Grievance Status for registration number : DEABD/E/2021/25139
Grievance Concerns To
Name Of Complainant
Yogi M P Singh
Date of Receipt
10/04/2021
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Fraud
Department/Bank/Financial Institute : Other / Private Sector Bank.
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Whether a private bank does not provide interest on the money deposited in the savings account of the customers as done by the Axis Bank, Beltar, District-Mirzapur as not provided single penny as interest to the aggrieved Keshaw Pratap Singh S/O Rajendra Pratap Singh for the amount deposited in savings account for last 10 years?Which is the root cause the aforementioned bank runs away from providing transaction details through S.M.S. alerts on the registered mobile number-9794089100 properly and its staffs commit several others irregularities. An application under Article 51 A. The matter is concerned with irregularity in the transaction made in the account of Keshaw Pratap Singh S/O Rajendra Pratap Singh like not providing information through S.M.S. on the registered Mobile number-9794089100 as well as bank has never provided the interest on the amount deposited in the savings bank account of the Axis Bank, Beltar, District-Mirzapur. Account number-91101006070739.This account is opened in the Axis Bank, Beltar, District-Mirzapur. Account number-91101006070739
The aforementioned bank is busy in looting the consumers by not providing the transaction details through the
S.M.S. alerts on the registered mobile numbers of the consumers. Whether bank will provide the interest detail of last five years in regard to aforementioned account number on the registered mobile number of the aggrieved applicant Keshaw Pratap Singh S/O Rajendra Pratap Singh? Sir applicant has made repeated complaints regarding the irregularities of the Axis Bank, Beltar, District-Mirzapur, but it is unfortunate their cryptic working style to loot the customers is still continued.
Current Status
Case closed
Date of Action
19/04/2021
Remarks
Dear Mr Keshav Pratap Singh This is with the reference to your complaint raised in Nch Portal regarding non credit of interest amount in account no 0739 We apologize for the inconvenience caused to you. We understand your query is regarding the EMI Upon the receipt of your mail we took the matter with concerned team and understand that our Branch Official contacted you and explained you that Policy interest was credited to your account quarterly .The details are mentioned below: Date 30th June 2020 Rs 2667 Date 30th September 2020 Rs 2787 Date 31st December 2020 Rs 3235 Date 31st March 2021 Rs 2950 Total interest paid in FY 20 21 was 11639 Enclosed herewith the statement of account for the reference Further in regards to sms alerts we received a confirmation from you that you are getting the sms right now We request you to kindly get in touch with Mr Vaibhav Singh 8789113064 for any clarity or any further assistance Should you wish to connect chat with us on Axis AHA by logging into www.axisbank.com. Avail our digital banking through our Internet Banking or Axis Mobile services from the comfort from your home We assure you the best of our services
Reply Document
Officer Concerns To
Officer Name
Shri Sudheesh Menon
Officer Designation
Vice President
Contact Address
Axis Bank Ltd. Corporate Office 2nd floor Ruby Mills, 9, Senapati Bapat Marg,Dadar Mumbai
Email Address
Sudheesh.Menon@axisbank.com
Contact Number
02262300621
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Thanks to the Axis Bank staffs for resolving the problem at the earliest, action without delay is the soul of efficiency. Undoubtedly they took the prompt action in the matter.
ReplyDeleteDear Mr Keshav Pratap Singh This is with the reference to your complaint raised in Nch Portal regarding non credit of interest amount in account no 0739 We apologize for the inconvenience caused to you. We understand your query is regarding the EMI Upon the receipt of your mail we took the matter with concerned team and understand that our Branch Official contacted you and explained you that Policy interest was credited to your account quarterly .
According to the aggrieved individual no interest was provided into his account by the concerned bank staff and bank staff on the public grievance portal of the Government of India is saying that they have provided the interest and they also gave the detail regarding the interest provided by them now this question arises that whether the the detail provided by the bank staff and the update of the passbook will tally if not tallied then something is wrong.
ReplyDeleteHere this question arises that if they have provided these interests then why did the concerned staff not send the messages through short messages services available on the registered mobile number of the account holder which is quite obvious from the fact that not a single information was made available regarding the interest provided by the bank to the account holder.
ReplyDeleteIf Everything is ok then why are they not updating the passbook and not providing the transaction detail through the short message services on the registered mobile number with account which implies that something is wrong that must be rectified by the bank concerned so that faith of the consumers may be established in the bank. There must be transparency and accountability in the dealings of the banks that must be installed by the government.
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