Grievance Status for registration number : DEABD/E/2021/28006
Grievance Concerns To
Name Of Complainant
Yogi M P Singh
Date of Receipt
24/04/2021
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Fraud
Department/Bank/Financial Institute : Bank of Baroda
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Grievance Status for registration number : DEABD/E/2021/21456 Grievance Concerns To Name Of Complainant Yogi M P Singh Date of Receipt 23/03/2021
Received By Ministry/Department Financial Services (Banking Division) Grievance Description Financial Services (Banking Division) Fraud
More detail is attached to grievance.
It is fact that there is complete lawlessness and anarchy in this largest democracy in the world but it is obligatory duty that our accountable public functionaries in the government must make an effort to preserve and protect the democratic institutions in this country and those who are targeting the innocent and gullible citizens of this country through their corrupt practices must be subjected to penal proceeding under the law as we are no more safe in this democracy. Undoubtedly the government has failed to protect our properties, as banking institutions loot us through their mysterious and cryptic services which are being provided by them and most surprising is that government functionaries have been so corrupt that they are promoting this loot of the banking institutions. This is humble request of your applicant that an enquiry may be ordered into the matter so that wrongdoers may be subjected to the penal proceedings of the law of land and aggrieved applicant Ashutosh Kumar Yadav may get justice and his money may be refunded into his account. It is a fact that ATM centres of the banks in this largest democracy in the world are no more safe for the customers of the bank but they have been the hub of looting the customers.
Grievance Document
Current Status
Case closed
Date of Action
03/05/2021
Remarks
महोदय/महोदया,
हम इस संदर्भ में आपको अवगत कराते हैं कि हमारे बैंक ने ग्राहक से पत्र / ईमेल दिनांकित 03.05.2021 के माध्यम से संवाद किया है। आपके सुलभ संदर्भ हेतु यहाँ उसकी प्रतिलिपी संलग्न करते है। अतः इस शिकायत को हमारे स्तर से बंद करने की अनुशंसा करते है।
सादर
Reply Document
Rating
1
Poor
Rating Remarks
Think about the insecurities of the money deposited into the bank accounts of the people fridge is is being withdrawn through activities and do not reaching to the account holder which is quite obvious from the post. Most surprising is that these activities are taking place by taking the concerned stuff of the government in good faith. Undoubtedly concerned had been informed about the failure transaction during the transaction through the ATM centre of the bank and complaints were immediately made regarding the failure of transactions and the mobile number available in the automatic SMS messages but it is unfortunate no action was taken by the Bank of Baroda in the matter and later on three complaints were made by the aggrieved applicant itself whitch was overlooked by the concerned staff arbitrarily and then written submissions were submitted under public grievance portal of the Government of India which was disposed of by submitting arbitrary reply which was
Appeal Details
Appeal Number
DEABD/E/A/21/0004073
Date of Receipt
21/05/2021
Appeal Text
Think about the gravity of situation that Rs.7700 rupees deducted from the account of Ashutosh Kumar Yadav opened in the Bank of Baroda and he immediately made call to the concerned staff of the bank and he assured that his money will not be deducted from the account but later on it was deducted and complaint was made by the Ashutosh Kumar Yadav online and these three complaints submitted by Ashutosh Kumar Yadav was arbitrarily disposed of by the concerned banking institutions arbitrarily without taking the cognizance of the matter and later on the Flimsy ground they disposed of the written submissions on the public grievance portal by submitting arbitrary and inconsistent report on the portal of the Government of India.
Current Status
Appeal Closed
Date of Action
23/07/2021
Remarks
Sir, With reference to the appeal made by Mr. Yogi M P Singh, we hereby appraise that, the NRP fees of Rs590 is charged by the NPCI for raising the complaint on arbitration level and the customer needs to pay the fees within the stipulated time frame as per the NPCI guidelines. In the instant case, the customer had failed to pay the fees within the stipulated guidelines. Hence, Bank could not raise arbitration claim with the beneficiary bank. In light of the above, we recommend for disposal of the Appeal at your end. Regards
Officer Concerns To
Officer Name
Shri. Pankaj Mittal (General Manager)
Organisation name
Bank of Baroda
Contact Address
Operations and Services, Head Office Baroda Bhavan, 7th floor Vadodara
Email Address
gm.ops.ho@bankofbroda.com
Contact Number
02652363001
Reminder(s) / Clarification(s)
Reminder Date
Remarks
28/04/2021
Grievance Status for registration number : DEABD/E/2021/21454 Grievance Concerns To Name Of Complainant Yogi M P Singh Date of Receipt 23/03/2021
In regard to aforementioned grievance appeal submitted as
Appeal Details Appeal Number DEABD/E/A/21/0003236
Tags:
Arbitrariness
It seems that there is no value of appeal on the public grievance portal of the government of India. It seems that this tool has been provided to citizens only to mislead them.
ReplyDeleteReminder Date Remarks 28/04/2021
Grievance Status for registration number : DEABD/E/2021/21454 Grievance Concerns To Name Of Complainant Yogi M P Singh Date of Receipt 23/03/2021 In regard to aforementioned grievance appeal submitted as Appeal Details Appeal Number DEABD/E/A/21/0003236
Think about the insecurities of the money deposited into the bank accounts of the people fridge is is being withdrawn through activities and do not reaching to the account holder which is quite obvious from the post. Most surprising is that these activities are taking place by taking the concerned stuff of the government in good faith.
ReplyDeleteUndoubtedly concerned had been informed about the failure transaction during the transaction through the ATM centre of the bank and complaints were immediately made regarding the failure of transactions and the mobile number available in the automatic SMS messages but it is unfortunate no action was taken by the Bank of Baroda in the matter and later on three complaints were made by the aggrieved applicant itself whitch was overlooked by the concerned staff arbitrarily and then written submissions were submitted under public grievance portal of the Government of India which was disposed of by submitting arbitrary reply which was inconsistent with the submissions of the grievance which reflects the anarchy in the government machinery.
ReplyDeleteThink about the gravity of situation that Rs.7700 rupees deducted from the account of Ashutosh Kumar Yadav opened in the Bank of Baroda and he immediately made call to the concerned staff of the bank and he assured that his money will not be deducted from the account but later on it was deducted and complaint was made by the Ashutosh Kumar Yadav online and these three complaints submitted by Ashutosh Kumar Yadav was arbitrarily disposed of by the concerned banking institutions arbitrarily without taking the cognizance of the matter and later on the Flimsy ground they disposed of the written submissions on the public grievance portal by submitting arbitrary and inconsistent report on the portal of the Government of India.
ReplyDelete