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Grievance Status for registration number : DEABD/E/2023/0011746
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
13/02/2023
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Deficiency in Customer Service Related >> Others
Bank : Other / Private Sector Bank.
Branch / Name of Bank and Branch : Credit Card Division, Yes Bank Ltd. Yes Bank Tower, Chennai-58
Account Number : 536303xxxxxx5773
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An application under Article 51 A of the constitution of India on behalf of CA Ravi Pratap Singh Mobile - 9769800294 to make enquiry in regard to representation dated 12 May 2022 bearing subject Credit Card Payment Dispute Application - Yes Bank sent to To: cc.cdf@yesbank.in cc.cdf@yesbank.in, Ravi Gmail raviuday2002@gmail.com
Now opposite party is proved defaulter and cheaters and despite my cautions with request you did not hold the payment therefore why payment made by bank to cheater overlooking my request may be recovered from the bank? Requisite files are attached as sent above. To,Credit Card Division, Yes Bank Ltd.Yes Bank Tower, Chennai-58
Subject: Credit Card Transaction dispute with Merchant
Ref. No. Transaction Dispute Ref. No. 91911054323
Dear Yes Bank Team,
I am writing this mail in continuation of my discussion with your customer care team regarding a transaction dispute with a merchant on credit card payment. Here detail and fact of the case is as under:
Transaction Date - 02/05/2022Transaction Amount - INR 1,20,000/-Disputed Amount - INR 1,20,000/-Merchant Name - Club High Sky OPC Pvt. Ltd.We were on vacation to Manali - Himachal Pradesh, when a merchant representative approached us to attend a promotional event in a nearby Hotel. We went there where they were promoting club membership but instead of directly saying this they have a multi-layer chain of different teams to confuse us on where and what purpose we are going.
By all this means and processes they asked us to take their club membership for which we were not keen. They started to check your card for EMI working/ offer etc. and anyhow forced us to make a payment unwillingly with huge promises.They have not provided any receipt for payment, no mail communication till date, nothing has happened till now except payment of INR 1,20,000/-.
So, I want to exit this and get out of this forced / influenced transaction. Requesting you to please cancel this transaction and support your customer
Grievance Document
Current Status
Under process
Date of Action
13/02/2023
Officer Concerns To
Officer Name
Ms Betsy Rajagopal (General Manager)
Organisation name
Reserve Bank of India
Contact Address
Consumer Education and Protection Dept., Amar Building, 1st Floor, Sir P.M. Road, Fort, Mumbai
Email Address
cepdco@rbi.org.in
Contact Number
02222604106
Reminder(s) / Clarification(s)
Reminder Date
Remarks
13/02/2023
From: Ravi Pratap Singh raviuday2002@outlook.com
Date: Thu, 12 May, 2022, 8:56 pm
Subject: Fw: Credit Card Payment Dispute Application - Yes Bank
To: cc.cdf@yesbank.in cc.cdf@yesbank.in, Ravi Gmail raviuday2002@gmail.com
So, want to exist this and get out of this forced / influenced transaction. Requesting you to please cancel this transaction and support to your esteemed customer.
Your Sincerely,
CA Ravi Pratap Singh
Mobile - 9769800294
Concerned Bank staff may explain what gratification was given by the alleged cheater that they overlooked the request of the aggrieved applicant and did not withhold the payment which caused not only money loss but also physical and mental torture to the aggrieved applicant.