SMS alerts, customer care facility and SBI quick services are paralysed of state bank of India because of wide spread corruption

byBeerbhadra Singh -
1

 




Grievance Status for registration number : DEABD/E/2022/38102
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
20/05/2022
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Deficiency in Customer Service Related >> Others

Bank : State Bank of India
Branch / Name of Bank and Branch : City Branch State Bank of India District Mirzapur Uttar Pradesh
Account Number : 34645721675
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Grievance Status for registration number : DEABD/E/2021/10931 Grievance Concerns To Name Of Complainant Yogi M. P. Singh Date of Receipt 09/02/2021
City Branch State Bank of India District Mirzapur Uttar Pradesh Account Number : 34645721675
Master card validity up to Feb-2021 bearing 16 digits as 5596010032470039 lost its validity on the first of February. After repeated complaints and procrastination, the branch manager of City Branch State Bank of India District Mirzapur Uttar Pradesh issued a global card as substitution of the master card and he misled the applicant that mastercard is not available right now but assured to make it available later on. I said that for google domain renewal, I need mastercard, he assured me that global cards can also be instrumental in international transactions. Today I tried to add one year more extension through payment of Rs.1699.20 to my google domain unfortunately it was declined by the state bank of India. I have attached the screenshot of the failed transaction which says your card issuer declined the payment.
The branch manager of City Branch State Bank of India District Mirzapur Uttar Pradesh had assured the applicant to provide the Master card after some time at my address as the Master card was not available at that time.
It is most unfortunate that he/the branch manager failed to provide a master card and today I made efforts to make a transaction through GLOBAL Card issued by the branch manager arbitrarily at the place of the earlier mastercard.
Whether it is not showing a lackadaisical approach of the branch manager to the services being provided to the consumers?
Grievance Document
Current Status
Case closed   
Date of Action
08/06/2022
Remarks
From SBI LHO LUCKNOW on 08/06/2022 approved Report remarks Branch/CPPC reply mailed to complainant attached, we recommend to close the complaint
Reply Document
Rating
1
Poor
Rating Remarks
Everyone knows that arbitrariness is the gate of corruption and because of rampant corruption in the working of public authority State Bank of India, arbitrariness has been an integral part of practice of the staff of public authority State Bank of India. Sir, SBI quick is the app of the state bank of India downloaded from google play is not working because SBI staff are more busy in looting the innocent and gullible people. Whether SBI will not disclose the mini-statements, balance and several others to the customers as required for the safety of the customers?
Appeal Details
Appeal Number
DEABD/E/A/22/0009955
Date of Receipt
09/06/2022
Appeal Text
They must explain that why the debit card is not working at present time and not a single transaction was made from the debit card by the customer even when repeated requests were mad by the applicant and repeatedly visited the branch office. I think the first they ensure the activation of the debit card as it is not working since the date it was a issued.
Current Status
Appeal Received
Officer Concerns To
Officer Name
SMT USHA GAUTAM (General Manager)
Organisation name
State Bank of India
Contact Address
Corporate Centre, Customer Service Deptt. State Bank Bhawan, 16th Floor, Madam Cama Road, Mumbai
Email Address
gm.customer@sbi.co.in
Contact Number
02222740430
Tags:
Beerbhadra Singh

To write blogs and applications for the deprived sections who can not raise their voices to stop their human rights violations by corrupt bureaucrats and executives.

1 Comments

Whatever comments you make, it is your responsibility to use facts. You may not make unwanted imputations against any body which may be baseless otherwise commentator itself will be responsible for the derogatory remarks made against any body proved to be false at any appropriate forum.

  1. Beerbhadra SinghJune 9, 2022 at 2:37 PM

    They must explain that why the debit card is not working at present time and not a single transaction was made from the debit card by the customer even when repeated requests were made by the applicant and repeatedly visited the branch office. I think that first they ensure the activation of the debit card as it is not working since the date it was a issued.

    ReplyDelete
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