Undoubtedly dealings were not consumer friendly at the branch office Lahangpur of Aryavart Bank and undue delay in redressing

Grievance Status for registration number : DEABD/E/2021/59994

Grievance Concerns To
Name Of Complainant
Yogi M P Singh
Date of Receipt
03/09/2021
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Deficiency in Customer Service Related >> Delay in Service

Bank : Other / Private Sector Bank.
Branch / Name of Bank and Branch : Aryavart Bank Branch Lahangpur District Mirzapur
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An application on behalf of tribal lady Gujarati Devi to invite kind attention of the accountable public functionaries to the procrastination of the branch manager of the Aryavart Bank at the Branch Lahangpur, District Mirzapur. Bank detail is attached as page 1 of the supporting document to this representation. Following is the widow pension detail of the Gujarati Devi as commenced by the department of women welfare Government of Uttar Pradesh.

3 316210584302 GUJRATI DEVI PARSOTTAM F 55 ST R-Village Kalwari Kalan Post Rehi District Mirzapur// 3000 ARYAVART BANK XXXX XXXX 5977 Payment ReleasedRight to reason is the indispensable part of sound judicial system and for better governance, Honourable apex court of India put emphasis on it for the administration on the number of occasion so that accountability of the public staffs may be fixed. Now I come to the point regarding the procrastination of the branch manager Lahangpur District -Mirzapur, Uttar Pradesh.1- Widow Gujarati Devi a tribal lady and an illiterate is visiting for her widow pension again and again because branch manager instead of making payment, on the flimsy ground asks her to come on next day. Please concerned branch manager put the light on it with reasoned approach. 2-He/ she himself / herself may elaborate, how many times did she visit the aforementioned branch of Aryavart bank at Lahangpur to seek withdrawal of her widow pension.3-Whether branch Lahangpur, District Mirzapur under the effective control of branch manager concerned paid the widow pension provided by the government to her account, if not why? I think that concerned accountable staffs will manage to provide proper and cogent solution in the matter through the branch manager concerned.
Grievance Document
Current Status
Case closed
Date of Action
01/11/2021
Remarks
Sir Please see the attachment reply sent to the complainant by concerned department.
Reply Document
Rating
Poor
Rating Remarks
There is delay of one month 27 days made by the staff of the Aryavart Bank in redressing the grievance. Most surprising still they are advising to meet branch manager quite obvious from the matter. On the public grievance portal, then redressed grievance after 1 months 28 days which is not accepting situation. Our motive is good governance but where is good governance if anarchy decides our fates ipso facto from cryptic working style of the concerned public functionaries who are playing with the fate of poor people vulnerable enough to safeguard their rights.
Officer Concerns To
Officer Name
SMT MANASI MANOJ PHENE
Officer Designation
Deputy General Manager
Contact Address
Email Address
HO.cebb@bankofindia.co.in
Contact Number
02266684479

1 Comments

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  1. There is delay of one month 27 days made by the staff of the Aryavart Bank in redressing the grievance. Most surprising still they are advising to meet branch manager quite obvious from the matter. On the public grievance portal, then redressed grievance after 1 months 28 days which is not accepting situation.

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