Last Login Time : 2023-03-09 14:27:55
Grievance Details
Well Done : Feedback submit successfully
Grievance Number: 4215672
Grievance Reg Date: 2023-01-26 19:11:36
Complainant Name : Yogi M. P. Singh Mahesh Pratap Singh Complainant Contact No : 7379105911
Mode : By Web Complaint Type : Complaint
State : UTTAR PRADESH Purchase City : Mirzapur
Sector : E- Commerce Category : Social Media Market Place(Facebook, Whatsapp, Twitter, Telegram,Instagram etc.)
Grievance Company : Company Name : Facebook India Online Services Pvt. Ltd. DLF Atria Block N, Jacaranda Marg DLF City Phase II, Gurugram – 122002 Haryana India GSTIN : 06AABCF5150G1ZZ PAN : AABCF5150G
Govt Dept / Regulator :
Product / Service Type: Advertisement Order no: 348910478553028
Transaction id: 348910478553028 Date of purchase / transaction: 2023-01-03
Mobile Number or Email id registered with company: yogimpsingh@gmail.com Complaint No / Ref no.: 4186203
Amount Paid: 2,083.16 INR
Company Details URL of the defaulter and corrupt company Facebook India is as follows. https://www.facebook.com/ad_center/manage/?boost_id=6056228861074087&entry_point=www_ad_center_overview_ad_cards zuck@facebook.com, advertise@fb.com, marketing@fb.com, Accommodations-ext@fb.com, hr@fb.com. partners@fb.com, records@facebook.comThis is quite the list of Facebook email addresses, but again, none of them work for general customer support. Pincode (Company):
Product Value(INR) : 1000-10000 Nature of Complaints : Fraudulent Tranaction-Purchased product on Social media platform-Facebook/WhatsApp/Instagram/Twitter
Grievance Details : The applicant is extremely unsatisfied with the arbitrary close of the following without redressing it. The matter reflects deep rooted corruption in the working of the public authority. Grievance Number: 4186203 Grievance Reg Date: 2023-01-14 23:21:09 Complainant Name : Yogi M. P. Singh Mahesh Pratap Singh Complainant Contact No :7379105911 NCH Agent Remark : The details given by you for your grievance are not adequate We require (URL OF COMPANY AND MAIL ID) Please re-register your grievance with all required details with National Consumer Helpline (NCH) by any of the following modes: 1. Call on the toll free numbers- 1800-11-4000 or 1915 - 8:00 am - 8:00 pm All days. 2. Register your grievance on the portal www.consumerhelpline.gov.in 3. Register your grievance on either the NCH App " Remark Date :2023-01-16 15:45:57 URL of the defaulter and corrupt company Facebook India is as follows. https://www.facebook.com/ad_center/manage/?boost_id=6056228861074087&entry_point=www_ad_center_overview_ad_cards zuck@facebook.com, advertise@fb.com, marketing@fb.com, Accommodations-ext@fb.com, hr@fb.com. partners@fb.com, records@facebook.comThis is quite the list of Facebook email addresses, but again, none of them work for general customer support. You did not send me intimation regarding the close of grievance showing your corrupt dealing and partial approach. Because of the corrupt dealings of the public staff, companies are robbing innocent and gullible people through their cryptic dealings. The applicant is aggrieved with the following advertising company Facebook India Online Services Pvt. Ltd. Which is providing false advertisement and cheating customers through its cryptic working styles. The details of the of the company is as follows. Facebook India Online Services Pvt. Ltd. DLF Atria Block N, Jacaranda Marg DLF City Phase II, Gurugram – 122002 Haryana India GSTIN : 06AABCF5150G1ZZ PAN : AABCF5150G The detail of the aggrieved customer is as follows. Account: 348910478553028 Business: Mahesh Pratap Singh Mohalla Surekapuram Jabalpur Road Mirzapur, UP 231001 India PAN: GSWPS0850 Most respectfully the applicant is drawing kind attention of the Honourable to the following submissions as follows. 1-Total amount billed 1,294.71 INR Total funds added 2,083.16 INR is quite obvious from the attached PDF document. 2-According to terms and conditions, Facebook India had to charge Rs.83 per day but it charged more than hundred rupees per day. 3-Today when aforementioned advertising company stopped to show ads, then why it charged Rs. 103.29 INR. 4-It had to send the information on email to customer before restraining from advertisement, but it did not do so. 5-The applicant deactivated its ads account, but this information not sent on the registered email address of the applicant as usual sends streams of messages to lure the customer. 6-No status of prepaid refund status made available by the aforementioned advertisement company to the applicant. 7-Incredible statistics of visitors made available by the aforementioned advertising agency to the applicant which is inconsistent with the Google analytics and blogger statistics. Please take appropriate action to protect me from cheatings of the Facebook India.
Status : Disposed
Grievance Updated Details :
Updation Date :2023-01-27 16:33:33
NCH Agent Remark : Grievance has been emailed to the company.
Remark Date :2023-01-27 16:33:33
Grievance Updated Details : NA
Updation Date :2023-02-03 17:28:35
NCH Agent Remark : Reminder 1 sent to the Company
Remark Date :2023-02-03 17:28:35
Grievance Updated Details : NA
Updation Date :2023-02-10 23:44:27
NCH Agent Remark : Reminder 2 sent to the Company
Remark Date :2023-02-10 23:44:27
NCH Agent Remark : The Grievance was forwarded to the company by NCH but no response has been received. If you have already complained to the company in writing and have not received any response from the company or are not satisfied with the company response, and would like to pursue the case with the company for further relief/ compensation in the absence of suitable/ acceptable redressal, you may file a case at the designated Consumer Commission online. Please visit https://edaakhil.nic.in/edaakhil/faces/login.xhtml. Facility of hearing over video-conferencing is also available as per provision Section 38 (6) of the Consumer Protection Act, 2019 provided that the District Commission may, on sufficient cause being shown, and after recording its reasons in writing, allow the same. Complaints filed in the Consumer Commissions are attempted to be disposed off within a period of three months from the date of receipt of notice by the opposite party. In case you wish to file a case offline, you may file a case at the designated Consumer Commission from a place of your convenience. For more information, please visit http://www.ncdrc.nic.in/districtlist.html
Remark Date 2023-03-13 16:43:07 Status : Disposed
Uploaded Files: File1 | File2 | NA
Consumer Feedback
Statisfaction Level : Poor
Quality of Redressal : Not Resolved