There must be multiple option of authentication so that item delivery could be ensured unfortunately department of consumer affairs failed


Last Login Time : 2022-04-25 13:59:24

Grievance Details

Grievance Number: 3422419

Grievance Reg Date: 2022-04-13 23:53:08

Complainant Name : Yogi M. P. Singh Mahesh Pratap Singh Complainant Contact No : 7379105911

Mode : NCHAPP Complaint Type : Complaint

State : UTTAR PRADESH Purchase City : Mirzapur

Sector : E- Commerce Category : Online Shopping

Grievance Company : Company Name : Amazon

Govt Dept / Regulator :

Product / Service Type: Order no:

Transaction id: Date of purchase / transaction:

Mobile Number or Email id registered with company: Complaint No / Ref no.:

Amount Paid:  

Company Details seller on the Amazon online shopping Pincode (Company):

Product Value(INR) : 100-1000 Nature of Complaints : Non-Delivery of Product

Grievance Details : Tracking ID 7420191399444 of the item purchased from the Amazon online shopping but delhivary courier is failed to deliver the item because courier services are failed to provide the confirmation code to ascertain for delivery on my mobile number registered with the Amazon online shopping. I think that if the services of the delhivary courier can not send the confirmation code on the registered mobile number 7379105911 then it must use other option to provide the item like Aadhar card and other identity verification.

Status :   Disposed  

Grievance Updated Details : Out called to the consumer on date 20.4.2022 for the order id Consignment no 7420191399444 Booking Date 2022-04-06 Amount Paid 30 Destination Mirzapur city Company Details: seller on the Amazon online shopping

Updation Date :2022-04-20 11:51:48

NCH Agent Remark : Out called to the consumer on the date 20.4.2022 for the order id btut While conversation call disconnected. You are requested to Contact the National Consumer Helpline (NCH) on the toll free numbers- 1800-11-4000 or 14404 – 8.00 am – 8.00 pm (working days)

Remark Date :2022-04-20 11:51:48

Company Remark : Dear Sir, on review of your complaint we find that you have not mentioned the Order ID needed to resolve the present issue. We therefore request you to contact the concerned Customer Service team and share with them your requisite Order Id for proper redressal of your grievance. Notwithstanding the above, please note that we are merely an e-commerce marketplace, an intermediary and not a seller/manufacturer of the product. The products listed on our e-commerce marketplace are sold by independent third-party sellers. In view of the above the issue stands resolved. Thank you!

Remark Date  2022-05-27 19:28:27 Status :   Closed

NCH Agent Remark : The details given by you with regard to the grievance is not adequate and the company has asked for some more information to respond to your grievance. You may forward your grievance with all the required details to the company to enable them to redress your grievance.

Remark Date  2022-05-28 09:19:35 Status :   Disposed

Uploaded Files: NA | | NA | NA

Consumer Feedback

Statisfaction Level : Poor

Suggestion / Feedback / Remark : REGISTERED OFFICE NEW DELHI N24-N34, S24-S34, Air Cargo Logistics Centre-II, Opposite Gate 6 Cargo Terminal, IGI Airport, New Delhi – 110037 To be lazy is a crime and to be lazy and offer excuses is greater crime action without delay is the soul of efficiency.


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