number/s As informed earlier Bank will co operate with Police investigation and provide details to them on request This is for your information and understanding If the account is opened in the name victim, then how can victim be third party? You have sent the emails on the email of Yogi M. P. Singh. From: Grievance Resolution support@federalbank.co.in Sent: Wednesday, September 27, 2023 3:44 PM To: yogimpsingh@gmail.com yogimpsingh@gmail.com Subject: PMOPG/E/2023/0191808 Dear Sir Greetings from Federal Bank This is with regard to your CPGRAMS complaint lodged with above mentioned reference number We have taken appropriate steps at our end regarding the matter. We are unable to disclose the account details to a third party It is noted that your had already filed a Police complaint in this regard. Bank will co operate with Police investigation and provide details to them on request Regards, Reghunath R Senior Manager
Grievance Document
Current Status
Case closed
Date of Action
30/11/2023
Remarks
महोदय, जाँच आख्या संलग्न कर सादर अवलोकनार्थ प्रेषित है संदर्भित प्रकरण मे गहराई से जॉच किया गया तथा प्रभारी निरीक्षक थाना कोतवाली कटरा से आख्या प्राप्त किया गया तो पाया गया कि आवेदक उपरोक्त पते की निवासी है जांच से ज्ञात हुआ कि सम्बन्धित प्रकरण में आवेदक के तहरीर के आधार पर थाना स्थानीय पर दिनांक 20.09.2023 को मु0अ0सं022623 धारा 420 भादवि व 66डी आईटी बनाम कस्टमर केयर नं0 155260 का कॉल रिसीवर सुमित कुमार कस्टमर केयर इण्डियन पोस्ट पेमेण्ट बैंक पंजीकृत किया गया है जिसकी विवेचना निरीक्षक श्री अरविन्द कुमार यादव द्वारा की जा रही है विवेचना का गुणदोष श्रीमान् जी आख्या संलग्न है
Reply Document
Rating
1
Poor
Rating Remarks
Sir, do you give licence to private banks to commit fraud by opening fictitious or forged accounts through their agents, as is evident from the episode? Sir, bank employees are responsible for opening fake accounts because verification of documents is not done properly by them. It is absolutely necessary that bank employees must be held accountable, but this is not possible due to corruption. The situation is very alarming, at this time fraudulent activities are at their peak, the government has completely failed to stop fraud because corruption has gripped the government machinery on a very large scale. It is the duty of the government to take action against those banks whose employees are engaged in fraudulent activities for the protection of the citizens. Imagine what can be a bigger anarchy than this, no money of anybody is safe in the bank. The government has completely failed to discharge its obligations due to its corrupt employees. The most surprising thing is that government employees hide their incompetence by calling the person who is a victim of fraud as negligent. Three months have passed, there is still no trace of the fraudsters.
Appeal Details
Appeal Number
Date of Receipt
Appeal Text
Current Status
Officer Concerns To
Officer Name
Shri Bhaskar Pandey (Joint Secretary)
Organisation name
Government of Uttar Pradesh
Contact Address
Chief Minister Secretariat , Room No. 321, U.P. Secretariat, Lucknow
Email Address
bhaskar.12214@gov.in
Contact Number
05222226350
Grievance Status for registration number : DEABD/E/2023/0077653
Grievance Concerns To
Name Of Complainant
Keshav Pratap Singh alias Tantrik K P Singh
Date of Receipt
13/11/2023
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Fraud
Department/Bank/Financial Institute : Other / Private Sector Bank.
-----------------------
Basic duty of a bank-Each bank has the right to determine which customers it offers a bank account so it must not be safe haven for cheaters as cheating activities
Obligatory duty of a bank-All basic bank account providers may exclude people convicted of fraud. However, it is not clear whether may means they might or may in this instance means they have the ability to, so they will It is important to know what information banks have access to about you and how they will use this when deciding whether to offer you a bank account.
Reply of Bank in the matter- Registration number- DEABD/E/2023/0070588, Nov 2, 2023, 2:53 PM 11 days agoReghunath R, Senior Manager, Federal Bank, Service Quality Department, 4th Floor, Federal Towers, Aluva, Ernakulam, Kerala, India, 683101 replied as- Dear SirGreetings from Federal Bank This is with regard to your CPGRAMS complaint lodged with above mentioned reference number We have taken appropriate steps at our end regarding the matter. We are unable to disclose the account details to a third party It is noted that you had already filed a Police complaint in this regard. Bank will cooperate with the Police investigation and provide details to them on request.
It is quite obvious from the reply of the senior manager of the Federal Bank that they have taken appropriate steps in the matter. They could not provide the details of the account in the name of 3rd party to the victim. Victim further requests to the senior manager that he may provide details of the appropriate steps taken in the matter. Undoubtedly the bank has prerogative to provide the information concerning the action/appropriate steps taken by it in the matter of fraud for the goodwill in the society. Otherwise people will think that Federal Bank is indulged in the fraud with the help of such fraudulent elements. It is a serious question why are fraudulent accounts are being opened in the Federal Bank whether such private banks are the safe haven for the cheaters?
Grievance Document
Current Status
Case closed
Date of Action
29/11/2023
Remarks
Third party seeking details of account
BAnk is not liable to provide the details
Rating
1
Poor
Rating Remarks
It is not the reflection of good governance where the money of the people in the banks is no more safe quite obvious from the current matter. It is very much ridiculous that the rules are made for the protection of the people securing fraudulent element. There is anarchy in our society because of corruption in the government system. Those promise to provide good governance itself root cause of this lawlessnes because of their greed.
Appeal Details
Appeal Number
DEABD/E/A/23/0023380
Date of Receipt
01/12/2023
Appeal Text
Sir, do you give licence to private banks to commit fraud by opening fictitious or forged accounts through their agents, as is evident from the episode? Sir, bank employees are responsible for opening fake accounts because verification of documents is not done properly by them. It is absolutely necessary that bank employees must be held accountable, but this is not possible due to corruption. The situation is very alarming, at this time fraudulent activities are at their peak, the government has completely failed to stop fraud because corruption has gripped the government machinery on a very large scale. It is the duty of the government to take action against those banks whose employees are engaged in fraudulent activities for the protection of the citizens. Imagine what can be a bigger anarchy than this, no money of anybody is safe in the bank. The government has completely failed to discharge its obligations due to its corrupt employees. The most surprising thing is that government employees hide their incompetence by calling the person who is a victim of fraud as negligent. Three months have passed, there is still no trace of the fraudsters.
Current Status
Appeal Received
Officer Concerns To
Officer Name
Ms. Shalini Warrier (Chief Operating Officer)
Organisation name
FEDERAL BANK LIMITED
Contact Address
CEOs Secretariat,Federal BankFederal Towers, Bank Junction,Aluva, Kerala
Email Address
quality@federalbank.co.in
Contact Number
04842634194