No messages are accessible on the registered mobile number with bank account of Uma Singh therefore branch manager may reveal its cause


Gmail Mahesh Pratap Singh Yogi M P Singh <>
Complaint No DEABD/E/2022/68964
1 message
Tilai Bazar Branch, Allahabad <> 16 September 2022 at 11:44
To: "" <>
Dear Sir,

With reference to complaint No DEABD/E/2022/68964 dt 13.09.2022,we would like to inform you that the pension account no 29430100016368 Mrs. Uma Singh W/O Shiv Bahadur Singh is not frozen. She can operate the above said pension account. 

( Vinay Kumar Prajapati )
Branch Manager
Tilai Bazar Branch
Sol id -2943
Mob. no. :  9554951746
Email id -
Grievance Status for registration number : DEABD/E/2022/68964
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Pension/Retirement Benefits Related >> Others

Department/Bank/Financial Institute : Bank of Baroda
Branch / Name of Bank and Branch : Tilai Bazar, District Prayagraj
Acount Number : 29430100016368
An application on behalf of Uma Singh W/O Shiv Bahadur Singh whose pension account arbitrarily frozen by the branch manager habitual to harass the old lady from the date of sanction of the family pension. Please provide the notice any sent to the revered lady before freeing her account arbitrarily. Her mobile number is registered to her account, but she was not informed. Whether it is not reflection of arbitrariness and tyranny in the working of the branch
Whether you think that Uma Singh W/O Shiv Bahadur Singh is your high risk customer and you are constantly harassing her by freezing her family pension account through flimsy grounds. Here with Aadhar card and other documents like life certificate and bank details are attached. KYC issues hold up pensions, some bank accounts frozen
According to the RBI’s KYC regulations, periodic updation of KYC should be carried out at least once in every two years for high-risk customers, once in every eight years for medium risk customers and once in every ten years for low-risk customers.
Grievance Status for registration number : PMOPG/E/2021/0290346
Grievance Concerns To Name Of Complainant Yogi M P Singh
Date of Receipt 28/04/2021
Received By Ministry/Department Prime Ministers Office
The matter concerns the widow of an Army personnel being harassed by the branch manager concerned tyrannically. An enquiry may be ordered to fix the accountability.
An application under Article 51 A of the constitution of India on behalf of Uma Singh W/O Shiv Bahadur Singh. Detail of the aggrieved applicant is as follows. Uma Singh Name of the Husband-Late Shiv Bahadur Singh Address-Rama Kuti, Payagipur, Allahabad Road, District-Sultanpur, Uttar Pradesh, PIN Code-228001Bank detail of the aggrieved revered old lady-Name of the Bank-Bank of Baroda, Bank Account number-29430100016368 Branch address-Tilai Bazar Post Office-Gheenpur, Police Station-Mau Aima, District-Prayagraj, Uttar Pradesh, IndiaBank details are attached to this representation.
Grievance Document
Current Status
Case closed
Date of Action
महोदय/महोदया, हम इस संदर्भ में आपको अवगत कराते हैं कि हमारे बैंक ने ग्राहक से पत्र / ईमेल दिनांकित 16.09.2022 के माध्यम से संवाद किया है। आपके सुलभ संदर्भ हेतु यहाँ उसकी प्रतिलिपी संलग्न करते है। अतः इस शिकायत को हमारे स्तर से बंद करने की अनुशंसा करते है। सादर Sir/Madam, We Hereby apprise that our bank has communicated to the customer vide letter/ email dated 16.09.2022. The same is attached herewith for your ready reference. Hence, we recommend for closure of the same at our end. Regards
Reply Document
Rating Remarks
Officer Concerns To
Officer Name
Shri. Pankaj Mittal (General Manager)
Organisation name
Bank of Baroda
Contact Address
Operations and Services, Head Office Baroda Bhavan, 7th floor Vadodara
Email Address
Contact Number


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Your view points inspire us

  1. Mr Vinay Kumar Prajapati ji Uma Singh is currently living at Muscat in Oman with her son. S,M,S, alerts being sent on her registered mobile number attached with her bank account is not being sent and thus feedback regarding last month family pension did not reach to her. Current status of the bank account is not available to her.
    Please provide your comment regarding the close of SMS alert services mandatory for banks to make available to customers for security of account under guidelines of the reserve bank of India.

    If pension is stopped, then also provide reason and its cure which may be accessible to the aggrieved lady at Muscat in Oman.

  2. श्रीमान जी एक बुजुर्गों को बार-बार ब्रांच पर बुलाना भिन्न भिन्न कारणों से कहां तक उचित है किंतु यहां पर कौन रोके कोई न कोई फालतू नियम बनाकर व्यक्ति को दौड़ाया जाता है सुकून से जीने नहीं दिया जाता है और कोई भी कार्य करेंगे तो उसके चार्ट को विशेषताएं बतलाएं गे जबकि सच यह है कि खुशखबरी बेईमानी की वजह से झूठ ईमानदारी दिखाया जाता है समाज में

  3. बड़ी मेहरबानी होगी ब्रांच मैनेजर साहब अरे क्या जरूरत है पेनशन रोकने की वीजा कार्ड अपने आप में प्रमाण है जीवित होने का क्योंकि वीजा कार्ड तब जारी होता है जब समुचित जांच हो जाती है तब बुजुर्गों के प्रति सहानुभूति रखिए तभी ईश्वर की कृपा करेंगे धन्यवाद

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