Whether a fake company is allowed to do business as spurious white board marker ink is being sold through Amazon online shopping

 


Enter Registration Number DOCAF/R/E/20/00565
Name Preeti Singh
Date of filing 28/07/2020
Public Authority Department of Consumer Affairs
Status REQUEST DISPOSED OF
Date of action 07/08/2020
Reply :- ......
View Document
CPIO Details :- Charanjit Gulati PG
Phone: 23384872
ttk.muan@nic.in
First Appellate Authority Details :- Sita Ram Meena PG
Phone: 011-23387737
dirpg-ca@gov.in
Nodal Officer Details :-
Telephone Number 01123381233
Email Id uspc-ca[at]nic[dot]in

Online RTI Request Form Details
RTI Request Details :-
   
RTI Request Registration number DOCAF/R/E/20/00565
Public Authority Department of Consumer Affairs
   
Personal Details of RTI Applicant:-
Name Preeti Singh
Gender Female
Address Mohalla Surekapuram , Jabalpur Road, Sangmohal post office
Pincode 231001
Country India
State Uttar Pradesh
Status Urban
Educational Status Literate
Phone Number Details not provided
Mobile Number +91-9336252631
Email-ID preetisinghgaharwar[at]gmail[dot]com
Request Details :-
Citizenship Indian
Is the Requester Below Poverty Line ? No
(Description of Information sought (upto 500 characters)
Description of Information Sought
1-Detail of the manufacturing company as not available on the Amazon online shopping platform.
2-Complaint is made against the seller but grievance is redressed through the report submitted by the staffs of Amazon online shopping if Amazon is the only facilitator then they must avail the reply of seller.
Provide the provision which allows the sell of the product of an unregistered company.
3-Provide the reason for not taking action against the unregistered company manufacturing whiteboard marker ink and selling openly in the market.

Concerned CPIO P Guite
Supporting document (only pdf upto 1 MB)





Grievance Status for registration number : DOCAF/E/2020/02763
Grievance Concerns To
Name Of Complainant
Preeti Singh
Date of Receipt
20/07/2020
Received By Ministry/Department
Consumer Affairs
Grievance Description
Grievance Details Grievance Number 1812895 Grievance Reg Date 26 Dec 2019 Complainant Name Preeti Singh.
The aforementioned grievance is submitted on the portal of the ministry of consumer affairs and they disposed of the matter arbitrarily by making the mockery of the consumer rights of the applicant so they may be directed to pursue the provisions and spirit of the consumer protection Act.
Whether such things are legitimate which is going on in this country. Sir, It is sheer unjustified to overlook the grievances of the applicant on the flimsy ground ipso facto obvious. Here it is quite obvious that the seller who sold the product is not a manufacturing company. He made a spurious whiteboard marker ink and making stupid innocent and gullible citizenry including the applicant. Undoubtedly Amazon did not make the ink but sold the ink so Amazon colluded with the seller in pursuing unlawful business. Such cheaters pursuing business on the Amazon online shopping must be subjected to penal proceedings per the law.
Grievance Document
Current Status
Case closed   
Date of Action
23/07/2020
Remarks
Response received from company Please note that the orders are subject to the Amazon return policy as found on http://amzn.to/2AO2ckF. The policy allows for return for specified merchandise for a full refund in case the same are returned within the time as stipulated there under. Accordingly, we are unable to process your request for return and refund since the same has been placed after the expiry of the return window,which expired on 10th August, 2019. Further, it is submitted that our role is limited to that of an intermediary and we are not the seller/manufacturer of the products listed on our Website. The products listed on our Website are sold by independent third party sellers. In view of the above, the issue stands closed. NCH tried to contact consumer on 23-07-2020 at 12:14 PM to take feedback but could not connect on call as the call was not picked by consumer. Hence further advised that if you are not satisfied with company response , you may file a case in a District Consumer Forum against the company, following the procedure prescribed by them. For details you may refer http://www.ncdrc.nic.in/districtlist.html. Grievance closed from NCH.
Rating
1
Poor
Rating Remarks
Here matter is concerned with the spurious white board marker ink and when I will not confirm with it, how can I make complaint about it as before making a complaint against any body one must have substantial evidence against any body. Immediately it was not feasible to make complaint without using the product and a solid confirmation regarding the fake nature of the product. Here most important question is that whether a seller can be allowed to sell the fake product from the Amazon online shopping and can cheat innocent and gullible citizenry by selling fake item as genuine one. Initially it might be considered that seller was acting in caucus with the corrupt staffs of the Amazon online shopping and both were cheating innocent and gullible consumers but non action by the government on the repeated representations of the applicant is only showing that government functionaries are also colluded in such illegal practice which is illegal and unconstitutional. Too much embarrassing acts
Officer Concerns To
Officer Name
Prof. Suresh Mishra
Officer Designation
Professor
Contact Address
Suresh Mishra IIPA New Delhi
Email Address
drsureshmisra@gmail.com
Contact Number
Amazon.in
Your Orders |  Your Account  |  Amazon.in
Order Confirmation
Order #404-6055253-9125128
Hello Preeti Singh,
Thank you for shopping with us. We'd like to let you know that Soni Polymer pvt ltd has received your order, and is preparing it for shipment. Your estimated delivery date is indicated below. If you would like to view the status of your order or make any changes to it, please visit Your Orders on Amazon.in.



