R.B.I. forwarded the matter of Aryavart Bank to Bank of India arbitrarily and Bank of India redressed grievance without taking a glance of it

 

Grievance Status for registration number : DEABD/E/2022/20173

Grievance Concerns To

Name Of Complainant

Yogi M. P. Singh

Date of Receipt

16/03/2022

Received By Ministry/Department

Financial Services (Banking Division)

Grievance Description

Financial Services (Banking Division) >> Deficiency in Customer Service Related >> Delay in Service

Bank : Reserve Bank of India

Branch / Name of Bank and Branch : Aryavart Bank , branch Raipuri district Mirzapur

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Whether branch manager of the aryavart Bank of the branch Raipur district Mirzapur will tell the applicant that why the message regarding the the death claim payment made by the bank of India through the PFMS to the aryavart Bank into the account of Vidya Devi was not sent and this transaction was made 3rd March 2022. For the more feedback word the attached document to the grievance which contains the communication of the branch manager Bank of India branch Wellesley Ganj district Mirzapur.

From: Audit.RoMirzapur Audit.RoMirzapur@aryavartbank-rrb.com

Date: Thu 18 Nov, 2021, 16:35

Subject: Regarding SMS alert - Smt. Vidya Devi

To: yogimpsingh@gmail.com yogimpsingh@gmail.com

Cc: Complaints gba Complaints.gba@aryavartbank-rrb.com

​Dear Sir,

Please find letter related to complaint of Smt. Vidya Devi. As per details received from our Data Center, SMS is being delivered to customer.

Thanks & Regards

K.K.Sharma

Sr.Manager

Audit & Inspection

RO Mzp

Mob: 9559715442

Aryavart bank is not sending alert messages is the violation of Reserve Bank of India Guidelines ipso facto. This laxity is on their part for a few months. Please direct them to provide the alert messages as cheating activities in the banking sector are quite rampant these days. An application under Article 51 A of the constitution of India on behalf of my mother Smt Vidya Devi to seek message alerts on the registered mobile number-9005609242 which is getting alert messages but nowadays Aryavart Bank is not sending alert messages.

Account holder- Vidya Devi, Name of Bank-Aryavart Bank earlier it was Allahabad U.P. Grameen Bank Account number-611800100006753 For more details, vide attached document to this representation. As this application is on behalf of my mother, Vidya Devi.Requisite identity proof and processing made by gazetted officers to provide the family pension is attached to the grievance. Passbook of Smt Vidya Devi opened in the Raipuri Branch of Aryavart Bank District Mirzapur is

Grievance Document

Current Status

Case closed   

Date of Action

25/03/2022

Remarks

महोदय/महोदया, हम इस संदर्भ में आपको अवगत कराते हैं कि हमारे बैंक ने ग्राहक से पत्र / ईमेल के माध्यम से संवाद किया है। आपके सुलभ संदर्भ हेतु यहाँ उसकी प्रतिलिपी संलग्न करते है। अतः इस शिकायत को हमारे स्तर से बंद करने की अनुशंसा करते है। सादर Sir/Madam, We Hereby apprise that our bank has communicated to the customer. The same is attached herewith for your ready reference. Hence, we recommend for closure of the same at our end. Regards

Reply Document

Rating

1

Poor

Rating Remarks

How can it be resolved by bank of India under the monitoring of reserve Bank of India quite obvious from the submitted arbitrary and inconsistent report? Undoutly it reflects the deep rooted corruption in the working of the banks in this largest democracy in the world and failure of Modi government to control the financial institutions in the country. Here this question arises that when it was explicitly expressed in the grievance that the matter concerns the working of the branch manager Raipuri of the Aryavart Bank then why it was sent by the reserve Bank of India to the bank of India they must explain it? Everyone knows that transparency and accountability in the dealings implies the honesty of the public authority but cryptic dealings always adopted by the public authority to promote the corruption in its working and here cryptic and mysterious dealings of the regulatory body reserve Bank of India only proves deep-rooted corruption in its working by colluding with the banks.

Appeal Details

Appeal Number

DEABD/E/A/22/0005175

Date of Receipt

26/03/2022

Appeal Text

The matter concerns the Aryavart Bank especially its branch Raipuri district Mirzapur. How can reserve Bank of India may send the grievance to the bank of India for the redress instead of aryavart Bank? Whether the SMS alert of the Aryavart Bank is monitored by the bank of India if not then act of the reserve Bank of India is unjustified and illegal.

Current Status

Appeal Received

Officer Concerns To

Officer Name

SMT MANASI MANOJ PHENE (Deputy General Manager)

Organisation name

Bank of India

Contact Address

Star House, C-5, G-BlockBandra Kurla Complex, Bandra East,Mumbai-400 051

Email Address

HO.cebb@bankofindia.co.in

Contact Number

02266684479

Reminder(s) / Clarification(s)

Reminder Date

Remarks

16/03/2022

Grievance Status for registration number : DEABD/E/2021/68435

Grievance Concerns To

Name Of Complainant

Yogi M. P. Singh

Date of Receipt

07/10/2021

Received By Ministry/Department

Financial Services (Banking Division)

Grievance Description

Financial Services (Banking Division) Deficiency in Customer Service Related Others

Bank : Other / Private Sector Bank.

Branch / Name of Bank and Branch : Aryavart Bank Branch Raipuri District Mirzapur Uttar Pradesh

Account Number : 611800100006753

As this application is on behalf of my mother, Vidya Devi.Requisite identity proof and processing made by gazetted officers to provide the family pension is attached to the grievance. Passbook of Smt Vidya Devi opened in the Raipuri Branch of Aryavart Bank District Mirzapur is attached to the grievance.

Name of Bank and Branch : Mirzapur city Wellesley Ganj Account Number : 686010100009011After demise of my father Rajendra Pratap Singh on 03 May 2021, family pension is being sent into the account of my mother Smt. Vidya Devi opened in the Raipuri Branch of Aryavart Bank District Mirzapur.