Grievance Status for registration number : DEABD/E/2022/42808
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
08/06/2022
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Deficiency in Customer Service Related >> Delay in Service
Bank : State Bank of India
Branch / Name of Bank and Branch : City branch of SBI District Mirzapur
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Why is SBI not sending OTP on the registered mobile number for success of transaction? If the Global card was dysfunctional, why did state bank of India deduct the charge of the Global card? For more details, vide attached document to the grievance.
The matter concerns Global card digits as 5446700049437177 is not working from the date it was issued but the state bank of India deducted the annual charges from my account.
I made contact with Contact Centre 1800 11 2211 unfortunately they adopted a lackadaisical approach to resolve the issue.
Open the phone SMS page using your registered mobile number.
Create a new SMS by typing SWON ECOM enter last four digits of the debit card and send it to 092239 66666.
The SBI bank system will review the request and enable the online transaction feature on your debit card.
Account Number : 34645721675
Master card validity up to Feb-2021 bearing 16 digits as 5596010032470039 lost its validity on the first of February. After repeated complaints and procrastination, the branch manager of City Branch State Bank of India District Mirzapur Uttar Pradesh issued a global card as substitution of the master card and he misled the applicant that mastercard is not available right now but assured to make it available later on. I said that for google domain renewal, I need mastercard, he assured me that global cards can also be instrumental in international transactions. Today I tried to add one year more extension through payment of Rs.1699.20 to my google domain unfortunately it was declined by the state bank of India. I have attached the screenshot of the failed transaction which says your card issuer declined the payment.
It is most unfortunate that he/the branch manager failed to provide a master card and today I made efforts to make a transaction through GLOBAL Card issued by the branch manager arbitrarily at the place of the earlier mastercard.
Whether it is not showing a lackadaisical approach of the branch manager to the services
Grievance Document
Current Status
Under process
Date of Action
08/06/2022
Officer Concerns To
Officer Name
SMT USHA GAUTAM (General Manager)
Organisation name
State Bank of India
Contact Address
Corporate Centre, Customer Service Deptt. State Bank Bhawan, 16th Floor, Madam Cama Road, Mumbai
Email Address
gm.customer@sbi.co.in
Contact Number
02222740430
Tags:
Development
Please direct the branch manager to provide a master card and cancel the GLOBAL Card which is useless for the applicant.
ReplyDeleteThe matter concerns arbitrariness of branch manager, State Bank of India Branch / Name of Bank and Branch : City Branch State Bank of India District Mirzapur who issued GLOBAL Card at the place of Master card consequently applicant is facing hardships and initially he assured that right now Master card is not available to branch but later I will provide you on priority basis but he is failed to keep his promise.