Understanding grievance procedures in Uttar Pradesh is crucial for ensuring that individuals can effectively voice their concerns and seek redress for any injustices they encounter. The state establishes a structured framework to address grievances. This framework typically involves multiple levels of authority. Initially, individuals may approach local administrative offices or designated grievance officers who address complaints. If the issue remains unresolved, individuals can escalate the grievance to higher authorities or specific committees that specialize in particular issues. These procedures promote transparency and accountability within the system. They allow citizens to actively participate in governance, fostering trust between the government and the populace. It’s essential for individuals to inform themselves about their rights and the steps involved in navigating this process. This knowledge empowers them to demand fair treatment and hold authorities accountable for their actions.

📢 Understanding Grievance Procedures in Uttar Pradesh: Allegations of Misconduct and Threats by Municipal Staff in Prayagraj

This blog post summarises the concerns raised by a citizen, Indradev Yadav. He filed multiple grievances with the Uttar Pradesh government. These grievances pertain to alleged misconduct. They also involve threatening behaviour by a staff member of the Prayagraj Municipal Corporation (Nagar Nigam Prayagraj). Understanding Grievance Procedures is crucial in addressing such issues effectively and ensuring accountability.

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📝 Summary of Grievances (Understanding Grievance Procedures)

The complaints detail a sequence of events. These events centre on the applicant’s attempts to inquire about transparency and accountability. The inquiry concerns a recruitment drive conducted by the Municipal Corporation in 2007-08.

Grievance 1: GOVUP/E/2025/0028334 (Dated 23/03/2025) (Understanding Grievance Procedures in Uttar Pradesh)

• Core Issue: A Municipal Corporation staff member, identified via TrueCaller as “Kamal Kushwaha” (Mobile No. 083037 01316), allegedly called the applicant. This was regarding an earlier grievance. The grievance pertains to GOVUP/E/2025/0026208 concerning the 2007-08 recruitment.
• Alleged Misconduct: During the call, the staff member is accused of threatening the applicant. They questioned the applicant’s authority to make such inquiries. The staff member stated that the applicant was “impeding government work.” They warned the applicant to “face dire consequences” if the inquiries continued.
• Applicant’s Stance: The applicant asserts their action is in fulfillment of their Fundamental Duty under Article 51A(h) and (j) of the Constitution. This article encourages the spirit of inquiry and striving for excellence in public life. It aims to ensure transparency and accountability.
• Status: This case was “Case closed” on 07/04/2025 with the remark: “… महोदय जाँच आख्या सादर सेवा मे प्रेषित है”. The applicant marked themselves as “Not Satisfied” with the resolution. They stated that the grievance was not resolved and no action was taken. Stating the grievance.

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Grievance 2: GOVUP/E/2025/0046590 (Dated 05/05/2025) (Understanding Grievance Procedures in Uttar Pradesh)

• Core Issue: This subsequent grievance highlights the arbitrary and inconsistent report submitted by the concerned staff of the Municipal Corporation. The report addresses the threat incident documented in the first grievance.
• Applicant’s Concern: The applicant stresses that such practices (threats and cover-up) are unacceptable in a democracy. They demoralize the complainant. These actions constitute misconduct by public staff (corruption, abuse of power, negligence).
• Demand: The citizen requests the initiation of a disciplinary proceeding against the public staff who misbehaved and threatened them. This request aligns with laws such as the All-India Services (Conduct) Rules, 1968, and references the Bharatiya Nagarik Suraksha Sanhita (BNSS), 2023.
• Status: This grievance currently shows as “Grievance received.” The team forwarded it to Shri Arvind Mohan (Joint Secretary), Government of Uttar Pradesh, on 05/05/2025.

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🏛️ Legal and Constitutional Context

The applicant grounds their right to inquire in the Constitution of India: (Understanding Grievance Procedures in Uttar Pradesh)

• Article 51A (Fundamental Duties): Citizens should develop the scientific temper, humanism, and the spirit of inquiry and reform, as well as strive towards excellence in all spheres of individual and collective activity, to ensure transparent and accountable governance.
• Misconduct by Public Staff: The applicant correctly points out that public servants commit misconduct, including abuse of power and negligence, which disciplinary rules cover, such as the All-India Services (Conduct) Rules, 1968.

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❓ Pending Issues and Call for Action

The main issues that remain outstanding and require resolution are: (Understanding Grievance Procedures in Uttar Pradesh)

1. Disciplinary Action: The management will initiate a disciplinary proceeding against the staff member (Kamal Kushwaha) for the alleged threats. This proceeding will also address potential misconduct.
2. Disclosure of Information: Whether the Municipal Corporation will disclose the name of the staff member to the applicant. Whether the Municipal Corporation will disclose the post of the staff member to the applicant. Whether the Municipal Corporation will disclose the designation of the staff member to the applicant for further action.
3. Transparency in Closure: The applicant’s expressed dissatisfaction with the closure of the initial grievance (GOVUP/E/2025/0028334) suggests a lack of transparent investigation. There has been no resolution regarding the serious allegation of threatening behavior.

The citizen’s request is a critical appeal for the rule of law and the maintenance of ethical conduct within public offices.

📞 Key Contact Information for Follow-up on Grievances

Based on the information provided in the grievances, here is the official contact information for the concerned officer and the relevant grievance redressal systems. (Understanding Grievance Procedures)

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I. Contact Details for Concerned Officer (Lucknow) (Understanding Grievance Procedures)

The officer to whom they forwarded the grievance (GOVUP/E/2025/0046590) is:

Designation	Name	Contact Number	Email Address	Contact Address
Joint Secretary (Chief Minister Office, UP)	Shri Arvind Mohan	0522-2226350	arvind.12574@gov.in	Chief Minister Secretariat, Room No. 321, U.P. Secretariat, Lucknow
Alternate Phone (from UP CMO directory)		0522-2226354

Shri Arvind Mohan is also the Web Information Manager for the Jansunwai – Samadhan Portal, indicating his role in the public grievance system.

II. Uttar Pradesh Grievance Redressal System

The platform used. (Understanding Grievance Procedures)

System	Website	CM Helpline	Email (for the portal)
Jansunwai – Samadhan Portal (UP IGRS)	http://jansunwai.up.nic.in/	1076	jansunwai-up[at]gov[dot]in (Replace [at] and [dot])
Purpose:	To register a new grievance, track the status of existing grievances, send reminders, and give feedback on the resolution.

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III. Prayagraj Municipal Corporation & Local Helpline

For local-level complaints and inquiries related to the Municipal Corporation (Nagar Nigam), the following contacts are relevant, although direct vigilance cell numbers for employee misconduct are not immediately available: (Understanding Grievance Procedures in Uttar Pradesh)

• Prayagraj City Helpline: 1920 (Generally for civic issues like sanitation, streetlights, etc.)
• Prayagraj District Public Grievance: Residents can register complaints at the district level using the same Jansunwai Portal and CM Helpline (1076).
• Prayagraj Municipal Corporation Website: The official website is usually listed as http://www.allahabadmc.gov.in/ (using the old city name).

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➡️ Next Step Recommendation (Understanding Grievance Procedures in Uttar Pradesh)

Shri Arvind Mohan received the current grievance (GOVUP/E/2025/0046590). The applicant expressed dissatisfaction with the prior case closure. To proceed effectively, follow up directly by sending a detailed reminder or letter of dissatisfaction to Shri Arvind Mohan. Send the reminder via email or contact number and reference both registration numbers: GOVUP/E/2025/0046590 and GOVUP/E/2025/0028334.

Would you like me to draft a template for a follow-up email/reminder to Shri Arvind Mohan?