Applicant itself resolved her problem but staff of Airtel only provided suggestions in the name of resolution but thanks to road side stall

byYogi -
1

 

If Airtel found technical fault on number, then they sort out it otherwise refund Rs.1799 to customer, services of Airtel are disrupted

Gmail Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
Regarding your airtel mobile numbers 9005609242
1 message
airtel dotcomplaints <airtel.dotcomplaints@airtel.com> 16 August 2022 at 10:44
To: "yogimpsingh@gmail.com" <yogimpsingh@gmail.com>
Dear Mr. Yogi M.P. Singh,

 

This is in reference to your complaint to DOT vide reference number DOTEL/E/2022/25614, wherein your complaint was regarding 4G SIM issue for your airtel mobile numbers 9005609242.

                        

We apologize for the inconvenience that you have been facing due to delay in response. We understand how upsetting this must be and we appreciate your patience in this matter.

 

As per your telephonic conversation on 9005609242 with undersigned dated 15th August 2022, this is to apprise you that on receipt of your complaint as per the post validation of records to get your SIM update to 4G kindly visit nearest authorized airtel store for SIM replacement and carry original documents like proof of identity (POI), proof of address (POA), 4 photos and kindly be physically present for photo session.

 

If you have any further queries/concerns, please feel free to contact us. We will make every effort to revert with a resolution as soon as possible.

 

Regards,

Manish Chaudhary

Customer Experience

bharti airtel limited

Grievance Status for registration number : DOTEL/E/2022/25614
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
13/08/2022
Received By Ministry/Department
Telecommunications
Grievance Description
Telecommunications >> Mobile Related >> Data Speed lower than commited

Mobile Number : 9005609242
Service Provider : M/s.Bharti Airtel Ltd.
-----------------------
Your customer services are so poor that you have deprived the customers to talk customer cares because you think that if the appointment of customer cares are made, then the company will face the extra burden on its exchequer.
According to the screenshot obtained from the Airtel thanks app, there is a technical issue with the internet but because of this issue you are providing two-G and two-G internet services which means applicants may suffer loss of Rs.1799.
The matter concerns poor services on the mobile number -9005609242 being provided by the service provider Airtel. This application is on behalf of my mother Vidya Devi W/O Late Rajendra Pratap Singh whose mobile was charged by me through Amazon pay as follows,
Gmail Mahesh Pratap Singh Yogi M P Singh yogimpsingh@gmail.com
Your Mobile recharge for Rs. 1799 is successful
1 message
Amazon Pay India no-reply@amazonpay.in 10 August 2022 at 23:40
To: yogimpsingh@gmail.com

Hi Yogi,

Your recharge of pre-paid mobile(Airtel) is successful.

Paid to Amount
Airtel Prepaid ₹ 1799
Order Id 407-7825330-8422711
Subscriber Id 9005609242
Operator Reference
Number 1699343395
Order date 10 August 2022
Grievance Document
Current Status
Case closed
Date of Action
16/08/2022
Remarks
Customer grievance was regarding 4G SIM issue on airtel mobile number 9005609242, on receipt of his complaint as per the post validation of records we have informed him over the call kindly visit nearest authorized airtel store for SIM replacement and carry original documents like proof of identity (POI), proof of address (POA), 4 photos and kindly be physically present for photo session.
Reply Document
Rating
1
Poor
Rating Remarks
Those services which can not be provided by the service provider, how can they charge for those services? Here report is frustrating but applicant has managed to find out solution and service provider did not resolve the issue.
Officer Concerns To
Officer Name
Mr. Nitin Grover (Head Customer Complaints)
Organisation name
M/s.Bharti Airtel Ltd.
Contact Address
M/s.Bharti Airtel Ltd. Plot Number 16, 2nd Floor Udyog Vihar, Phase-IV Gurgaon, Haryana
Email Address
airtel.dotcomplaints@airtel.com
Contact Number
9818122843
Tags:
Yogi

An anti-corruption crusader. Motive to build a strong society based on the principle of universal brotherhood. Human rights defender and RTI activist. Working for the betterment of societies and as an anti-corruption crusader for more than 25 years. Our sole motive is to raise the voices of weaker and downtrodden sections of the society and safeguard their human rights. Our motive is to promote the religion of universal brotherhood among the various castes communities of different religions. Man is great by his deeds and character.

1 Comments

Whatever comments you make, it is your responsibility to use facts. You may not make unwanted imputations against any body which may be baseless otherwise commentator itself will be responsible for the derogatory remarks made against any body proved to be false at any appropriate forum.

  1. YogiAugust 16, 2022 at 8:42 PM

    Those services which can not be provided by the service provider, how can they charge for those services? Here report is frustrating but applicant has managed to find out solution and service provider did not resolve the issue.

    ReplyDelete
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