Grievance Status for registration number: DEABD/E/2023/0061644
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
02/09/2023
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Deficiency in Customer Service Related >> Delay in Service
Bank : State Bank of India
Branch / Name of Bank and Branch : Vijaypur branch , District Mirzapur, Uttar Pradesh
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An application under Article 51 A of the Constitution of India on behalf of Anjaney Shukla son of Mr Sachchida Nand Shukla Village Naugaon Post Nadini, District Mirzapur Pin code- 231303, Mobile number-7860688249 and bank account number-35764334446 to make inquiry regarding the application submitted before the branch manager Vijaypur, District Mirzapur of State Bank of India.
From the first page of the attached pdf document to the grievance it is quite obvious that the applicant made the handwritten application before the branch manager on 13th of June 2023. Which scan copy is attached as the first page of the attached pdf document to the grievance. It is noticeable that payment made by the applicant Anjaney Shukla not refunded to the account of the aggrieved applicant. Everyone knows that in the case of failure of the Transaction due to failure of server of the bank reversal of the payment to the account is initiated automatically and this process is completed within one week. Honourable Sir, Initially the branch manager concerned was cordial in the dealings but now a days he is not picking up his official mobile number when the applicant wants to make contact him which means something is wrong. This is a humble request of the applicant to complete the process of the refund as soon as possible without any further delay.
Most respected Sir following is the detail of the second page of the attached pdf documents to the grievance.
Dear Sir/Madam, As per the Details shared it is found that the transaction stands marked as paid in our systems and the same has been remitted to the beneficiary bank from our end. please find the attached acknowledgment copy for your reference. Kindly request you to contact Issuing bank branch for raising Refund or Reversal Request.
Transaction Status-
Biller Name-BIHAR PUBLIC SERVICE COMMISSION, Bill Amount-757.10, Transaction ID-230709154761357, Transaction Date- 09 Jul 2023 at time-03:01
Sincerely,
Team ICICI Bank
Original Message
Grievance Document
Current Status
Case closed
Date of Action
08/09/2023
Remarks
Customer has been suitably communicated.
Reply Document
Rating
1
Poor
Rating Remarks
Here most surprising thing is that why are both the banks are running away from their responsibilities in initiating the process of the reversal of the paid amount to the account of the applicant? Whether it is not reflecting the corruption in the working of the banks and the government? This is a humble request of the applicant to direct the banks to initiate the process at the reversal of the payment which is an automatic process but because of corruption it was not initiated. Here it is quite obvious that both the banks are adopting a lackadaisical approach in dealing with the matter concerning with the customer. This shows that banks have ruthless dealings with the customers in India because of corruption which is rampant in the public offices. Please take action in the matter at the earliest as required under the law of land. For this applicant shall ever pray you, Honourable sir. Please provide the justice to the vulnerable student who is unemployed somehow arranged the fee.
Appeal Details
Appeal Number
DEABD/E/A/23/0019104
Date of Receipt
08/09/2023
Appeal Text
The reply of the ICICI bank is as follows- Dear Sir/Madam, As per the Details shared it is found that the transaction stands marked as paid in our systems and the same has been remitted to the beneficiary bank from our end. please find the attached acknowledgment copy for your reference. Kindly request you to contact Issuing bank branch for raising Refund or Reversal Request. Transaction Status-Biller Name-BIHAR PUBLIC SERVICE COMMISSION, Bill Amount-757.10, Transaction ID-230709154761357, Transaction Date- 09 Jul 2023 at time-03:01 The reply of the State Bank of India is as follows- The said transaction is successful and below are the details for your reference. PayU ID-17701966090, Date-09/07/2023 15:01:15, Merchant URL https://eazypay.icicibank.com/homepage, Transaction ID- 23070915476135709072023150114, Amount-757.10, Payment Type-NB, Status-Successful, Customer IP Address-152.58.129.107, Bank Reference No IGAPVUOCH8 Further any concern regarding Service delivery/Refund/Cancellation/Change, please ask the customer to contact merchant. Below contact details. Merchant Details- Merchant Name Email-https://eazypay.icicibank.com/homepage cmsindirect@icicibank.com, shimon.gajbhiv@icicibank.com Here it is quite obvious that payment was made by the State Bank of India and the ICICI bank provided the facility which means a platform by the transfer of the payment from the State Bank of India which means from the account of the applicant to the account of the Bihar public service commission. Both are saying that transaction at their ends are successful but it is quite obvious that transaction was not successful which was the root cause, final submission of the application could not succeed because of which the applicant had to do the next payment. Here both the banks are throwing the balls in the courts of each other when the process of the refund is to be initiated by them so that refund of the paid amount may be reversed to the account of the applicant.
Current Status
Appeal Received
Officer Concerns To
Officer Name
General Manager (General Manager)
Organisation name
State Bank of India
Contact Address
Corporate Centre, Customer Service Deptt. State Bank Bhawan, 16th Floor, Madam Cama Road, Mumbai
Email Address
gm.customer@sbi.co.in
Contact Number
02222740970
Reminder(s) / Clarification(s)
Reminder Date
Remarks
02/09/2023
From: anuj dubey anujdmzp@gmail.com Received: Tue Jul 11 2023 13:07:41 GMT 0530 (India Standard Time)
To: ibcmsdesk@icicibank.com ibcmsdesk@icicibank.com Subject: Payment status
To see the attached document and report to the grievance, click on the link