Grievance Status for registration number: DEABD/E/2023/0083014
Grievance Concerns To
Name Of Complainant
Keshav Pratap Singh alias Tantrik K P Singh
Date of Receipt
07/12/2023
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Fraud
Department/Bank/Financial Institute: Reserve Bank of India
This is humble request of the applicant to the competent staff of the Reserve Bank of India to cancel the licence of the Federal Bank which is indulged in the unlawful activities by opening fraud accounts in the bank and safeguarding the fraudsters. Bank itself responsible for opening the fraud accounts in the bank without proper verification of the records and due investigation. Think about the gravity of situation two guarantors are required to open a bank account even then numerous fraudulent accounts are being opened because of corruption in the banks.
Sir, do you give licence to private banks to commit fraud by opening fictitious or forged accounts through their agents, as is evident from the episode? Sir, bank employees are responsible for opening fake accounts because verification of documents is not done properly by them. It is absolutely necessary that bank employees must be held accountable, but this is not possible due to corruption. The situation is very alarming, at this time fraudulent activities are at their peak, the government has completely failed to stop fraud because corruption has gripped the government machinery on a very large scale. It is the duty of the government to take action against those banks whose employees are engaged in fraudulent activities for the protection of the citizens. Imagine what can be a bigger anarchy than this, no money of anybody is safe in the bank. The government has completely failed to discharge its obligations due to its corrupt employees. The most surprising thing is that government employees hide their incompetence by calling the person who is a victim of fraud as negligent. Three months have passed, there is still no trace of the fraudsters.
It is not the reflection of good governance where the money of the people in the banks is no safer quite obvious from the current matter. It is very much ridiculous that the rules are made for the protection of the people securing fraudulent element.
Grievance Document
Current Status
Under process
Date of Action
07/12/2023
Officer Concerns To
Officer Name
Nodal Officer CEPD RBI (General Manager)
Organisation name
Reserve Bank of India
Contact Address
Consumer Education and Protection Dept., Amar Building, 1st Floor, Sir P.M. Road, Fort, Mumbai
Email Address
cepdco@rbi.org.in
Contact Number
02222604106
Reminder(s) / Clarification(s)
Reminder Date
Remarks
07/12/2023
There is anarchy in our society because of corruption in the government system. Those promise to provide good governance itself root cause of this lawlessness because of their greed.
Basic duty of a bank-Each bank has the right to determine which customers it offers a bank account so it must not be safe haven for cheaters as cheating activities.
Obligatory duty of a bank-All basic bank account providers may exclude people convicted of fraud. However, it is not clear whether may means they might or may in this instance means they have the ability to, so they will It is important to know what information banks have access to about you and how they will use this when deciding whether to offer you a bank account.
Appeal Details
Appeal Number
DEABD/E/A/23/0022588
Name
Keshav Pratap Singh alias Tantrik K P Singh
Appeal Received Date
13/11/2023
Reason Of Appeal
Obligatory duty of a bank-All basic bank account providers may exclude people convicted of fraud. However, it is not clear whether may means they might or may in this instance means they have the ability to, so they will It is important to know what information banks have access to about you and how they will use this when deciding whether to offer you a bank account. Reply of Bank in the matter- Registration number- DEABD/E/2023/0070588, Nov 2, 2023, 2:53 PM 11 days ago Reghunath R, Senior Manager, Federal Bank, Service Quality Department, 4th Floor, Federal Towers, Aluva, Ernakulam, Kerala, India, 683101 replied as- Dear Sir Greetings from Federal Bank This is with regard to your CPGRAMS complaint lodged with above mentioned reference number We have taken appropriate steps at our end regarding the matter. We are unable to disclose the account details to a third party It is noted that you had already filed a Police complaint in this regard. Bank will cooperate with the Police investigation and provide details to them on request. It is quite obvious from the reply of the senior manager of the Federal Bank that they have taken appropriate steps in the matter. They could not provide the details of the account in the name of 3rd party to the victim. Victim further requests to the senior manager that he may provide details of the appropriate steps taken in the matter. Undoubtedly the bank has prerogative to provide the information concerning the action/appropriate steps taken by it in the matter of fraud for the goodwill in the society. Otherwise people will think that Federal Bank is indulged in the fraud with the help of such fraudulent elements. It is a serious question why are fraudulent accounts are being opened in the Federal Bank whether such private banks are the safe haven for the cheaters?
Appeal Status
Appeal Closed (On 23/11/2023)
Closing Remarks
Bank have already informed we are unable to disclose the details and will co operate with police investigation since complainant already filed police complaint. Accordingly the appeal is closed.
Officer Concerns To
Officer Name
Sub Appellate Authority RBI (General Manager)
Email Address
deeptibraj@rbi.org.in
Contact Number
02222630481
Organisation name
Reserve Bank of India
Grievance Details
Registration Number
DEABD/E/2023/0070588
Name
Keshav Pratap Singh alias Tantrik K P Singh
Date of receipt
12/10/2023
Address
Surekapuram Colony, Riva Road Shri Laxmi Narayan Baikunth Mahadev Mandir Shri Laxmi Narayan Baikunth Mahadev Mandir
State
Uttar Pradesh
District
Mirzapur
Mobile Number
9794089100
Email ID
tantrikkpsingh@gmail.com
Phone Number
Not Provided
Grievance Description
Financial Services (Banking Division) >> Fraud
Department/Bank/Financial Institute: Other / Private Sector Bank.
In the following grievance victim is the applicant and forged account opened by fraudulent elements in the Federal Bank has been opened in the name of the victim, so victim is not a third party. How the bank account opened in the name of victim in the Federal Bank, you can deny the information of account from the victim by addressing him third party in the report. The applicant is not a third party in the following grievance therefore denial of information from the victim is illegal. Please provide information concerning account in Bank.
Grievance Status for registration number : DEABD/E/2023/0067303
Grievance Concerns To Name Of Complainant Keshav Pratap Singh alias Tantrik K P Singh, Date of Receipt-28/09/2023
Why are you not providing the account details to the victim whose name fraudulent account was opened? Earlier grievance was filed by Yogi M.P. Singh but this grievance has been filed by the victim itself. You replied in your report as - Dear Sir Greetings from Federal Bank This is with regard to your CPGRAMS complaint lodged with above mentioned reference number/s As informed earlier Bank will co operate with Police investigation and provide details to them on request This is for your information and understanding If the account is opened in the name victim, then how can victim be third party? You have sent the emails on the email of Yogi M. P. Singh. From: Grievance Resolution support@federalbank.co.in Sent: Wednesday, September 27, 2023 3:44 PM To: yogimpsingh@gmail.com yogimpsingh@gmail.com Subject: PMOPG/E/2023/0191808 Dear Sir Greetings from Federal Bank This is with regard to your CPGRAMS complaint lodged with above mentioned reference number We have taken appropriate steps at our end regarding the matter. We are unable to disclose the account details to a third party It is noted that your had already filed a Police complaint in this regard. Bank will co operate with Police investigation and provide details to them on request Regards, Reghunath R Senior Manager
Grievance Document
Final Reply
Bank replied. Copy attached. The complaint may be closed.
Final Reply Document
Communication Details
Sn. Date of Action Action From To
1 12/10/2023 RECEIVED THE GRIEVANCE You Department of Financial Services (Banking Division)
2 03/11/2023 REMINDER RECEIVED FROM COMPLAINANT You Department of Financial Services (Banking Division)
3 10/11/2023 CASE DISPOSED OF Reserve Bank of India You
To see the attached document to the grievance, please click on the link