Main branch of S.B.I. Mirzapur is running away from disclosing truth who opened F.I.T.L. account without permission of borrower Sudarshan

 




Grievance Status for registration number : DEABD/E/2022/59586

Grievance Concerns To
Name Of Complainant
Sudarshan Maurya
Date of Receipt
11/08/2022
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Government sponsored Schemes Related >> Prime Minister Rojgar Yojana

Bank : State Bank of India
Branch / Name of Bank and Branch : Main Branch District Mirzapur
Date of Application : 18-06-2022
-----------------------
Applicant never followed the following procedures to acquire this Funded Interest Term Loan and who authorised the concerned staff to take arbitrary decision to apply for this loan and repayment from my current credit account. You are procrastinating on the issue because of lacunae on the part of your staff. How much ridiculous, you transfer fund from anonymous account to current credit account and then with the amount in instalments with interest to Funded Interest Term Loan account to create utter confusion and facilitate riggings.
Grievance Status for registration number : DEABD/E/2022/45228 Grievance Concerns To Name Of Complainant Sudarshan Maurya Date of Receipt 18/06/2022
1) What is Funded Interest Term Loan (FITL)?
As per the RBI circular dated 22.05.2020, banks are allowed to convert the accumulated interest for the deferment period upto 31.08.2020 into FITL, which shall be repayable by 31.03.2021..

2) Who is eligible for FITL?
All NICB customers who have availed working capital facility with the Bank are eligible for FITL.

3) What is the maximum limit to which FITL will be granted?
The FITL will be granted equivalent to the amount of unapplied interest between 1st March 2020 to 31st August 2020 in your CC/OD account.

4) What will be the repayment mode for FITL?
Standing instruction from your existing CC/OD account.

5) What will be the repayment period for FITL?
The FITL shall be repayable in 6 EMIs, by March 31, 2021.

6) What will be the ROI for FITL?
The ROI of FITL will be the same as that of your existing CC/OD account.

7) How should I opt-in for the FITL?
To opt for FITL, you will have to send an email to credit.department@newindiabank.in.
E-mail should include the following details:

Email Subject should be CC/OD No. - Borrower Name

• In the mail body please mention the following details

• Name of the borrower(s).

• CC/OD account number.

