Grievance Status for registration number: GOVUP/E/2023/0085602
Grievance Concerns To
Name Of Complainant
Keshav Pratap Singh alias Tantrik K P Singh
Date of Receipt
25/12/2023
Received By Ministry/Department
Uttar Pradesh
Grievance Description
The matter concerns the working of the Superintendent of police district Mirzapur concerning the cyber fraud which is being taken negligently by the concerned police.
An application under Article 51 A of the constitution of India to make inquiry concerning the fraud of Rs.4999 by the fraudulent elements from the account of the applicant opened in the Indian post payment bank.
It is quite obvious from the attached documents which are the reports of the concerned police in the matter. Undoubtedly they have registered the first information report in the matter but still they did nothing in the matter regarding to trace the fraudsters.
Banks are shielding the fraudulent elements by not disclosing the information in the name of a third party and police are shielding them by adopting lackadaisical approach in the matter. This is the root cause of alarmingly growing cyber criminal activities in our society.
Appeal Status- Appeal Closed (On 08/12/2023), Closing Remarks-Bank has replied that third party seeking details of account. Bank is not liable to provide the details advised to file a police complaint.
Registration Number-DEABD/E/2023/0077653, Name-Keshav Pratap Singh alias Tantrik K P Singh, Date of receipt-13/11/2023
Basic duty of a bank-Each bank has the right to determine which customers it offers a bank account so it must not be a safe haven for cheaters as cheating activities
Obligatory duty of a bank-All basic bank account providers may exclude people convicted of fraud. However, it is not clear whether may means they might or may in this instance means they have the ability to, so they will. It is important to know what information banks have access to about you and how they will use this when deciding whether to offer you a bank account.
Reply of Bank in the matter- Registration number- DEABD/E/2023/0070588, Nov 2, 2023, 2:53 PM 11 days ago Reghunath R, Senior Manager, Federal Bank, Service Quality, replied as- Dear Sir Greetings from Federal Bank This is with regard to your CPGRAMS complaint lodged with above mentioned reference number We have taken appropriate steps at our end regarding the matter. We are unable to disclose the account details to a third party. It is noted that you had already filed a Police complaint in this regard. Bank will cooperate with the Police investigation and provide details to them on request.
It is quite obvious from the reply of the senior manager of the Federal Bank that they have taken appropriate steps in the matter. They could not provide the details of the account in the name of 3rd party to the victim. Victim further requests to the senior manager that he may provide details of the appropriate steps taken in the matter. Otherwise people will think that Federal Bank is indulged in fraud with the help of such fraudulent elements. It is a serious question why fraudulent accounts are being opened in the Federal Bank whether such private banks are the safe haven for the cheaters?
Appeal Details- Appeal Number-DEABD/E/A/23/0023380
Name-Keshav Pratap Singh alias Tantrik K P Singh, Appeal Received Date-01/12/2023
Reason Of Appeal-Sir, do you give licence to private banks to commit fraud by opening fictitious or forged accounts through their agents, as is evident from the episode? Sir, bank employees are responsible for opening fake accounts because verification of documents is not done properly by them. It is absolutely necessary that bank employees must be held accountable, but this is not possible due to corruption. The situation is very alarming, at this time fraudulent activities are at their peak, the government has completely failed to stop fraud because corruption has gripped the government machinery on a very large scale. It is the duty of the government to take action against those banks whose employees are engaged in fraudulent activities for the protection of the citizens. Imagine what can be a bigger anarchy than this, no money of anybody is safe in the bank.
