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Airtel must keep its promise to resolve network issue and my pleasure is that they resolved issue after taking perusal of grievance

 


Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>

Regarding your airtel mobile numbers 9794103433
1 message

airtel dotcomplaints <airtel.dotcomplaints@airtel.com>5 September 2022 at 15:29
To: "yogimpsingh@gmail.com" <yogimpsingh@gmail.com>

Dear Mr. Yogi M.P Singh,

 

This is in reference to your complaint to DOT vide reference number DOTEL/E/2022/27658, wherein your complaint was regarding network issue for your airtel mobile numbers 9794103433.

                        

We apologize for the inconvenience that you have been facing due to delay in response. We understand how upsetting this must be and we appreciate your patience in this matter.

 

As per your telephonic conversation on 9794103433 with undersigned dated 03rd September 2022, this is to apprise that you have our assurance that the matter is receiving our full attention and we are making every effort to resolve the problem. We always try to ensure that our customers get highest quality service through any of our channels.

 

For your information, the strength of signals on your handset screen can vary due to the atmospheric conditions and topography affecting the radio waves. Further, we have registered your network complaint vide reference number CLCQU3DEL20220831655216.

 

We appreciate & value your feedback as this helps us in planning our future network augmentation.

 

If you have any further queries/concerns, please feel free to contact us. We will make every effort to revert with a resolution as soon as possible.

 

Regards,

Manish Chaudhary

Customer Experience

bharti airtel limited

Grievance Status for registration number : DOTEL/E/2022/27658

Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
01/09/2022
Received By Ministry/Department
Telecommunications
Grievance Description
Telecommunications >> Mobile Related >> Improper Network Coverage

Mobile Number : 9794103433
Service Provider : M/s.Bharti Airtel Ltd.
-----------------------
The matter concerns poor network of Airtel service provider being provided on the mobile number -9794103433 while earlier it was fine.

Location of the place where feeble internet surfing is being felt is as follows.
Mohalla- Surekapuram, Laxmi Narayan Baikunth Mahadev Mandir, Jabalpur Road, District-Mirzapur, Uttar Pradesh, Pin code-231001.

From few days back, the services being provided by the service provider Airtel is third grade quality quite obvious from the attached screenshots to the grievance. The matter raised through Airtel thanks app which screenshot is also attached to this complaint.

Everyone knows that Airtel is charging huge tariff greatest among entire service providers but such services of third grade only frustrating the customers.
Aforementioned location belongs to Mirzapur city and if services are accessible in the urban area, then think about the rural area where people are crying.
बर्बाद ऐ गुलशन कि खातिर बस एक ही उल्लू काफी था/

हर शाख पर उल्लू बैठा है अंजाम ऐ गुलशन क्या होगा।’



बर्बाद गुलिस्ताँ करने को बस एक ही उल्लू काफ़ी था


हर शाख़ पे उल्लू बैठा है अंजाम-ए-गुलिस्ताँ क्या होगा

This is a humble request of your applicant to you Honourable Sir that how can it be justified to withhold public services arbitrarily and promote anarchy, lawlessness and chaos arbitrarily by making the mockery of law of land? There is need of the hour to take harsh steps against the wrongdoer to win the confidence of citizenry and strengthen the democratic values for healthy and prosperous democracy. For this, your applicant shall ever pray for you, Honourable Sir.

Date-01/09/2022 Yours sincerely


Yogi M. P. Singh, Mobile number-7379105911,

Mohalla- Surekapuram, Jabalpur Road, District-Mirzapur, Uttar


Pradesh, Pin code-231001.
Grievance Document
Current Status
Case closed
Date of Action
05/09/2022
Remarks
Customer grievance was regarding network issue on airtel mobile number 9794103433, on receipt of his complaint as per the post validation of records our team is working on his concern, as well as we have registered his complaint vide reference number CLCQU3DEL20220831655216.
Reply Document
Rating
Good
Rating Remarks
At least first time concerned has adopted logistic and genuine way to resolve the problem. But you must keep your promise and first time someone responded positively.
Officer Concerns To
Officer Name
Mr. Nitin Grover (Head Customer Complaints)
Organisation name
M/s.Bharti Airtel Ltd.
Contact Address
M/s.Bharti Airtel Ltd. Plot Number 16, 2nd Floor Udyog Vihar, Phase-IV Gurgaon, Haryana
Email Address
airtel.dotcomplaints@airtel.com
Contact Number
9818122843