What is compulsion of S.B.I.? It disposed of complaints without redressing grievance if debit card is not working still what redressed by them

 

Grievance Status for registration number : DEABD/E/2022/64377

Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
01/09/2022
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Credit/Debit/ATM Cards Related >> ATM/Credit Card Frauds

Bank : State Bank of India
Branch / Name of Bank and Branch : City Branch District Mirzapur
Account Number : 34645721675
-----------------------
Think about the corruption of the Modi government, I raised the corruption prevalent in the working of S.B.I. and Income Tax, they blocked my debit card.
The applicant deposited Rs.4000.00 yesterday by green card at the city branch by GRC Card-0060060048038877 which is mentioned in the transaction detail as follows.
31 Aug 2022 CASH DEPOSIT-CASH Deposited at GCC by GRC Card-0060060048038877 4,000.00
The applicant deposited Rs.500.00 today by Master/Debit card at the city branch by Master Card-xxxxxxxxxx4414 which is not mentioned in the transaction detail as follows.
1 Sep 2022 CASH DEPOSIT-CASH Deposited at GCC 500.00
Here this question arises that if the cash may be deposited by the applicant at the branch with the help of Master/Debit card why not services of the master card is available to the applicant?
Dear Customer, Your Request No. 0367556634 for Update SMS Alerts has been initiated. If not done by you, please contact your Branch immediately. SBI
प्रिय ग्राहक, अपडेट एसएमएस अलर्ट के लिए आपका अनुरोध नंबर 0367556634 शुरू कर दिया गया है। यदि आपने ऐसा नहीं किया है, तो कृपया तुरंत अपनी शाखा से संपर्क करें। स्टेट बैंक ऑफ इंडिया
Sir, the city branch provided the receipt at 5:24 PM of the aforementioned transaction and message alerts update initiated at 12 O'clock in the day but after the SMS ALERT services no transaction details were sent on the registered mobile number of the applicant.
Earlier debit cards could not be used for one year but charges were deducted from the account and charges of SMS alerts were also deducted from the accounts. Here the matter of concern is not deduction of charges from the account but deduction of charges without providing the services to the applicant.
Grievance Status for registration number : DEABD/E/2022/63131
Grievance Concerns To Name Of Complainant Yogi M. P. Singh Date of Receipt 27/08/2022
Received By Ministry/Department Financial Services (Banking Division)
Grievance Document
Current Status
Case closed   
Date of Action
19/09/2022
Remarks
The customer has been advised suitably in the matter, copy enclosed.
Reply Document
Rating
Poor
Rating Remarks
AGM CUSTOMER SERVICES LHO LUC agmcustomer.lholuc@sbi.co.in19 September 2022 at 12:15 To: yogimpsingh@gmail.com yogimpsingh@gmail.com Madam/Dear Sir, With reference to your CPGRAM Complaint Number DEABD/E/2022/64377 please find Branch reply as here under Dear Sir, I have just joined this Branch I hacve called to customer and he told about ATM Card transction declined. We have advised him send massage YES to 8108015880 through his mobile for not getting message alerts on his registered Mobile number for CBS transactions and also for INB transactions. I called customer to visit the Branch for meeting with him,for all the issues /difficulties in Banking for his account with us I hope his all issues will be resolved while I meet with him Regards Branch Manager SBI Mirzapur City branch
Appeal Details
Appeal Number
DEABD/E/A/22/0017765
Date of Receipt
19/09/2022
Appeal Text
If everything is o.k. then why this payment on the Amazon online payment with Mastercard ending four digit 4414 was declined? Undoubtedly your system is failing which is the cause of failure of transactions. I have opened the Paytm account to get rid of such mysterious and cryptic dealings. They have issued me visa cards. Now I do not need your debit card as internet banking is sufficient to transfer funds to my Paytm wallet. Undoubtedly, I was physically and mentally tortured. Amazon.in payments-update@amazon.in 19 September 2022 at 14:54 To: yogimpsingh@gmail.com Amazon.in Payment Declined Order #406-9270249-1053969 Item Subtotal: Rs.202.00 Total Before Service Tax: Rs.202.00 Order Total: Rs.202.00 Selected payment method: Mastercard
Current Status
Appeal Received
Officer Concerns To
Officer Name
General Manager (General Manager)
Organisation name
State Bank of India
Contact Address
Corporate Centre, Customer Service Deptt. State Bank Bhawan, 16th Floor, Madam Cama Road, Mumbai
Email Address
gm.customer@sbi.co.in
Contact Number
02222740970
Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>

DEABD/E/2022/64377 Name Yogi M. P. Singh
2 messages

AGM CUSTOMER SERVICES LHO LUC <agmcustomer.lholuc@sbi.co.in>19 September 2022 at 12:15
To: "yogimpsingh@gmail.com" <yogimpsingh@gmail.com>

Madam/Dear Sir,  

 

