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Grievance Status for registration number : DEABD/E/2023/0026488
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
16/03/2023
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Deficiency in Customer Service Related >> Delay in Service
Bank : State Bank of India
Branch / Name of Bank and Branch : City Branch, State Bank of India District Mirzapur , Uttar Pradesh
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Please provide CIBIL report to the applicant.I have applied for a CIBIL report through the internet banking of the State Bank of India. It is unfortunate you did not provide the CIBIL report concerning PAN Card. What is a CIBIL Score and Report?CIBIL Score is a three-digit numeric summary of your credit history. The score is derived using the credit history found in the CIBIL Report (also known as CIR i.e Credit Information Report). A CIR is an individual’s credit payment history across loan types and credit institutions over a period of time. A CIR does not contain details of your savings, investments or fixed deposits.
It is quite obvious that the applicant has paid the Rs.440 for CIBIL report which is quite obvious from the following status and transaction details made by the applicant through the internet banking . You are here: My Accounts & Profile Know your CIBIL ScoreKnow your Credit Score (Service charge of Rs.440 will be levied for a CIBIL reportService charge of Rs. 440/- will be levied for a CIBIL report.
Reference Number- CB032023634802, Customer Number-00000088167135558, Service Type- CIBIL, Transaction Date-2023-03-16 15:55:52.0 Credit Score- 000-1,Status- Success 16-Mar-2023, TO TRANSFER, INB CIBIL request charges SER202303161678962260158IHR2751230 440.00 Gmail Mahesh Pratap Singh Yogi M P Singh yogimpsingh@gmail.comTransaction acknowledgement1 messageDO NOT REPLY donotreply.inb@alerts.sbi.co.in 16 March 2023 at 15:57To: yogimpsingh@gmail.com
Dear Customer,
Thank you for banking with the State Bank of India.
Thx for INB txn of Rs.440 frm A/c X1675 ref#IHR2751230 on 16MAR23.
If not done by you, forward this email from email id registered with SBI to unauthorisedtransaction@sbi.co.in to block your INB credentials. In case you have not logged in to your Internet Banking, please call our Customer Care. You may also call 1-800-111109..
Do not disclose any confidential information such as Username, Password, OTP etc. to anyone.Sincerely,
SBI Retai
Grievance Document
Current Status
Under process
Date of Action
18/03/2023
Officer Concerns To
Officer Name
P Shankar Narayan (Dy General Manager)
Organisation name
SBI LHO LUCKNOW
Contact Address
State Bank of India New AAdministrative Bldg. Motimahal Marg Hazratganj , Lucknow UP
Email Address
dgmcsops.lholuc@sbi.co.in
Contact Number
05222201492
Reminder(s) / Clarification(s)
Reminder Date
Remarks
03/04/2023
Sir, there is no cibil score and cibil report but there is little change in the status that it is showing successful. Which means State Bank of India is saying that I have payment of Rs. 440 for cibil report but still there is no cibil report.
Gmail Mahesh Pratap Singh Yogi M P Singh yogimpsingh@gmail.com
Fw: DEABD/E/2023/0026488 NameYogi M. P. Singh
1 message
AGM CUSTOMER SERVICES LHO LUC agmcustomer.lholuc@sbi.co.in 3 April 2023 at 11:07
To: "yogimpsingh@gmail.com" yogimpsingh@gmail.com
Madam/Dear Sir,
With reference to your CPGRAM Complaint Number DEABD/E/2023/0026488
We have to state that we have escalated your issue to our IT /INB support
team CBD Belapur Mumbai for needful action at their end
सादर / Regards
सहायक महा प्रबंधक, Assistant General Manager
भारतीय स्टेट बैंक / State Bank Of India
ग़्राहक सेवा प्रकोष्ठ /Customer Service Department
स्थानीय प्रधान कार्यालय/ Local Head Office
लखनऊ- 226001 /Lucknow-226001
From: INB LUCKNOW
Sent: 18 March 2023 12:27
To: rinb customer rinb.customer@sbi.co.in
Cc: CHIEF MANAGER2 IT CMS cm2it.cms@sbi.co.in AGM CUSTOMER SERVICES LHO LUC agmcustomer.lholuc@sbi.co.in
Subject: FW: DEABD/E/2023/0026488 Name Yogi M. P. Singh
Importance: High
प्रिय महोदय/महोदया,
Please refer trail mail / complaint,
Customer CIF 88167135558
Customer has applied for CIBIL by INB which status is showing pending
While a/c has been debited for Rs440/- as CIBIL charges.
Please arrange to resolve the issue .
Gmail Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
Fw: DEABD/E/2023/0026488 Name Yogi M. P. Singh
1 message
AGM CUSTOMER SERVICES LHO LUC <agmcustomer.lholuc@sbi.co.in> 3 April 2023 at 11:07
To: "yogimpsingh@gmail.com" <yogimpsingh@gmail.com>
Madam/Dear Sir,
With reference to your CPGRAM Complaint Number DEABD/E/2023/0026488
We have to state that we have escalated your issue to our IT /INB support
team CBD Belapur Mumbai for needful action at their end
सादर / Regards
सहायक महा प्रबंधक, Assistant General Manager
भारतीय स्टेट बैंक / State Bank Of India
ग़्राहक सेवा प्रकोष्ठ /Customer Service Department
स्थानीय प्रधान कार्यालय/ Local Head Office
लखनऊ- 226001 /Lucknow-226001
IMPORTANT : State Bank of India never asks for your user id/password/pin no. through phone call/SMSes/e-mails. Please do not respond to any such phone call/SMSes/e-mails. Any such phone calls/SMSes/E-mails asking you to reveal your login credentials or One Time Password through SMS could be an attempt to withdraw money from your account. NEVER NEVER share these details to anyone.
Kindly ensure to lodge grievances in CRM-CMS
From: INB LUCKNOW <inb.lucknow@sbi.co.in>
Sent: Tuesday, March 28, 2023 12:27 PM
To: rinb customer <rinb.customer@sbi.co.in>; CHIEF MANAGER2 IT CMS <cm2it.cms@sbi.co.in>
Cc: AGM CUSTOMER SERVICES LHO LUC <agmcustomer.lholuc@sbi.co.in>
Subject: RE: DEABD/E/2023/0026488 NameYogi M. P. Singh
Reminder Please.
From: INB LUCKNOW
Sent: 18 March 2023 12:27
To: rinb customer <rinb.customer@sbi.co.in>
Cc: CHIEF MANAGER2 IT CMS <cm2it.cms@sbi.co.in>; AGM CUSTOMER SERVICES LHO LUC <agmcustomer.lholuc@sbi.co.in>
Subject: FW: DEABD/E/2023/0026488 NameYogi M. P. Singh
Importance: High
प्रिय महोदय/महोदया,
Please refer trail mail / complaint,
Customer CIF 88167135558
Customer has applied for CIBIL by INB which status is showing pending
While a/c has been debited for Rs440/- as CIBIL charges.
Please arrange to resolve the issue .