HDB Financial Services Ltd. is not providing any information of vehicle representing tyranny and arbitrariness in the working of the company

Mahesh Pratap Singh Yogi M P Singh

16:20 (3 minutes ago)


The applicant made this representation on behalf of the borrower so the applicant is not a third party in the matter. Here the substantial question is concerned with the tyranny and arbitrariness of the loan providing institution. Whether the repayment of loan will be feasible if the vehicle will be in the possession of the financial company.

Here one thing is quite obvious that you are running away from disclosing the truth on the platform of the government which means there is no transparency and accountability in the dealings of the company. 

The loss occurred to the aggrieved applicant because of the arbitrary decision of the financial institution, how will it be compensated by the company?   

Last Login Time : 2023-03-04 16:30:54

Grievance Details

Grievance Number: 4324250

Grievance Reg Date: 2023-03-04 16:30:49

Complainant Name : Yogi M. P. Singh Mahesh Pratap Singh Complainant Contact No : 7379105911

Mode : By Web Complaint Type : Complaint

State : UTTAR PRADESH Purchase City : Mirzapur

Sector : NBFCs Category : Auto Loans

Grievance Company : HDB Financial Services Company Name : HDB Financial Services Ltd.

Govt Dept / Regulator :

Loan Account no./Application No: Loan Amount:

EMI Mode: Tenure:

Model: Vehicle No / Application No:

Chassis No.: Engine No.:

Dealer/Service center Name and Address:

Company Details HDB FINANCIAL SERVICES LTD, RatanganjGround Floor, House No.87, Ward No.10, Triveni Campus, Ratanganj, Mirzapur, Uttar Pradesh - 231001Customer Servicephone     +91 44 4298 4541customer.support@hdbfs.com Pincode (Company):

Product Value(INR) : 100000-1000000 Nature of Complaints : Delay and Denial of services

Grievance Details : An application under Article 51 A of the constitution of India on behalf of मंगला प्रसाद प्रजापति पुत्र रामऔतार निवासी तहसील की गली वाली रोड, महुअरिया मीरजापुर 231001, Mobile number-9580275895 to know the current status of the vehicle under the possession of the financial company and subsequent action in the matter. Following application has been sent by the applicant to the branch manager HDB FINANCIAL SERVICES LTD,RatanganjGround Floor, House No.87, Ward No.10, Triveni Campus, Ratanganj, Mirzapur, Uttar Pradesh - 231001 quite obvious from the attached communication. यह कि प्रार्थी ने आपकी एच०डी०बी० फाइनेंशियल सर्विसेस तेलियागंज, जनपद मीरजापुर की शाखा से एक वाहन मॉडल टाटा एल०टी०टी० 2515 रजि0 नं0 UP63K9251 फाइनेंस कराया था जिसका लोन एकाउन्ट नंबर 2888169 और UCIC नंबर 4833344 है। प्रार्थी ने उक्त वाहन के किश्त की अदायगी समय-समय पर करता चला आया है। उक्त वाहन के खाई में गिर जाने पर दुर्घटना सतना (म0प्र0) में हुई थी। उक्त दुर्घटनाग्रस्त वाहन को आपकी कम्पनी एच०डी०बी० फाइनेंस कम्पनी के सतना शाखा द्वारा उक्त वाहन को दिनांक 06.02.2020 को अपने सुपुर्दगी / आधिपत्य में ले लिया गया था और उक्त वाहन को ओम साईराम कार्पोरेशन पार्किंग यार्ड सतना में खड़ा करा लिया गया था। आज तक प्रार्थी को उक्त  वाहन की सुपुर्दगी नहीं दी गयी है। न ही उक्त वाहन का आज तक पता चला है जिसके सम्बन्ध में प्रार्थी आपसे वर्तमान समय में उक्त वाहन के बारे में पूर्ण जानकारी चाहता है कि प्रार्थी का उक्त वाहन कहां पर और किस स्थिति में हैं या प्रार्थी का वाहन आपके द्वारा नीलाम करा दिया गया तो प्रार्थी का जितना भी फाइनेंस के किश्त के पैसे की अदायगी / भुगतान किया गया है वह सम्पूर्ण रूपया ब्याज सहित आपके फाइनेंस कम्पनी में कितना रुपया जमा किया गया है और उक्त वाहन के सम्बन्ध में पूर्ण जानकारी उपलब्ध कराने की कृपा करें कि आपकी कम्पनी द्वारा प्रार्थी को पैसा वापस करना है या प्रार्थी से आपकी कम्पनी को पैसा कितना लेना बाकी है की सूचना उपलब्ध कराने की कृपा करें।Please take action under the intimation of the aggrieved applicant. 

Status :  In Process  

Grievance Updated Details : Company Name HDB FINANCIAL SERVICES LTD, Type of loan Vehicle loan Loan account no. 2888169 Mobile number or Email id regd with company 9580275895 Amount and tenure 00000000 Mode of Payment ECS

Updation Date :2023-03-06 16:02:33

NCH Agent Remark : Moved to Convergence

Remark Date :2023-03-06 16:02:33

Company Remark : Dear Sir/Madam, Greetings from HDB Financial Services. This is with reference to your complaint #4324250 addressed to National Consumer Helpline, we have noted your concern regarding vehicle possession Please note that our customer support caters to the loan requirements and queries raised by existing and new customers of HDB Financial Services. We would like to inform you that you have not been tagged as part of the loan structure. As per the company's protocol, we do not to disclose any information with respect to borrower and / or his loan account related details to any third party. However, we request you to inform our loan account holder to either visit our branch where he had availed the loan or write to us at customer.support@hdbfs.com from his registered email id to address his queries. For further assistance, we request you to visit our branch. To locate the branch nearest to you, please visit our website www.hdbfs.com and under 'Locate Us' option, you can use Branch Locator menu to get the required branch address details. Additionally, all our branches are tagged in Google Maps. You can type HDB Financial Services in Google Maps and select the branch nearest to you. Best Regards Suresh Anandhan Customer Support Officer HDB Financial Services Ltd. Important: Please do not change the subject line when you respond to this mail.

Remark Date  2023-03-07 11:26:31 Status :   Closed

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