With reference to your CPGRAM Complaint Number DEABD/E/2022/64377

please find Branch reply as here under




Dear Sir,

I have just joined this Branch  I hacve called to customer and he told about ATM Card transction declined. We have advised him send massage YES to 8108015880 through his mobile for not getting message alerts on his registered Mobile number for CBS transactions 
and also for INB transactions.
I called customer to visit the Branch for meeting with him,for all the issues /difficulties in Banking for his account with us
I hope his all issues will be resolved while I meet with him


Regards
Branch Manager
SBI Mirzapur City branch


 



Regards

Asstt.General Manager

State Bank Of India

Customer Care Cell

Local Head Office

Lucknow

NEVER respond to any popup,email,SMS,or phone calls" seeking your personal information

such as :- ATM card details ,PIN & OTP ,Username,Password,Mobile Number,Adhar Number etc

Report Unauthorised Transactions SBI Helpline: 1800111109 (Toll Free)


The information in this mail is confidential and is intended solely for addressee. Access to this mail by anyone else is unauthorized. Copying or further distribution beyond the original recipient may be unlawful. Any opinion expressed in this mail is that of sender and does not necessarily reflect that of State Bank group.
---

Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>19 September 2022 at 17:50
To: AGM CUSTOMER SERVICES LHO LUC <agmcustomer.lholuc@sbi.co.in>
If everything is o.k. then why this payment on the Amazon online payment with mastercard ending four digit 4414 was declined? Undoubtedly your system is failing which is the cause of failure of transactions. I have opened the PAytm account to get rid of such mysterious and cryptic dealings. They have issued me visa cards. Now I do not need your debit card as internet banking is sufficient to transfer funds to my paytm wallet. Undoubtedly I was physically and mentally tortured. 

Gmail Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
Payment Declined: Revise the payment now to complete your Amazon order
1 message
Amazon.in <payments-update@amazon.in> 19 September 2022 at 14:54
Reply-To: no-reply@amazon.in
To: yogimpsingh@gmail.com
Amazon.in Payment Declined
Order #406-9270249-1053969
www.amazon.in/ref=TE_new_PaymentHardDeclined_3p_tex_h
_____________________________________________________________________
Hello Yogi,

We're writing to let you know that the payment for the item listed below has been declined. You can update the payment method for your order or add a new one or opt to pay using Cash on Delivery (if applicable for the order) using the link below:
https://www.amazon.in/gp/css/summary/edit.html/ref=TE_new_PaymentHardDeclined_3p_tex_ya?orderID=406-9270249-1053969&useCase=payment

Please revise your payment details or select an alternative payment method within 4 hours of receiving this email, failing which we would consider this order cancelled*.


=====================================================================

        Order Details

Amazon Pay balance: Money
        Sold by APay (India) Pvt. Ltd.
        (http://www.amazon.in/exec/obidos/ASIN/B01LTHND2O/ref=TE_new_PaymentHardDeclined_3p_tex_dp_1)


_____________________________________________________________________

        Item Subtotal: Rs.202.00
        Total Before Service Tax: Rs.202.00

        Order Total: Rs.202.00
        Selected payment method: Mastercard
=====================================================================
For information on the payment cards we accept, visit our Help page:

    https://www.amazon.in/cardsaccepted?ref=TE_new_PaymentHardDeclined_3p_hp

We hope to see you again soon.

Amazon.in
www.amazon.in/ref=TE_new_PaymentHardDeclined_3p_tex_f
_____________________________________________________________________
*Some issuers put restrictions on payment card usage for electronic or internet purchases. If the payment details you entered are correct, please contact your bank or card issuer for further details.

Note: This e-mail was sent from a notification-only address that can't accept incoming e-mail. Please don't reply to this message.
[Quoted text hidden]

Yogi

An anti-corruption crusader. Motive to build a strong society based on the principle of universal brotherhood.

2 Comments

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  1. If everything is o.k. then why this payment on the Amazon online payment with mastercard ending four digit 4414 was declined? Undoubtedly your system is failing which is the cause of failure of transactions. I have opened the PAytm account to get rid of such mysterious and cryptic dealings. They have issued me visa cards. Now I do not need your debit card as internet banking is sufficient to transfer funds to my paytm wallet. Undoubtedly I was physically and mentally tortured.

    ReplyDelete
  2. इस तरह के कार्य शैली जिसमें की व्यथा का निवारण नहीं किया जाता और व्यथा को बंद कर दिया जाता है काफी समय से सरकार के पब्लिक शिकायत पोर्टल पर है और यह भी सच है कि ऐसे अधिकारियों और कर्मचारियों को उच्च रैंक के अधिकारियों और कर्मचारियों का वरद हस्त हासिल है जिसके कारण इस तरह के कर्मचारियों और अधिकारियों के खिलाफ कोई कार्यवाही नहीं की जाती है चाहे भ्रष्टाचार कितना भी हो किंतु भ्रष्टाचार को यदि आशीर्वाद नहीं होगा ऊपर ही कुर्सी का तो भ्रष्टाचार कभी नहीं सफल हो सकता और भ्रष्टाचार बहुत ज्यादा है इसका मतलब ऊपर की कुर्सी वाला ईमानदार एकदम नहीं है

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