DOPT accepted the failure of RTI portal by giving reason as some technical issue resulting in slow functioning of the RTI Portal


Grievance Status for registration number: DOPAT/E/2023/0011106

Grievance Concerns To

Name Of Complainant

Yogi M. P. Singh

Date of Receipt


Received By Ministry/Department

Personnel and Training

Grievance Description

Personnel and Training >> Others >> Other Miscellaneous Matter


The matter concerns dilapidated state of RTI portal as the applicant submitted RTI application two times and RTI fee deducted from the account of the applicant two time but RTI portal did not send the registration number of the RTI application on the registered mobile number and on the registered email.

Contact Us

If the query of the does not get resolved through, or 011-24622461 ,

then they may contact below mentioned officials.

O/o.JS (IR) DoPT, Room No.215/C, North Block New Delhi-110001 Email:

Under Secretary (IR) Room No.278/A North Block New Delhi-110001 Email:

Honourable sir maybe pleased to take a glance off the transactions made by the applicant from his bank account belongs to the State Bank of India.

This is the first payment made by the applicant

8 Aug 2023 TO TRANSFER-INB RTI Online


This is the second payment made by the applicant.

8 Aug 2023 TO TRANSFER-INB RTI Online

Payment- PNBNKR20230000002479IK0CKAVBG9TRANS

How can it be justified that the applicant made 2 transactions and payment was made successfully from the bank account, but it is most unfortunate that no registration numbers were sent by the RTI portal of the government of the India?

Here with this RTI application the applicant is seeking information from the central public information officer of the Punjab National Bank and RTI application is attached to this grievance.

On the one side of screen our public functionaries are claiming to provide good governance to the people of this country but in this good governance people are not succeeding in utilising the public services being provided by the Government of India. Whether in good governance such 3rd grade services are provided by the government?

Grievance Document

Current Status

Case closed   

Date of Action



There was some technical issue resulting in slow functioning of the RTI Portal. Now, the problem has been resolved.

RTI Helpline staff has been sensitised to pick up the calls.

Reg. Nos. are as below:






Rating Remarks

Whether it is not a well-planned strategy to curb the information seekers from using the public services being provided by the government of India in cryptic and mysterious way? It is noticeable that initially the staff of the online RTI portal had provided me only one registration number but after the submission of the grievance on the public grievance portal which means this grievance, they provided both the registration numbers which were submitted by the applicant at that time. Whether it is good governance in which online applications to seek the information from the public authority is submitted but it is not completed because of the cryptic dealings of the staff of the government working on the RTI portal of the government. Our public functionaries claim to provide good governance to the countrymen but in good governance whether such 3rd grade services are provided to the public. There must be transparency and accountability in the dealings of the public authorities but

Appeal Details

Appeal Number

Date of Receipt

Appeal Text

Current Status

Officer Concerns To

Officer Name

Shri Naresh Kumar (Deputy Secretary)

Organisation name

DSIR-Information Rights

Contact Address

Room No. 385, Lok Nayak BhawanNew Delhi

Email Address

Contact Number


To see the attached RTI document, click on the link


An anti-corruption crusader. Motive to build a strong society based on the principle of universal brotherhood. Human rights defender and RTI activist. Working for the betterment of societies and as an anti-corruption crusader for more than 25 years. Our sole motive is to raise the voices of weaker and downtrodden sections of the society and safeguard their human rights. Our motive is to promote the religion of universal brotherhood among the various castes communities of different religions. Man is great by his deeds and character.

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