Grievance Status for registration number : DOCAF/E/2021/02776
Grievance Concerns To
Name Of Complainant
Yogi M P Singh
Date of Receipt
22/06/2021
Received By Ministry/Department
Consumer Affairs
Grievance Description
The matter concerns with the poor data supply speed on the mobile number 9794103433 which is quite obvious from the fact that even network speed test is not feasible at this time. Whether arbitrariness and non transparency in providing the public services by the Bharti Airtel a private sector undertaking of the Government of India is justified? This is not the first complaint against the third grade services being provided by the Barti Airtel, but they are harassing time and again.
Grievance Details Grievance Number: 2766449 Grievance Reg Date: 2021-06-06 16:31:21Grievance Details : How the 1.5 G.B. data used by the applicant detail must be made available to the applicant? सोचिये भ्र्ष्टाचार का आलम यह है की आठ मिनट में ही १.५ जी बी डाटा ख़त्म और यदि पूछेंगे कोई बहाना बना देंगे अभी जो ५९८ रुपये का जो रिचार्ज हुआ है उसे रिफंड कर दे कोई ऐसे डकैतों का कैसे भरोसा कर सकता है New Recharge made on 06-06-2021 at 02:04PM on Airtel Mobile number 9794103433 For more detail vide attached grievance.It is humble request to staffs of ministries of consumer affairs that they may provide cogent reply regarding aforementioned cryptic redress of the grievance by the Airtel company which details are attached.
Grievance Document
Current Status
Grievance received
Date of Action
22/06/2021
Officer Concerns To
Forwarded to
Consumer Affairs
Officer Name
Shri Sita Ram Meena
Officer Designation
Director
Contact Address
Room No.456A Krishi Bhavan New Delhi New Delhi
Email Address
dirpg-ca@gov.in
Contact Number
23387737
Gmail Beerbhadra Singh <myogimpsingh@gmail.com>
Regarding airtel mobile number 9794103433
1 message
airtel dotcomplaints <airtel.dotcomplaints@airtel.com> Mon, Jun 21, 2021 at 4:13 PM
To: "myogimpsingh@gmail.com" <myogimpsingh@gmail.com>
Dear Mr. Yogi M P Singh,
Warm greetings from airtel!
This is in reference to your complaint to DOT vide reference number DOTEL/E/2021/19935, Wherein your concerned regarding network related concern for airtel mobile number 9794103433.
We apologize for the inconvenience that you have been facing. We understand how upsetting this must be and we appreciate your patience in this matter.
As per your telephonic discussion on 9794760348 with the undersigned dated 21st June 2021, this is to apprise you that we have received the confirmation from you that the above mentioned highlighted concern of network related has been addressed and resolved.
Further , if you face this issue again kindly write back to us along with the problematic address and please download the G-NET application from play store and send us the screen short of G-net tracker so that our network team can work on it accordingly.
If you have any further queries/concerns, please feel free to contact us. We will make every effort to revert with a resolution as soon as possible.
Regards,
Samiya Nazir
Customer Experience
bharti airtel limited
Grievance Status for registration number : DOTEL/E/2021/19935
Grievance Concerns To
Name Of Complainant
Yogi M P Singh
Date of Receipt
20/06/2021
Received By Ministry/Department
Telecommunications
Grievance Description
Telecommunications >> Mobile Related >> Data Speed lower than commited
Mobile Number : 9794103433
Service Provider : M/s.Bharti Airtel Ltd.
Circle : Not Applicable
-----------------------
The matter concerns with the poor data supply speed on the mobile number 9794103433 which is quite obvious from the fact that even network speed test is not feasible at this time. Whether arbitrariness and non transparency in providing the public services by the Bharti Airtel a private sector undertaking of the Government of India is justified? This is not the first complaint against the third grade services being provided by the Barti Airtel, but they are her harassing time and again.
Current Status
Under process
Date of Action
21/06/2021
Officer Concerns To
Officer Name
Mr. Nitin Grover
Officer Designation
Head Customer Complaints
Contact Address
M/s.Bharti Airtel Ltd. Plot Number 16, 2nd Floor Udyog Vihar, Phase-IV Gurgaon, Haryana
Email Address
airtel.dotcomplaints@airtel.com
Contact Number
9818122843
Reminder(s) / Clarification(s)
Reminder Date
Remarks
22/06/2021
Here no proper grievance redress is available to consumers and service providers companies doing business in the communication sector treat customers arbitrarily and if aggrieved knocks the door of the concerned department then in the name redress of the grievance, they make available parrot note which is made available by them in every case. Whether best service means they have written in the grievance that they are providing best services to the customers but unfortunately these services are not reaching to them. In future, they will make efforts to improve the services. Whether these stupid public servants can not say that you may talk regarding the particular grievance and touch the submissions of the aggrieved customer. As far as competency of the public servants are concerned, most are passed in their academic exams through copy, so they have no knowledge and have no ability to understand the contents of submitted grievances. Here conditions of the public staffs to consumers are disastrous and the need of hour is that we need a transparent and accountable mechanism with competent staffs having impeccable integrity and no support to growing corruption which is rampant at present in our government machinery.
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Why are they not providing the data consumption detail of 8 minutes?
ReplyDeleteCustomer complained regarding wrong data consumption communication related issue for airtel mobile number 9794103433. We understand your concern and apologize for an unpleasant experience. As per your telephonic discussion, this is to apprise you that we have highlighted your issue regarding data consumption to the concerned team and as per revert data consumption communication is correctly sent as usage is done from your number on 6th June 2021 and 7th June 2021.
How 1.5 GB data consumed by the consumer must be explained by the service provider company Airtel which is acting like looters in this largest democracy in the world.
ReplyDeleteToday they have again sent the messages of exhausting total 1.5 GB data in 10 minutes which is a mockery of the law of land and showing that there is no law and order in the Government of India and no one is frightened with the panel action of the law of land.
This is signal of complete lawlessness and anarchy in the government machinery and failure of law and order in the entire country and lowering the credibility of the democratic institutions.
It is quite obvious that because of the rampant corruption in the public offices in the Government of India there is no effective control over these public services providers who are acting arbitrarily and looting the consumers in the broad daylight and when the Complaints are being made no action is being taken by the accountable public functionaries and the condition is that telecom regulatory authority has made an app and that app decides the quality of the services and condition is that no value is of that app.
ReplyDeleteIt is well established fact it service providing company Airtel steals the data of the customers Richard you purchased about the customers in the name of the internet packs.
ReplyDeleteThese allegations are proved from the contents of the post but it is unfortunate that incompetent staff of the Government of India cannot understand these contents and available records provided by the the Airtel company itself.