Gmail Preeti Singh <preetisinghgaharwar@gmail.com>
Whether Amazon online shopping can be allowed to cheat innocent and gullible citizenry?
1 message
Preeti Singh <preetisinghgaharwar@gmail.com> 19 November 2019 at 23:15
To: "Amazon.in" <order-update@amazon.in>, AmazonPay-balance@amazon.in, cmup <cmup@up.nic.in>, confo-mi-up@nic.in, hgovup <hgovup@up.nic.in>, nch-ca@gov.in, pmosb <pmosb@pmo.nic.in>, presidentofindia@rb.nic.in, shamadhv@amazon.com, up-sforum@nic.in, supremecourt <supremecourt@nic.in>, urgent-action <urgent-action@ohchr.org>, yogimpsingh <yogimpsingh@gmail.com>
Sir this white board marker ink was purchased from Amazon online shopping because of credibility of the Amazon online shopping but it was merely cheating because whatever sold in the name of white board marker is actually not an ink which is not compatible with any white board marker pen available in the market.
Soni Officemate Whiteboard MarkerInk, Red Colour, 500 Ml - Pack of 1  Office Product  Sold by: Soni Polymer pvt ltd
Whether Government functionaries may tell the aggrieved applicant, name of the manufacturing company of the aforementioned product or Amazon online shopping let apprise the name of the manufacturing company and its registered office address?
With due respect, your applicant wants to draw the kind attention of the Hon'ble Sir to the following submissions as follows.
1-It is submitted before the Hon'ble Sir that up till now dozen of white board markers have been useless because of this local white board marker pen ink sold on Amazon online shopping.This ink is collected in the form residues in the spaces of capillaries and thus blocks the capillaries of the white board markers and consequently pen becomes dysfunctional.Following the email sent by the Amazon online shopping containing details of the purchase.
2-It is submitted before the Hon'ble Sir that whether it is not mockery of the law of land that no expert, no patent and no manufacturing unit but self made mixure of dies and return time of product remains only ten days, then how can anay one reach on a confirm right decesion in regard to the product.
3-It is submitted before the Hon'ble Sir that who will compensate the detriment suffered by the applicant because of negligence of the Amazon online shopping as Amazon on line shopping has given a platform to sell such spurious product? Whether government can avoid accountability as remained to curb the sell of fake ink?
This is a humble request of the applicant to you Hon’ble Sir that how can it be justified to withhold public services arbitrarily and promote anarchy, lawlessness, and chaos in an arbitrary manner by making the mockery of law of land? This is need of the hour to take harsh steps against the wrongdoer in order to win the confidence of citizenry and strengthen the democratic values for healthy and prosperous democracy. For this, your applicant shall ever pray you, Hon’ble Sir.                                                         

                                                                                                                             Yours sincerely

Date-19-11-2019             Preeti Singh C/O Yogi M. P. Singh, Mobile number-7379105911, Mohalla- Surekapuram, Jabalpur Road, District-Mirzapur, Uttar Pradesh, Pin code-231001.

5 Comments

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  1. Here matter is concerned with the spurious white board marker ink and when I will not confirm with it, how can I make complaint about it as before making a complaint against any body one must have substantial evidence against any body. Immediately it was not feasible to make complaint without using the product and a solid confirmation regarding the fake nature of the product.

    ReplyDelete
  2. Whether in a good governance fake and spurious whiteboard marker ink is sold by the sellers on the Amazon online shopping and when the complaints are made by the aggrieved individuals then concerned accountable public functionaries overlook these complaints on the flimsy ground which are irrelevant to the submissions of the grievances. Undoubtedly it reflects the anarchy in the government machinery but who will take cognizance of such matters in this lawlessness and anarchy prevailed throughout the government machinery.

    ReplyDelete
  3. Think about the quantum of corruption that a non existing company in the record of the government is selling whiteboard marker ink on the online platform of the Amazon online shopping which is quite obvious from the post and they are selling spurious white board marker ink. Complaints have been made against them but concerned government functionaries overlooked these complaints on the flimsy ground and such activities are promoting lawlessness and anarchy in the government machinery but here this question arises that who will Bell the cat?

    ReplyDelete
  4. How the consumer rights are safe in this largest democracy in the world? Here this question arises that whether the whiteboard marker made by a non existing company non-registered in the public records of the Government of India may sell the White board marker ink which is spurious and not working properly and this seller cheating the innocent and gullible consumers of this country through the platform of Amazon online shopping.

    ReplyDelete
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