If Airtel found technical fault on number, then they sort out it otherwise refund Rs.1799 to customer, services of Airtel are disrupted


Grievance Status for registration number : DOTEL/E/2022/25614

Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
Received By Ministry/Department
Grievance Description
Telecommunications >> Mobile Related >> Data Speed lower than commited

Mobile Number : 9005609242
Service Provider : M/s.Bharti Airtel Ltd.
Your customer services are so poor that you have deprived the customers to talk customer cares because you think that if the appointment of customer cares are made, then the company will face the extra burden on its exchequer.
According to the screenshot obtained from the Airtel thanks app, there is a technical issue with the internet but because of this issue you are providing two-G and two-G internet services which means applicants may suffer loss of Rs.1799.
The matter concerns poor services on the mobile number -9005609242 being provided by the service provider Airtel. This application is on behalf of my mother Vidya Devi W/O Late Rajendra Pratap Singh whose mobile was charged by me through Amazon pay as follows,
Gmail Mahesh Pratap Singh Yogi M P Singh yogimpsingh@gmail.com
Your Mobile recharge for Rs. 1799 is successful
1 message
Amazon Pay India no-reply@amazonpay.in 10 August 2022 at 23:40
To: yogimpsingh@gmail.com

Hi Yogi,

Your recharge of pre-paid mobile(Airtel) is successful.

Paid to Amount
Airtel Prepaid ₹ 1799
Order Id 407-7825330-8422711
Subscriber Id 9005609242
Operator Reference
Number 1699343395
Order date 10 August 2022
Grievance Document
Current Status
Under process   
Date of Action
Officer Concerns To
Officer Name
Mr. Nitin Grover (Head Customer Complaints)
Organisation name
M/s.Bharti Airtel Ltd.
Contact Address
M/s.Bharti Airtel Ltd. Plot Number 16, 2nd Floor Udyog Vihar, Phase-IV Gurgaon, Haryana
Email Address
Contact Number

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