Grievance Document
Current Status
Grievance received
Date of Action
25/12/2023
Officer Concerns To
Forwarded to
Uttar Pradesh
Officer Name
Shri Bhaskar Pandey (Joint Secretary)
Organisation name
Uttar Pradesh
Contact Address
Chief Minister Secretariat , Room No. 321, U.P. Secretariat, Lucknow
Email Address
bhaskar.12214@gov.in
Contact Number
05222226350
Appeal Details
Appeal Number
DEABD/E/A/23/0023380
Name
Keshav Pratap Singh alias Tantrik K P Singh
Appeal Recieved Date
01/12/2023
Reason Of Appeal
Sir, do you give licence to private banks to commit fraud by opening fictitious or forged accounts through their agents, as is evident from the episode? Sir, bank employees are responsible for opening fake accounts because verification of documents is not done properly by them. It is absolutely necessary that bank employees must be held accountable, but this is not possible due to corruption. The situation is very alarming, at this time fraudulent activities are at their peak, the government has completely failed to stop fraud because corruption has gripped the government machinery on a very large scale. It is the duty of the government to take action against those banks whose employees are engaged in fraudulent activities for the protection of the citizens. Imagine what can be a bigger anarchy than this, no money of anybody is safe in the bank. The government has completely failed to discharge its obligations due to its corrupt employees. The most surprising thing is that government employees hide their incompetence by calling the person who is a victim of fraud as negligent. Three months have passed, there is still no trace of the fraudsters.
Appeal Status
Appeal Closed (On 08/12/2023)
Closing Remarks
Bank has replied that third party seeking details of account. Bank is not liable to provide the details advised to file police complaint.
Officer Concerns To
Officer Name
Sub Appellate Authority RBI (General Manager)
Email Address
deeptibraj@rbi.org.in
Contact Number
02222630481
Organisation name
Reserve Bank of India
Grievance Details
Registration Number
DEABD/E/2023/0077653
Name
Keshav Pratap Singh alias Tantrik K P Singh
Date of receipt
13/11/2023
Address
Surekapuram Colony, Riva Road Shri Laxmi Narayan Baikunth Mahadev Mandir Post Sangmohal, Kotwali Katra
State
Uttar Pradesh
District
Mirzapur
Mobile Number
9794089100
Email ID
tantrikkpsingh@gmail.com
Phone Number
Not Provided
Grievance Description
Financial Services (Banking Division) >> Fraud
Department/Bank/Financial Institute: Other / Private Sector Bank.
Basic duty of a bank-Each bank has the right to determine which customers it offers a bank account so it must not be safe haven for cheaters as cheating activities
Obligatory duty of a bank-All basic bank account providers may exclude people convicted of fraud. However, it is not clear whether may means they might or may in this instance means they have the ability to, so they will It is important to know what information banks have access to about you and how they will use this when deciding whether to offer you a bank account.
Reply of Bank in the matter- Registration number- DEABD/E/2023/0070588, Nov 2, 2023, 2:53 PM 11 days agoReghunath R, Senior Manager, Federal Bank, Service Quality Department, 4th Floor, Federal Towers, Aluva, Ernakulam, Kerala, India, 683101 replied as- Dear SirGreetings from Federal Bank This is with regard to your CPGRAMS complaint lodged with above mentioned reference number We have taken appropriate steps at our end regarding the matter. We are unable to disclose the account details to a third party It is noted that you had already filed a Police complaint in this regard. Bank will cooperate with the Police investigation and provide details to them on request.
It is quite obvious from the reply of the senior manager of the Federal Bank that they have taken appropriate steps in the matter. They could not provide the details of the account in the name of 3rd party to the victim. Victim further requests to the senior manager that he may provide details of the appropriate steps taken in the matter. Undoubtedly the bank has prerogative to provide the information concerning the action/appropriate steps taken by it in the matter of fraud for the goodwill in the society. Otherwise people will think that Federal Bank is indulged in the fraud with the help of such fraudulent elements. It is a serious question why are fraudulent accounts are being opened in the Federal Bank whether such private banks are the safe haven for the cheaters?
Grievance Document
Final Reply
Third party seeking details of account.
Bank is not liable to provide the details.
Communication Details
Sn. Date of Action Action From To
1 13/11/2023 RECEIVED THE GRIEVANCE You Department of Financial Services (Banking Division)
2 29/11/2023 CASE DISPOSED OF FEDERAL BANK LIMITED You