google-site-verification: google652ee2e18330a276.html Yogi as anti-corruption crusader: Bank of Baroda deducted Rs.7700 from account of Ashutosh Yadav in three failed ATM transactions and did not refund

Tuesday, 23 March 2021

Bank of Baroda deducted Rs.7700 from account of Ashutosh Yadav in three failed ATM transactions and did not refund

 





Grievance Status for registration number : DEABD/E/2021/21456

Grievance Concerns To
Name Of Complainant
Yogi M P Singh
Date of Receipt
23/03/2021
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Fraud

Department/Bank/Financial Institute : Bank of Baroda
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How can it be justified that Bank may fail its ATM transactions but deduct the amount from the account of account holder. Software is working but hardware did not provide the transacted money to the account holder.
An application on behalf of Ashutosh Kumar Yadav S/O Khattan Prasad to seek refund of Rs.7700 as ATM transaction failed despite this money was deducted by the Bank of Baroda. Details of the aggrieved account holder as aforementioned is as follows. Account Name-Ashutosh Kumar Yadav, Name of the Bank-Bank of Baroda, Account number-10388100011168 Branch name-Mirzapur U.P. I.F.S.C. Code-BARBOJABMIR, Village-Chilh, Post-Chilh, District-Mirzapur, PIN Code-231312 Uttar Pradesh Mobile number-9696006866Prayer-Three transactions made by the account holder on ATM which remained failed but money was deducted from the account of account holder as aforementioned which are still not refunded into account of aggrieved account holder. Please direct the accountable staff of the Bank of Baroda to arrange the refund of the deducted amount during the failed transaction through the ATM. Herewith this representation attached PDF document has three pages which are as 1- Bank detail 2-Failed transactions details 3-Complaints made regarding the refund of amount deducted by the Bank of Baroda during the failed transactions. Summary of the case- As the three transactions failed, aggrieved aforementioned account holder made call to customer care and customer care assured the deducted amount to be refunded within 24 hours. Sir after 24 hours aggrieved account holder lodged three complaints regarding failed transactions and money deducted by the bank concerned with request to refund the money to account of the account holder. Date to dispose of the complaint was fixed by them up to 22 March 2021 but it is unfortunate that they did not refund the money to the account of the account holder.
Grievance Document
Current Status
Grievance received
Date of Action
23/03/2021
Officer Concerns To
Forwarded to
Financial Services (Banking Division)
Officer Name
VANDITA KAUL
Officer Designation
JOINT SECRETARY
Contact Address
Email Address
no-sobo3-dfs@nic.in
Contact Number
01123747119

Grievance Status for registration number : DEABD/E/2021/21454

Grievance Concerns To
Name Of Complainant
Yogi M P Singh
Date of Receipt
23/03/2021
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Deficiency in Customer Service Related >> Others

Bank : Bank of Baroda
Branch / Name of Bank and Branch : District Mirzapur Uttar Pradesh
Account Number : 10388100011168
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An application on behalf of Ashutosh Kumar Yadav S/O Khattan Prasad to seek refund of Rs.7700 as ATM transaction failed despite this money was deducted by the Bank of Baroda. Details of the aggrieved account holder as aforementioned is as follows. Account Name-Ashutosh Kumar Yadav, Name of the Bank-Bank of Baroda, Account number-10388100011168 Branch name-Mirzapur U.P. I.F.S.C. Code-BARBOJABMIR, Village-Chilh, Post-Chilh, District-Mirzapur, PIN Code-231312 Uttar Pradesh Mobile number-9696006866Prayer-Three transactions made by the account holder on ATM which remained failed but money was deducted from the account of account holder as aforementioned which are still not refunded into account of aggrieved account holder. Please direct the accountable staff of the Bank of Baroda to arrange the refund of the deducted amount during the failed transaction through the ATM. Herewith this representation attached PDF document has three pages which are as 1- Bank detail 2-Failed transactions details 3-Complaints made regarding the refund of amount deducted by the Bank of Baroda during the failed transactions. Summary of the case- As the three transactions failed, aggrieved aforementioned account holder made call to customer care and customer care assured the deducted amount to be refunded within 24 hours. Sir after 24 hours aggrieved account holder lodged three complaints regarding failed transactions and money deducted by the bank concerned with request to refund the money to account of the account holder. Date to dispose of the complaint was fixed by them up to 22 March 2021 but it is unfortunate that they did not refund the money to the account of the account holder.
Grievance Document
Current Status
Under process
Date of Action
23/03/2021
Remarks
Auto Forwarded
Officer Concerns To
Officer Name
Shri. Poluri Srinivasa Reddy
Officer Designation
General Manager
Contact Address
Email Address
gm.ops.ho@bankofbroda.com
Contact Number
02652363001

4 comments:

  1. Failed ATM transactions and deduction from the account of account holder has been daily routine business of the banks in this largest democracy in the world. Most significant topic is that bank staffs do the cheating with the innocent and gullible customers. Such arbitrary deductions from the account of the account holders have been quite common in our society.

    ReplyDelete
  2. Bank of Baroda is running in loss which is the root cause of such cheatings being committed by the staffs of the banks. I think that such corrupt practices must be stopped by the government functionaries of this country but because of rampant corruption in the government machinery they are not taking any action in such matters because they do not lose their own shares.

    ReplyDelete
  3. Whether it is not reflecting rampant corruption in the government machinery which is quite obvious from the working style of the concerned staff of the bank who are not refunding the money deducted illegally from the account of the aggrieved applicant in mysterious way. When the transaction was failed then why deducted the money from the account it means something is wrong with the ATM of the bank.

    ReplyDelete
  4. Such cryptic incidences of looting the consumers by the banks is quite common in this largest democracy in the world and most unfortunate thing is that no action is taken on the representations of the consumers because of the rampant corruption in the system and there is no accountability of the governments functionaries in such matters.

    ReplyDelete

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