Grievance Status for registration number : DOTEL/E/2023/0000707
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
08/01/2023
Received By Ministry/Department
Telecommunications
Grievance Description
Telecommunications >> Mobile Related >> Tariff / Recharge issue / Billing issue of Postpaid
Mobile Number: 9794103433
Service Provider: M/s.Bharti Airtel Ltd.
An application on behalf of my wife Preeti Singh under Article 51A of the constitution of India. The matter consist the mobile number 97 9 410 3433.
Honourable sir the service provider Airtel company is charging greatest tariff from the consumers and providing third grade services which is not justified. If the service provider has charged rupees 181 to provide 1GB data per day then this subscription must be displayed in the account of the Preeti Singh. Whether it is not arbitrary dealings of the service provider Airtel company.
If the service provider Airtel company is failed to provide services then it must refund both the recharges by pursuing the setup norms prescribed by the reserve Bank of India. I am too much harassed and want to Port this number to the other service provider.
The applicant made two recharges, one recharge of the value 121 rupees and the other recharge of the value 181 rupees but both are not showing in the account of the applicant.
Undoubtedly, the service provider Airtel is charging huge tarrif but providing third grade services quite from its third grade dealings.
If the Airtel service provider promised to provide 1GB data per day then why it is not displaying in the Airtel app. The screenshot of the account is attached to the grievance. If the Airtel has provided the data then why network surfing is not feasible with this data.
Please note, delivery of your order solely depends on the merchant's service and delivery policy.
Paytm does not have any role in order delivery.
We would hence request you to reach out to Bharti Airtel Limited through their app/website for confirmation of services/product delivery. Please quote the order ID: 7016881315460112384.
We would love to hear your experience with Paytm Assistant
Grievance Document
Current Status
Case closed
Date of Action
09/01/2023
Remarks
Customer concern was regarding recharge related concern for airtel mobile number 9794103433 so called him and informed that In Recharge of Rs.131/- he will get the benefit of 1 month validity along with below mentioned benefits.
Reply Document
Rating
1
Poor
Rating Remarks
Grievance Status for registration number : DOTEL/E/2023/0000793 Grievance Concerns To Name Of Complainant Yogi M. P. Singh Date of Receipt 08/01/2023 Received By Ministry/Department Telecommunications Grievance Description Telecommunications Malpractices / Corruption / Complaint Related to financial irregularities Others Here the matter concerns the cryptic dealings and looting the consumers by the Airtel service provider. An application on behalf of my wife Preeti Singh under Article 51A of the constitution of India. The matter concerns the mobile number 9794103433.
Appeal Details
Appeal Number
DOTEL/E/A/23/0000231
Date of Receipt
09/01/2023
Appeal Text
The matter must be referred to telecom regulatory authority for proper action against Airtel company as indulged in the theft of internet data by not providing used data details to users Honourable sir the service provider Airtel company is charging the greatest tariff from the consumers and providing third grade services which is not justified. If the service provider has charged rupees 181 to provide 1GB data per day then this subscription must be displayed in the account of Preeti Singh. Whether it is not arbitrary dealings of the service provider Airtel company. Honourable Sir, it is fundamental duty of the applicant under Article 51 A of the constitution of India to make enquiry to the accountable staff of the service provider Airtel company in regard to following points. 1-According to consumer law, price must be visible on the consumer product of a company but data detail is not available in the account of Preeti Singh in the Airtel app, quite obvious from the first page of the attached document. Moreover, it always shows 0 MB left, BUY DATA. If we move to the bottom, it shows the recommended product, no daily data limit, and enjoys 75 GB data for endless scrolling. Rs. 499 UPGRADE TO POSTPAID. Whether it is not misleading. 2-According to the second and third page of the attached PDF document to the grievance, two recharges made by the aggrieved applicant i.e. recharge of Rs.181 on 06 Jan 2023 and recharge of Rs.131 on 23 Dec 2022. Later recharge was activated by Airtel on 06 Jan 2023 in the night. Bank messages were not received because of carelessness of Airtel. 3-Jio provides 30 days validity and 30 GB data and two times network speed than Airtel and also provides used data details of every day. While Airtel does not provide current data status in the account reflects theft of internet data by Airtel.
Current Status
Appeal Received
Officer Concerns To
Officer Name
Mr. Nitin Grover (Head Customer Complaints)
Organisation name
M/s.Bharti Airtel Ltd.
Contact Address
M/s.Bharti Airtel Ltd. Plot Number 16, 2nd Floor Udyog Vihar, Phase-IV Gurgaon, Haryana
Email Address
airtel.dotcomplaints@airtel.com
Contact Number
9818122843
Gmail Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
Regarding airtel mobile number 9794103433
1 message
airtel dotcomplaints <airtel.dotcomplaints@airtel.com> 9 January 2023 at 10:13
To: "yogimpsingh@gmail.com" <yogimpsingh@gmail.com>
Dear Mr. Yogi M. P. Singh,
This is in reference to your complaint to DOT vide reference number DOTEL/E/2023/0000707, regarding recharge related concern for airtel mobile number 9794103433.
We apologize for the inconvenience that you have been facing due issue. We understand how upsetting this must be and we appreciate your patience in this matter.
As per your telephonic discussion on 7379105911 with the undersigned dated 8th January 2023, we would like to inform you that in recharge of Rs.131/- you will get the benefit of 1 month validity along with below mentioned benefits :-
Local & STD calls 2.5p/sec National video calls 5p/sec DATA 50p/MB SMS local Rs.1 STD Rs.1.5 ISD Rs.5 National Roaming Local 80p/min STD Rs. 1.15/min SMS local 25p STD 38p and in recharge of Rs.181/- you will get the 1 GB data per day for 30 days on existing validity.
If you have any further queries/concerns, please feel free to contact us. We will make every effort to revert with a resolution as soon as possible.
Regards,
Kanchan Maandi
Customer Experience
bharti airtel limited
Please click on this link to see attached document to the grievance