Bank of India finally provided solution but after to much delay which was frustrating to the aggrieved Rajendra Pratap Singh

 





Grievance Status for registration number : DEABD/E/2021/21133
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
22/03/2021
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Deficiency in Customer Service Related >> Others

Bank : Bank of India
Branch / Name of Bank and Branch : Mirzapur city wellesely ganj
Account Number : 686010100009011
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If the transaction of more than Rs.10000 is not feasible in the post offices located in the rural area as it is limit, then how they deducted Rs.20000 in the transaction?
An application on behalf of my father Rajendra Pratap Singh under Article 51 A of the constitution of India.
The matter concerns the Account holder name-Rajendra Pratap Singh Name of the father-Devraj Singh
Account number-686010100009011, IFSC Code-BKID00006860, Name of the Bank-Bank of India
Prayer-During the last transaction dated 13/03/2021, the aggrieved account holder drew only Rs.10000 in word Ten thousand rupees only but the balance of the account is showing Rs.161469 while it must be 171469.
If any message error provided on the registered mobile, then Bank may clarify it.
Where is gone Rs.10000 of account? Please adopt a cogent approach to redress the grievance with utmost priority to the matter.
The applicant requests that the First page of the attached document is the bank detail of the account holder and the second page of the attached document is the few transaction details in the handwriting of the aggrieved account holder.
Moreover, money transaction is done through the post office and only Rs.10000 is transacted once in the rural area and the next transaction is done after one week as set up rules of local transactions in the rural area in the post offices.
Grievance Document
Current Status
Case closed   
Date of Action
30/03/2021
Remarks
Duplicate complaint ref no.DEABD/E/2021/21126
Rating
1
Poor
Rating Remarks
To be lazy is a crime. To be lazy, and offer excuses, is a greater crime. Action without delay is the soul of efficiency.
Officer Concerns To
Officer Name
SMT MANASI MANOJ PHENE
Officer Designation
Deputy General Manager
Contact Address
Email Address
HO.cebb@bankofindia.co.in
Contact Number
02266684860
Grievance Status for registration number : DEABD/E/2021/21126
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
22/03/2021
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Fraud

Department/Bank/Financial Institute : Bank of India
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An application on behalf of my father Rajendra Pratap Singh under Article 51 A of the constitution of India.
The matter concerns the Account holder name-Rajendra Pratap Singh Name of the father-Devraj Singh
Account number-686010100009011, IFSC Code-BKID00006860, Name of the Bank-Bank of India
Prayer-During the last transaction dated 13/03/2021, the aggrieved account holder drew only Rs.10000 in word Ten thousand rupees only but the balance of the account is showing Rs.161469 while it must be 171469.
If any message error provided on the registered mobile, then Bank may clarify it.
Where is gone Rs.10000 of account? Please adopt a cogent approach to redress the grievance with utmost priority to the matter.
The applicant requests that the First page of the attached document is the bank detail of the account holder and the second page of the attached document is the few transaction details in the handwriting of the aggrieved account holder.
Moreover, money transaction is done through the post office and only Rs.10000 is transacted once in the rural area and the next transaction is done after one week as set up rules of local transactions in the rural area in the post offices.
Grievance Document
Current Status
Case closed   
Date of Action
20/05/2021
Remarks
Closed as per Bank report
Reply Document
Rating
1
Poor
Rating Remarks
Action without delay is the soul of efficiency.
Officer Concerns To
Officer Name
SMT MANASI MANOJ PHENE
Officer Designation
Deputy General Manager
Contact Address
Email Address
HO.cebb@bankofindia.co.in
Contact Number
02266684860