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Thursday, April 21, 2022

Whether team ofJio really made efforts to contact aggrieved complainant as they never made call on the mobile number of complainant

Gmail Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
This is with reference to complaint number DOTEL/E/2022/10218 raised regarding network related issue.
1 message
Prioritycare <prioritycare@jio.com> 20 April 2022 at 11:37
To: yogimpsingh@gmail.com
Dear Mr. Singh,


This is with reference to complaint number DOTEL/E/2022/10218 raised regarding network related issue.


Our team tried to connect you, however call went unanswered.


We request you to kindly share appointment time for network visit.


Once we receive necessary details, we will take further action.


We appreciate your patience and cooperation.


Amruta Kalekar 

Team Jio

Grievance Status for registration number : DOTEL/E/2022/10218
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
Received By Ministry/Department
Grievance Description
Telecommunications >> Mobile Related >> Improper Network Coverage

Mobile Number : 9696389653
Service Provider : Secretary TRAI
Circle : Not Applicable
The matter concerns the jio mobile number 9696389653 belongs to the aggrieved applicant. It is quite obvious that the network coverage on this mobile number of the jio user is experiencing very much fluctuation.Think about the gravity of the situation that when there will be no network how the navigation will be carried out by the user. There is an enormous increase in the charges /tariff of the services and such a third grade service is being provided by the jio Reliance.
I have downloaded the TRAI app provided by the telecom regulatory authority of India. After checking the network available on the mobile through this software, I submit a report to the regulatory authority of India automatically. It seems that this application provided by the telecom regulatory authority of India to the users is not working well and only deviating the tension and anger of the common people from the poor services being provided by the service providers is quite obvious from the cryptic working style. Everyone knows that if the network provided by the service provider is feeble then Internet surfing will be poor and for a smooth Internet surfing there must be a proper network so there is need to take action in order to improve the services being provided by the service providers to its consumers. Repeated requests are being made to the customer care of the jio service provider but they are overlooking the complaints on the ground that there is heavy load on the feeders of the jio. Because of such overburdened feeders they are not providing the proper services to the consumers.Undoubtedly if two times connection load will be given to the feeders how will they act properly? This is a kind request of the applicant to the accountable public functionaries of the jio service provider to ensure the proper network coverage in the area so that consumers may use the purchased data.In the name report, Jio submits a parrot reply on the public grievance portal of the government of India which is
Grievance Document
Current Status
Under process   
Date of Action
Officer Concerns To
Officer Name
Radha Nair (DGM)
Organisation name
Reliance Jio Infocomm Limited
Contact Address
Reliance Corporate IT Park Thane-Belapur Road Navi Mumbai
Email Address
Contact Number