Gmail Beerbhadra Singh <myogimpsingh@gmail.com>
Complaint Redressal Smt. Gujrati Devi
1 message
Audit.RoMirzapur <Audit.RoMirzapur@aryavartbank-rrb.com> Sat, Oct 30, 2021 at 12:02 PM
To: "myogimpsingh@gmail.com" <myogimpsingh@gmail.com>
Cc: Complaints gba <Complaints.gba@aryavartbank-rrb.com>
Dear Sir,
In reference to above complaint received, please find attached the copy of letter. Customer has already withdrawn Widow Pension and has been asked to contact BM directly in case she faces any withdrawal related problem in future. We are sorry for the inconvenience caused and hope that we have resolved your complaint. We try and strive for best customer service to all our customers.
Thanks & Regards
Ashish Singh
Manager
Audit & Insp.
RO Mzp
Mob: 9631999064
"Work To Produce Outcome Not To Please Others"
Grievance Status for registration number : DEABD/E/2021/59994
Grievance Concerns To
Name Of Complainant
Yogi M P Singh
Date of Receipt
03/09/2021
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Deficiency in Customer Service Related >> Delay in Service
Bank : Other / Private Sector Bank.
Branch / Name of Bank and Branch : Aryavart Bank Branch Lahangpur District Mirzapur
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An application on behalf of tribal lady Gujarati Devi to invite kind attention of the accountable public functionaries to the procrastination of the branch manager of the Aryavart Bank at the Branch Lahangpur, District Mirzapur. Bank detail is attached as page 1 of the supporting document to this representation. Following is the widow pension detail of the Gujarati Devi as commenced by the department of women welfare Government of Uttar Pradesh.
3 316210584302 GUJRATI DEVI PARSOTTAM F 55 ST R-Village Kalwari Kalan Post Rehi District Mirzapur// 3000 ARYAVART BANK XXXX XXXX 5977 Payment ReleasedRight to reason is the indispensable part of sound judicial system and for better governance, Honourable apex court of India put emphasis on it for the administration on the number of occasion so that accountability of the public staffs may be fixed. Now I come to the point regarding the procrastination of the branch manager Lahangpur District -Mirzapur, Uttar Pradesh.1- Widow Gujarati Devi a tribal lady and an illiterate is visiting for her widow pension again and again because branch manager instead of making payment, on the flimsy ground asks her to come on next day. Please concerned branch manager put the light on it with reasoned approach. 2-He/ she himself / herself may elaborate, how many times did she visit the aforementioned branch of Aryavart bank at Lahangpur to seek withdrawal of her widow pension.3-Whether branch Lahangpur, District Mirzapur under the effective control of branch manager concerned paid the widow pension provided by the government to her account, if not why? I think that concerned accountable staffs will manage to provide proper and cogent solution in the matter through the branch manager concerned.
Grievance Document
Current Status
Under process
Date of Action
26/10/2021
Officer Concerns To
Officer Name
SMT MANASI MANOJ PHENE
Officer Designation
Deputy General Manager
Contact Address
Email Address
HO.cebb@bankofindia.co.in
Contact Number
02266684479
There is delay of one month 27 days made by the staff of the Aryavart Bank in redressing the grievance. Most surprising still they are advising to meet branch manager quite obvious from the matter. Still the matter is un-redressed on the public grievance portal which is showing laxity on the part of the concerned staffs.
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