google-site-verification: google652ee2e18330a276.html Yogi as anti-corruption crusader: Cause of failure of transaction through ATM card is that SBI is not sending OTP but transaction

Thursday, 25 February 2021

Cause of failure of transaction through ATM card is that SBI is not sending OTP but transaction

 Cause of failure of transaction through ATM card is that SBI is not sending OTP but transaction through internet banking, it is sending OTP. 

Dear Sir/Madam,

 

Thank You for Banking with us. Customer Care Case: 44772485 for Test SMS - Test SMS - Test SMS has been Resolved. In Case of any further queries please contact our Customer Care Team or visit your nearest Branch.

Please find the resolution below:

SMS Generated Successfully!!




Grievance Status for registration number : DEABD/E/2021/14149

Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
20/02/2021
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Fraud

Department/Bank/Financial Institute : State Bank of India
-----------------------
श्री मान जी महाप्रबंधक प्रयागराज एक कुटिल योजना के तहत प्रार्थी को परेशान कर रहे है शाखा प्रबंधक तो महज एक मोहरा है महोदय इस समय कौन सा कार्ड प्रार्थी के अकाउंट में एक्टिव है यह केवल ब्रांच मैनेजर ही बता सकते है देखने के लिए तो तीन कार्ड एक्टिव है दो को प्रार्थी जानता है किन्तु ब्रांच मैनेजर तीनो के बारे में जानते है के बारे में मई जानता हूँ उनसे तो ट्रांसक्शन संभव नहीं है तीसरे के केवल अंतिम चार डिजिट को जानता हु
यदि ओ टी पी न भेज कर कार्ड को ब्लॉक किया जाता है तो यह फर्स्ट फ़रवरी से ही शुरू हो गया था बैंक मैनेजर यह बताये की उन्होंने पहली फरवरी से ही कैसे दोनों ए टी एम् कार्डो को बंद कर दिया क्यों की प्रार्थी द्वारा उनसे ऐसा अनुरोध तो किया नहीं गया था
महोदय शाखा प्रबंधक द्वारा तीसरा कार्ड जारी किया गया उसका विवरण प्रार्थी को क्यों नहीं उपलब्ध कराया गया
जब प्रार्थी ए टी एम कार्ड की फीस देता है तो प्रार्थी को ए टी एम कार्ड की सुबिधा से वंचित क्यों किया जा रहा है
श्री मान जी महाप्रबंधक प्रयागराज और बैंकिंग ओम्बड्समैन कानपुर का भ्रस्टाचार उजागर करने की वजह से प्रार्थी को शाखा प्रबंधक के माध्यम से परेशान किया जा रहा है ये लोग करोङो रूपये गरीब छात्रों का हड़प रहे है अर्थात गरीब छात्रों की छात्रवृत्ति उन तक नहीं पहुंच रही है और यह बहुत बड़े स्तर से हो रहा है
Grievance Status for registration number : DEABD/E/2021/11144
Grievance Concerns To Name Of Complainant Yogi M. P. Singh
Date of Receipt 10/02/2021
हमारे दोनों डेबिट कार्डो का विवरण फर्स्ट पेज पर है संलग्नक के
सेकंड और थर्ड यह बता रहे है की ट्रांजैक्शन फ़ैल हो रहे है और यह समस्या भारतीय स्टेट बैंक द्वारा पैदा किया गया है
पुराने डेबिट कार्ड में ये पेमेंट सिक्योरिटी वन टाइम पास वर्ड नहीं भेज रहे है
नए को ऑथेंटिकेट नहीं कर रहे है
ऐसा यह इसलिए कर रहे है की हम इनके भ्रस्टाचार और कानपुर बैंकिंग ओम्बुड्स मान के साथ इनके काली करतूतों के गठजोड़ उजागर किया है स्टेट बैंक ऑफ़ इंडिया खुद एक बहुत बड़े भ्रस्टाचार का गढ़ है
मोदी सरकार भरस्टाचार की वजह से कोई कार्यवाही करने में अक्षम है
Grievance Document
Current Status
Grievance received
Date of Action
20/02/2021
Officer Concerns To
Forwarded to
Financial Services (Banking Division)
Officer Name
VANDITA KAUL
Officer Designation
JOINT SECRETARY
Contact Address
Email Address
no-sobo3-dfs@nic.in
Contact Number
01123747119

Grievance Status for registration number : DEABD/E/2021/15756

Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
25/02/2021
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Credit/Debit/ATM Cards Related >> Others

Bank : State Bank of India
Branch / Name of Bank and Branch : City Branch District Mirzapur Uttar Pradesh
-----------------------
If the one time password will not be sent by the bank then how the transaction will complete. SBI customer cell falsely informed that they fixed the issue of OTP but later I made to recharge the mobile but OTP not sent by SBI. Vide attached documents to the representation.
Gmail Mahesh Pratap Singh Yogi M P Singh yogimpsingh@gmail.com
SBI Customer Care - Case - 44772485 - has been created for the recent issue reported by you.
1 message
SBI - Customer Service noreply.crm@sbi.co.in 25 February 2021 at 03:08
Reply-To: noreply.crm@sbi.co.in
To: "yogimpsingh@gmail.com" yogimpsingh@gmail.com
Dear MAHESH PRATAP SINGH

Thank you for banking with us. Customer Care Case: 44772485 has been recorded for Test SMS - Test SMS - Test SMS and will be resolved within 21 D (Days). In case of any further queries please contact our Customer Care Team or visit your nearest Branch.

In case you have not raised this issue kindly contact customer care service immediately.

This is a system generated Email, Please do not Reply.

Thank you,
SBI Bank Customer Care
Gmail Mahesh Pratap Singh Yogi M P Singh yogimpsingh@gmail.com
SBI Customer Care - Case - 44772485 - has been resolved
1 message
SBI - Customer Service noreply.crm@sbi.co.in 25 February 2021 at 12:48
Reply-To: noreply.crm@sbi.co.in
To: "yogimpsingh@gmail.com" yogimpsingh@gmail.com


Dear Sir/Madam,



Thank You for Banking with us. Customer Care Case: 44772485 for Test SMS - Test SMS - Test SMS has been Resolved. In Case of any further queries please contact our Customer Care Team or visit your nearest Branch.

Please find the resolution below:

SMS Generated Successfully!!



Please help us to serve you better by providing your valuable feedback. Visit Bank.sbi - customer care- complaints and compliments - Customer Complaint and Request Form or call on our Toll Free Numbers 1800112211 or 18004253800.

This is a System Generated Email, Please Do Not Reply



Thank you,

SBI Bank Customer Care
Grievance Document
Current Status
Under process
Date of Action
25/02/2021
Remarks
Auto Forwarded
Officer Concerns To
Officer Name
SMT USHA GAUTAM
Officer Designation
General Manager
Contact Address
Email Address
gm.customer@sbi.co.in
Contact Number
02222740430

2 comments:

  1. Cause of failure of transaction through ATM card is that SBI is not sending OTP but transaction through internet banking, it is sending OTP.
    What is the credibility of their SMS test if after successful SMS test, no OTP sent and transaction made remained failed.

    ReplyDelete
  2. Undoubtedly they are creating problems otherwise this minor problem can be fixed by them soon.

    ReplyDelete

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