• Customer to mention in the email that "I wish to opt-in for the FITL facility offered by the Bank.
Grievance Document
Current Status
Case closed   
Date of Action
30/08/2022
Remarks
The customer has been advised suitably in the matter.
Reply Document
Rating
Poor
Rating Remarks
Whether they have passed their academic exams through unfair means because here subject matter is changed and on the basis of the findings, the applicant has raised the matter concerning the arbitrariness of the concerned staff. क्या उन्होंने अपनी शैक्षणिक परीक्षा अनुचित तरीकों से उत्तीर्ण की है क्योंकि यहां विषय वस्तु बदल दी गई है और निष्कर्षों के आधार पर, आवेदक ने संबंधित कर्मचारियों की मनमानी से संबंधित मामला उठाया है For the convenience of the concerned staff, the applicant is providing the Hindi version of the main text of the submitted grievance.संबंधित स्टाफ की सुविधा के लिए आवेदक प्रस्तुत शिकायत के मुख्य पाठ का हिंदी संस्करण उपलब्ध करा रहा है
Appeal Details
Appeal Number
DEABD/E/A/22/0015537
Date of Receipt
02/09/2022
Appeal Text
For the convenience of the concerned staff, the applicant is providing the Hindi version of the main text of the submitted grievance.संबंधित स्टाफ की सुविधा के लिए आवेदक प्रस्तुत शिकायत के मुख्य पाठ का हिंदी संस्करण उपलब्ध करा रहा हैApplicant never followed the following procedures to acquire this Funded Interest Term Loan and who authorised the concerned staff to take arbitrary decision to apply for this loan and repayment from my current credit account. You are procrastinating on the issue because of lacunae on the part of your staff. How ridiculous, you transfer funds from anonymous account to current credit account and then with the amount in installments with interest to a Funded Interest Term Loan account to create utter confusion and facilitate riggings. आवेदक ने इस फंडेड इंटरेस्ट टर्म लोन को प्राप्त करने के लिए कभी कोई आवेदन नहीं दिया गया है क्योकि यदि दिया गया होता तो प्रार्थी के संज्ञान में होता इसलिए प्रकरण की जांच समिति नामित होनी चाहिए  आवेदक ने इस फंडेड इंटरेस्ट टर्म लोन को प्राप्त करने के लिए निम्नलिखित प्रक्रियाओं का कभी भी पालन नहीं किया और  किसने संबंधित स्टाफ को इस ऋण के लिए आवेदन करने और मेरे चालू क्रेडिट खाते से पुनर्भुगतान के लिए मनमाने निर्णय लेने के लिए अधिकृत किया। आप अपने कर्मचारियों की ओर से कमियों के कारण इस मुद्दे पर टालमटोल  कर रहे हैं। कितना हास्यास्पद है, आप पूरी तरह से भ्रम पैदा करने और हेराफेरी की सुविधा के लिए इस तरह के  खाते से चालू क्रेडिट खाते में और फिर ब्याज के साथ किश्तों में राशि को फंडेड इंटरेस्ट टर्म लोन खाते में ट्रांसफर करते हैं
Current Status
Appeal Received
Officer Concerns To
Officer Name
General Manager (General Manager)
Organisation name
State Bank of India
Contact Address
Corporate Centre, Customer Service Deptt. State Bank Bhawan, 16th Floor, Madam Cama Road, Mumbai
Email Address
gm.customer@sbi.co.in
Contact Number
02222740970
Gmail Beerbhadra Singh <myogimpsingh@gmail.com>
Fw: DEABD/E/2022/59586 Name Sudarshan Maurya
1 message
AGM CUSTOMER SERVICES LHO LUC <agmcustomer.lholuc@sbi.co.in> Tue, Aug 30, 2022 at 12:02 PM
To: "myogimpsingh@gmail.com" <myogimpsingh@gmail.com>
Madam/Dear Sir, 

 

Please find Branch's point wise reply in attachment attached herewith , on Your Grievances 



Regards
Asstt.General Manager

State Bank Of India

Customer Care Cell

Local Head Office

Lucknow

NEVER respond to any popup,email,SMS,or phone calls" seeking your personal information
such as :- ATM card details ,PIN & OTP ,Username,Password,Mobile Number,Adhar Number etc

Report Unauthorised Transactions SBI Helpline: 1800111109 (Toll Free)
From: SBI MIRZAPUR(00134) <sbi.00134@sbi.co.in>
Sent: Tuesday, August 30, 2022 11:51 AM
To: AGM CUSTOMER SERVICES LHO LUC <agmcustomer.lholuc@sbi.co.in>
Subject: Re: DEABD/E/2022/59586 Name Sudarshan Maurya
 
Dear Sir 

With reference to trail email, we submit that we have already given pointwise reply regarding all the deductions made from the account of complainant. it is again attached for ready reference

Regards
Chief Manager
State Bank of India
Mirzapur Main Branch
Dankeenganj
Branch code - 00134 
From: AGM CUSTOMER SERVICES LHO LUC <agmcustomer.lholuc@sbi.co.in>
Sent: Monday, August 29, 2022 3:29 PM
To: SBI MIRZAPUR(00134) <sbi.00134@sbi.co.in>; AGMR7 ZOVAR <agmr7.zovar@sbi.co.in>
Cc: CMCOMP7 ZOVAR <CMCOMP7.ZOVAR@sbi.co.in>
Subject: Fw: DEABD/E/2022/59586 Name Sudarshan Maurya
 
Dear Sir/Madam 

URGENT/REMINDER  

PLEASE SUBMIT REPLY TODAY BY 6.00 P.M.  

MOST URGENT (CPGRAM)  



Regards
Asstt.General Manager

State Bank Of India

Customer Care Cell

Local Head Office

Lucknow

NEVER respond to any popup,email,SMS,or phone calls" seeking your personal information
such as :- ATM card details ,PIN & OTP ,Username,Password,Mobile Number,Adhar Number etc

Report Unauthorised Transactions SBI Helpline: 1800111109 (Toll Free)
From: AGM CUSTOMER SERVICES LHO LUC <agmcustomer.lholuc@sbi.co.in>
Sent: Thursday, August 25, 2022 4:54 PM
To: SBI MIRZAPUR(00134) <sbi.00134@sbi.co.in>; AGMR7 ZOVAR <agmr7.zovar@sbi.co.in>
Cc: CMCOMP7 ZOVAR <CMCOMP7.ZOVAR@sbi.co.in>
Subject: Fw: DEABD/E/2022/59586 Name Sudarshan Maurya
 
Dear Sir/Madam,  

TOP PRIORITY CPGRAM COMPLAINT  : EXTREMELY URGENT  

REPLY TO COMPLAINANT REQUIRED IMMEDIATELY 



Regards
Asstt.General Manager

State Bank Of India

Customer Care Cell

Local Head Office

Lucknow

NEVER respond to any popup,email,SMS,or phone calls" seeking your personal information
such as :- ATM card details ,PIN & OTP ,Username,Password,Mobile Number,Adhar Number etc

Report Unauthorised Transactions SBI Helpline: 1800111109 (Toll Free)
From: AGM CUSTOMER SERVICES LHO LUC <agmcustomer.lholuc@sbi.co.in>
Sent: Tuesday, August 23, 2022 11:52 AM
To: SBI MIRZAPUR(00134) <sbi.00134@sbi.co.in>; AGMR7 ZOVAR <agmr7.zovar@sbi.co.in>
Cc: CMCOMP7 ZOVAR <CMCOMP7.ZOVAR@sbi.co.in>
Subject: Fw: DEABD/E/2022/59586 Name Sudarshan Maurya
 
Dear Sir /Madam 

LONG PENDING CPGRAM COMPLAINT 

Please treat this as most important. 

PLEASE SUBMIT REPLY TODAY BY 4.00 P.M. 



Regards
Asstt.General Manager

State Bank Of India

Customer Care Cell

Local Head Office

Lucknow

NEVER respond to any popup,email,SMS,or phone calls" seeking your personal information
such as :- ATM card details ,PIN & OTP ,Username,Password,Mobile Number,Adhar Number etc

Report Unauthorised Transactions SBI Helpline: 1800111109 (Toll Free)
From: AGM CUSTOMER SERVICES LHO LUC
Sent: Thursday, August 11, 2022 4:25 PM
To: SBI MIRZAPUR(00134) <sbi.00134@sbi.co.in>; AGMR7 ZOVAR <agmr7.zovar@sbi.co.in>; CMCOMP7 ZOVAR <CMCOMP7.ZOVAR@sbi.co.in>; CMGB ZOVNS <cmgb.zovns@sbi.co.in>
Subject: DEABD/E/2022/59586 Name Sudarshan Maurya
 
Dear Sir/Madam, 

We forward herewith a scanned copy of complaints/ letter, lodged by the complainant on PG portal of Govt.of India, the contents of which are self explicit for your kind perusal and necessary action. 

In this connection, Please look into the matter, RESOLVE the GRIEVANCE ON URGENT BASIS and REPLY SUITABLY TO THE COMPLAINANT. 

Please arrange to send us a copy of the reply furnished to the complainant within 3 daysfor our closure process in PG portal . 

Kindly avoid multiple complaints of the complainant. 

We shall be glad to be advised in the matter. 

Please keep the message trail in your reply, and do not change the subject line. 

Please treat the MATTER MOST URGENT . 



Regards
Asstt.General Manager

State Bank Of India

Customer Care Cell

Local Head Office

Lucknow

NEVER respond to any popup,email,SMS,or phone calls" seeking your personal information
such as :- ATM card details ,PIN & OTP ,Username,Password,Mobile Number,Adhar Number etc

Report Unauthorised Transactions SBI Helpline: 1800111109 (Toll Free)
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